Managed Services Support Offerings
CriticalRiver’s Managed Services Support Offerings are designed to provide continuous support and post-implementation enhancements, ensuring your IT solutions remain state-of-the-art and aligned with your business needs:
CriticalRiver provides comprehensive, ongoing support after the initial migration process to ensure that your applications and data operate seamlessly on new platforms. Our team engages in proactive monitoring to swiftly identify and address any post-migration issues, ensuring they are resolved promptly to avoid disruptions. We implement necessary updates to keep your systems current and functioning optimally. Additionally, we offer expert assistance to minimize downtime and maintain continuous business operations.
Our unwavering focus on data integrity means your information remains secure and reliable throughout the transition. Rely on CriticalRiver’s experienced professionals to handle your migration needs, ensuring a smooth, dependable shift to new platforms with minimal interruption to your business activities. With our support, you can confidently navigate the complexities of migration, knowing that your systems will remain robust and efficient.
Following the integration of your systems and applications, we remain dedicated to addressing any issues that may arise regarding the integration at any time to ensure efficient data flow. We guarantee that systems are operational by offering monitoring and troubleshooting with an immediate response to remedy disruptions and maintain system integrity and performance. Our proactive approach ensures updates and maintenance that allow your IT environment to gracefully adjust to any change in business processes or technological advancements.
We enable you to keep your systems updated and healthy, providing operational consistency and predictability. CriticalRiver: Be assured of end-to-end integration care, ensuring your business remains efficient and effective through a constantly changing technological maze. You can then focus on core business activities with our specialists in your corner, ensuring these integrated systems operate smoothly and efficiently.
After setting up all your reports and dashboards, CriticalRiver’s support service involves continuous monitoring and making necessary updates to ensure they remain relevant. We assist in performance tuning to ensure quick retrieval of applicable data, integrating new data sources, refining visualizations for additional flexibility in your changing decision-making requirements, and much more.
We are attentive to all issues and proactive in averting them by sustaining the integrity and functionality of your reporting tools, always aligning with your business objectives. Trust our professional team to keep your reports and dashboards running smoothly, offering the insights you need to drive informed decisions and achieve your strategic goals. Be confident that with our full support, your data visualizations are kept current, accurate, and suitable for your needs. Our ongoing commitment to excellence ensures that your reporting tools support your business effectively.
Our administrative support goes beyond setup; it includes system maintenance, security monitoring, and optimization to keep your IT infrastructure operating at peak efficiency. We ensure that systems are updated frequently with patches to be secure and reliable through comprehensive security checks. This approach continuously looks out for potential issues and remedies them before they interfere with your operations.
Additionally, we optimize performance to ensure smooth workflows and timely operations. Let our dedicated team handle all aspects of IT administration, ensuring safety, reliability, and capability in supporting your business needs. With comprehensive support, you can focus on core activities while your IT environment runs flawlessly, providing the needed stability and efficiency for success.
From pre-implementation to post-implementation advisory support, we are here to ensure you achieve maximum benefits from your managed services. We shall make sure you remain in touch with the latest technology trends; this insight will help in making your IT infrastructure more cutting-edge and competitive. We work closely with your team to align IT strategies with business objectives, ensuring that investment in technology drives growth and efficiency.
We help you evaluate future IT investments, with our recommendations fitting your long-term goals and budget. By regularly monitoring the technological landscape and assessing your business needs, we provide advice that can be turned into actionable insights, enabling you to make informed decisions. Our constant support of a flexible and market-sensitive IT strategy can help you advance and assure your business objectives.
We remain ready to provide full support even after implementing data management solutions, ensuring the constant accuracy, availability, and security of your data. Our services include periodic data audits for the integrity and correctness of the data to ensure it remains reliable for decision-making purposes. We, thereby, check on compliance and make sure that you meet emerging regulatory standards, which safeguard your organization from litigation risks, not to mention the penalties.
Our team regularly updates data management policies and procedures with new regulatory requirements or business needs to ensure your practices remain current and effective. Furthermore, we provide robust data protection mechanisms to keep your data safe from unauthorized access, breaches, or loss. Such proactive data management keeps your data a valuable asset that fully supports business operations and strategic plans with reliability and security.
After business process optimization, ongoing support ensures all workflows remain intact and fully effective for achieving your business goals. Our support includes constant workflow performance monitoring to quickly pinpoint and resolve problems, ensuring unbridled operations. We update workflows as business needs change to remain aligned with strategic objectives.
