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Accelerate your Digital Journey

Salesforce Digital Platforms Implementations

Creating 360-degree UNIFIED DIGITAL EXPERIENCE Enriching Customer Experience, Build Loyalty
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Success Stories

Salesforce Community Cloud Digital Experience, Digital Experience Platform Empowered a large California-based manufacturer automate sales cycle, track revenue, Eliminate losses, fuel growth

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Cypress Semiconductor, a large manufacturing company significantly increases revenue, shortens sales-cycle with Pardot Marketing Automation Digital Platform, implemented in 6 weeks

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Cloud Transformation

Empowering enterprise with strategic migration, optimization and Cloud deployments roadmap across AWS, Azure, Google and Oracle Cloud.

Driving security, stability and scalability with Multi-Cloud management

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Success Stories
CriticalRiver helped a large Australia-based Hi-Tech Company Reduce Operational Cost by 45%, Enriched Customers’ Digital Experience with Cloud Transformation Solution
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Products Engineering

We leverage a wide-array of technology stacks and build and deliver cutting-edge digital engineering products from design to deployment.

Global delivery models, industry expertise, CMM level-3 processes to deliver robust products

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Success Stories
An IoT-enabled Intelligent Automation based Digital Product helped reduce operational cost by 65%, Reduced time by 73%, enhancing employees Digital Experience, fueling productivity and growth
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Oracle Digital Solutions to meet Digital Expectations

Connected-Customers, and Employees Digital Experience Personalized, Customized Solutions, Fuelling Growth

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Success Stories
A Large Petroleum is DIGITALLY TRANSFORMED with Oracle HCM Cloud to create a seamless connected employee digital experience, minimize costs, maximize ROI.
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A renowned Semiconductor company reduces support man-hours by 50%, increase productivity by 67%, resulting in higher end-user adoption with Oracle E-Business Suite
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Re-Imagining Digital In The Next Normal

Making Enterprises Robust and Resilient
Withstand, Sustain & Grow amidst disruptions
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Success Stories

A large telecom company MODERNIZE its Digital Assets, Simplified Processes, Amplified Digital Maturity and delivered Personalized Digital Experience to Customers at SCALE, SPEED

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Workplace Management TRANSFORMED for Contactless Customer Digital Experience in a Touchless-World for a 360-degree view enabling Maximize Productivity delivery Greater ROI

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Utilities

Creating 360-degree UNIFIED DIGITAL EXPERIENCE for Utility  Enterprises to build customer loyalty and drive new revenue opportunities.

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Success Stories
A Large Publicly Owned Utility in Texas Transforms the Customer Experience through Integration of Disparate Systems and Implementation of Oracle’s Customer Self-Service Solution (DSS)
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CriticalRiver helps a government entity integrate its digital assets, modernize utility systems, and streamline processes to deliver a superior customer experience.
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Managed Services

Migration, Integration, Advisory, Admin, Support & Enhancements across multiple platforms, Technologies – Salesforce, Oracle, NetSuite, AI-based dashboards, reports, CI/CD services

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Success Stories
A tailored Oracle NetSuite Support & Managed Services helped with 55% improvement in efficiency, 43% reduction in IT operations, optimum up time for a large manufacturing company in California, USA
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Integration Services

End-to-end – Apps, Systems, Data, and Business Process Integration – Lead to Case, Customer to Cash, CPQ, across technology stack – Oracle, Salesforce, Workato, Dell Boomi, Mulesoft, UiPath integration and Implementation.

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Success Stories
Salesforce Service Cloud, Mulesoft as middleware for Integrations, SteelBrick CPQ (Quote to cash flow & CLM – Contract Life Cycle Management), Workday Integration. This process helped a Hi-tech company 75% cycle time reduction, and $1M saved in admin costs per year
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Digital Products

Prokraya, our robust, secure, scalable Spend Management Software that enables you automate procurement process, save money, accelerate time to market

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Nimoy, AI-powered, NLP-driven Chatbot Is designed to easily integrate with CRM, ERP applications and deployed across enterprise-wide areas to increase efficiency, productivity.

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Our Customers

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Testimonials

  • "We partnered with CriticalRiver to achieve a unified solution by integrating multiple services and APIs into a single product. Working with them helped us achieve our goals and gain industry recognition. The commitme...

    Vishnu Narra

    CTO, Checked In Care

  • “By leveraging Pardot, we improved the effectiveness of our marketing campaigns and also track our success through measurable metrics such as percentage of sales funnels increase as a result of our marketing campaigns.”

    Vice President

    Global Marketing & Communications, US-Based Semiconductor Company

  • “I really appreciate the visibility and insight on initiatives from the CriticalRiver side. “We at Five9 are extremely pleased with Team CriticalRiver’s performance and are excited to see the continued tremendous progress!”

    Alex

    Five9

  • “In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, d...

    Dinakar Makam

    Director, Salesforce Engineering,
    Guidewire Software

  • We call our relationship a partnership, and CriticalRiver has really embodied the meaning of that word. There is always a seeking for a win-win and for the best outcomes for all parties involved. Beyond that important a...

    Salesforce Account Executive

  • Letswork is engaged with CriticalRiver for providing mobility application development, and managed services. CriticalRiver empowered us to streamline Processes and Reduce Costs for Improved Efficiency and Increased Produ...

    Omar AlMheiri

    Co-founder, Letswork

  • We’re pleased with the Salesforce Community Cloud Phase I implementation and already in talks with CriticalRiver for the Phase II implementation in data management, document tracking system, and other areas of automation.

    Iyob Araia

    Vice President of Information
    and Media Technology, LA Films

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Core Values

We imbibe, believe & stand for these values

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Let’s Start Something New

    You can also email us directly at contact@criticalriver.com