The utility industry faces transformative demands from almost every angle. Consumer demands continue to increase as available technology drives new...

Diversification of organizational ecosystems in today's challenging times is the norm. Still, it can be testing to organize vast amounts of data. We...

Introduction A customer experience transformation is taking place. It is radical, it is far-reaching, and customers are pressing it. The digital age...

They are in the books, the new normal or a brand-new beginning, regardless of how you think about the last twelve months—it’s done. It’s already...

Today, engagement and loyalty are tightly connected. Many brands are fighting to have a holistic outlook across these attributes fundamental to...

Introduction Disruption exists everywhere, and leaders want to make sure that they are progressing quickly enough. The COVID-19 pandemic has...

As the world fights with COVID-19, it is crucial to consider what the post-COVID world will spell for experts in the digital marketing sphere. The...

The world of customer experience is facing enormous transformation – and there could be a massive price to pay for corporations who grapple with...