Our team implements new automation technologies to increase productivity and efficiency, save person-hours, and reduce manual effort. By continuing to optimize your workflows, we help you maintain high operability, efficiency, and adaptability to changing business conditions. We support your processes to remain effective and help you achieve your business objectives with ease and efficiency.
Our ongoing support and commitment to enhancements mean we are always ready to respond to any technical issues, make system updates, and load new features to keep your IT solutions current. We proactively monitor and maintain systems to prevent any technical hitches that might cause business disruptions. We consistently make routine updates to ensure overall security is intact and the efficiency of your IT infrastructure remains superior, aligned with current technological advances.
We also roll out new features and improvements to align IT solutions with your evolving business requirements, delivering maximum value. Our comprehensive support services ensure your systems are always reliable and effective, allowing you to concentrate confidently on your core business. We help you maintain a competitive edge by keeping your IT solutions current and fully aligned with your strategic objectives, ensuring success in a constantly changing environment.
Migration Support
CriticalRiver provides comprehensive, ongoing support after the initial migration process to ensure that your applications and data operate seamlessly on new platforms. Our team engages in proactive monitoring to swiftly identify and address any post-migration issues, ensuring they are resolved promptly to avoid disruptions. We implement necessary updates to keep your systems current and functioning optimally. Additionally, we offer expert assistance to minimize downtime and maintain continuous business operations.
Our unwavering focus on data integrity means your information remains secure and reliable throughout the transition. Rely on CriticalRiver’s experienced professionals to handle your migration needs, ensuring a smooth, dependable shift to new platforms with minimal interruption to your business activities. With our support, you can confidently navigate the complexities of migration, knowing that your systems will remain robust and efficient.
Integration Support
Following the integration of your systems and applications, we remain dedicated to addressing any issues that may arise regarding the integration at any time to ensure efficient data flow. We guarantee that systems are operational by offering monitoring and troubleshooting with an immediate response to remedy disruptions and maintain system integrity and performance. Our proactive approach ensures updates and maintenance that allow your IT environment to gracefully adjust to any change in business processes or technological advancements.
We enable you to keep your systems updated and healthy, providing operational consistency and predictability. CriticalRiver: Be assured of end-to-end integration care, ensuring your business remains efficient and effective through a constantly changing technological maze. You can then focus on core business activities with our specialists in your corner, ensuring these integrated systems operate smoothly and efficiently.
Reports and Dashboard Support
After setting up all your reports and dashboards, CriticalRiver’s support service involves continuous monitoring and making necessary updates to ensure they remain relevant. We assist in performance tuning to ensure quick retrieval of applicable data, integrating new data sources, refining visualizations for additional flexibility in your changing decision-making requirements, and much more.
We are attentive to all issues and proactive in averting them by sustaining the integrity and functionality of your reporting tools, always aligning with your business objectives. Trust our professional team to keep your reports and dashboards running smoothly, offering the insights you need to drive informed decisions and achieve your strategic goals. Be confident that with our full support, your data visualizations are kept current, accurate, and suitable for your needs. Our ongoing commitment to excellence ensures that your reporting tools support your business effectively.
Admin Service Support
Our administrative support goes beyond setup; it includes system maintenance, security monitoring, and optimization to keep your IT infrastructure operating at peak efficiency. We ensure that systems are updated frequently with patches to be secure and reliable through comprehensive security checks. This approach continuously looks out for potential issues and remedies them before they interfere with your operations.
Additionally, we optimize performance to ensure smooth workflows and timely operations. Let our dedicated team handle all aspects of IT administration, ensuring safety, reliability, and capability in supporting your business needs. With comprehensive support, you can focus on core activities while your IT environment runs flawlessly, providing the needed stability and efficiency for success.
Advisory Services Support
From pre-implementation to post-implementation advisory support, we are here to ensure you achieve maximum benefits from your managed services. We shall make sure you remain in touch with the latest technology trends; this insight will help in making your IT infrastructure more cutting-edge and competitive. We work closely with your team to align IT strategies with business objectives, ensuring that investment in technology drives growth and efficiency.
We help you evaluate future IT investments, with our recommendations fitting your long-term goals and budget. By regularly monitoring the technological landscape and assessing your business needs, we provide advice that can be turned into actionable insights, enabling you to make informed decisions. Our constant support of a flexible and market-sensitive IT strategy can help you advance and assure your business objectives.
Data Management Support
We remain ready to provide full support even after implementing data management solutions, ensuring the constant accuracy, availability, and security of your data. Our services include periodic data audits for the integrity and correctness of the data to ensure it remains reliable for decision-making purposes. We, thereby, check on compliance and make sure that you meet emerging regulatory standards, which safeguard your organization from litigation risks, not to mention the penalties.
Our team regularly updates data management policies and procedures with new regulatory requirements or business needs to ensure your practices remain current and effective. Furthermore, we provide robust data protection mechanisms to keep your data safe from unauthorized access, breaches, or loss. Such proactive data management keeps your data a valuable asset that fully supports business operations and strategic plans with reliability and security.
Workflow Management Support
After business process optimization, ongoing support ensures all workflows remain intact and fully effective for achieving your business goals. Our support includes constant workflow performance monitoring to quickly pinpoint and resolve problems, ensuring unbridled operations. We update workflows as business needs change to remain aligned with strategic objectives.
Our team implements new automation technologies to increase productivity and efficiency, save person-hours, and reduce manual effort. By continuing to optimize your workflows, we help you maintain high operability, efficiency, and adaptability to changing business conditions. We support your processes to remain effective and help you achieve your business objectives with ease and efficiency.
Support and Enhancement Services
Our ongoing support and commitment to enhancements mean we are always ready to respond to any technical issues, make system updates, and load new features to keep your IT solutions current. We proactively monitor and maintain systems to prevent any technical hitches that might cause business disruptions. We consistently make routine updates to ensure overall security is intact and the efficiency of your IT infrastructure remains superior, aligned with current technological advances.
We also roll out new features and improvements to align IT solutions with your evolving business requirements, delivering maximum value. Our comprehensive support services ensure your systems are always reliable and effective, allowing you to concentrate confidently on your core business. We help you maintain a competitive edge by keeping your IT solutions current and fully aligned with your strategic objectives, ensuring success in a constantly changing environment.
CriticalRiver’s Managed IT Services Excellence
CriticalRiver’s managed services expertise extends to a complete set of solutions, including:
Comprehensive
Cloud Solutions
We provide end-to-end cloud services, including consulting, implementation, and managed services for Microsoft Azure, AWS, and more, to enable seamless cloud transformation.
Digital & Intelligent
Automation
CriticalRiver specializes in digital transformation and intelligent automation solutions that help businesses mechanize their processes, enhancing efficiencies and maintaining competitiveness in the new digital era.
NetSuite
Managed Services
CriticalRiver’s managed services for NetSuite drive improvements in business process performance and raise operational capabilities using this cloud business software suite.
Integration
Managed Services
We offer integration services that maintain seamless connectivity between enterprise systems, applications, and software, ensuring smooth data flow and business processes.
CriticalRiver Utilities
Managed Services
CriticalRiver optimizes managed services for utility companies through energy management, billing systems, and innovative grid technologies, ensuring effective service delivery and customer satisfaction.
Salesforce and Oracle
Expertise
We specialize in Salesforce and Oracle, providing strategic solutions utilizing the latest innovations these two platforms offer, ensuring optimal performance and results.
CriticalRiver Managed Services Deliverables
CriticalRiver’s managed services are designed to ensure that your IT infrastructure and operations are not only supported but also optimized for future growth and challenges. Here is how we deliver excellence in crucial areas:
AMS – CoE Framework
The CriticalRiver AWS methodology is based on experience, combining disciplined software support approaches with the best practices of CriticalRiver clients and adopting the ITIL framework. CriticalRiver’s best practices are integrated into the client’s processes.
AMS – Center of Excellence @CriticalRiver
How we measure success
Few of Our Valued Partners
Customers’ Speak
Transforming Businesses
Checked In Care Boosts Customer Experience and Operational Efficiency
Learn how CriticalRiver implemented a unified application to revamp processes and enhance usability for Checked In Care to deliver exceptional services efficiently.
- Increased efficiency by 2X
- Enhanced customer loyalty by 50%
- Received the Best Smart Care Technology Award 2022
- Registered a major uptick in elderly user adoption rates
CriticalRiver Revamps Dubai Rental Firm: Boosts Security, Simplifies Leasing, Ups Renewals
Learn How CriticalRiver Enhances Security, Streamlines Leasing, and Boosts Renewals for a Dubai-Based Home Rental Company
- Reduction in Security Incidents by 70%
- Increase in Renewal Rates by 55%
- Improvement in Resident Satisfaction by 90%