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Transform Your Energy & Utilities Landscape
with Our Oracle Utilities Implementation Mastery

Oracle Utilities implementation services encompass a wide spectrum of solutions tailored for the energy and utilities sector. These solutions leverage a deep understanding of the industry’s demands, coupled with state-of-the-art technological knowledge.

CriticalRiver elevates Oracle Utilities implementation by embracing a holistic strategy. Specialized in Design, Build, and Test for the Oracle Utilities Application Framework (OUAF), we offer solutions that stem from an acute understanding of its operational nuances. This not only ensures optimal efficiency but also promises a heightened Return on Investment (ROI). As a trusted partner in Oracle Utilities implementation, CriticalRiver stands out in its commitment to drive tangible business value and assist customers in achieving the best outcomes from their Oracle Utilities investments.

Our Offerings

Our service offerings extend beyond mere software solutions for utilities. Specializing in application implementations, upgrades, maintenance, and managed services, we ensure optimal performance in customer interactions, meter data management, and precise billing processes. We provide continuous monitoring and timely troubleshooting to elevate your operational excellence, freeing you to focus on core competencies and strategic growth. With a comprehensive approach that integrates the best features of C2M, CCS, and CC&B, we are your partners in achieving streamlined, uninterrupted operations and high customer satisfaction.

In the post-go-live phase of C2M/CCS/CC&B implementations, managing backlogs is crucial. CriticalRiver’s ‘Backlog/To-do Management’ SWAT Teams specialize in tackling this issue. These teams not only track but also organize, prioritize, and resolve ‘To-Do’s’ swiftly to prevent them from becoming larger issues. With proven methodologies and experienced practitioners, they ensure tasks are completed within specific timeframes, thereby averting system escalations. This unique service helps projects stick to stabilization timelines and facilitates knowledge transfer to Utility staff. It also discerns between system defects and regular ‘To-Do’s,’ ensuring tasks are tackled with accuracy and intent, leading to efficient Utility operations.

This innovative solution provides businesses with pre-defined report templates or carefully curated bundles, tailored to capture key metrics and insights. Designed for swift integration into various systems, these packages eliminate the time-consuming and often intricate process of constructing reports from the ground up. By streamlining this crucial function, businesses can swiftly access and analyze the information they need, ensuring timely decision-making. This offering not only enhances operational agility but also ensures consistent, standardized reporting across the board.

In the fast-paced digital world, Testing-as-a-Service (TaaS) emerges as a pivotal tool in the utilities sector, complemented excellently by Multi-platform Testing Automation. Operating on cloud-based platforms, TaaS offers end-to-end testing processes as a seamless, outsourced service, freeing companies from the need for hefty infrastructure investments. With Multi-platform Testing Automation integrated into TaaS, businesses can effortlessly conduct rigorous tests across diverse operating systems, browsers, and mobile devices. The dual advantage ensures not only cost-effective quality assurance but also exceptional software reliability and user experience, irrespective of the platform being used.

The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive transactions like service turn-on/turn-off. RPA handles repetitive tasks swiftly and accurately, optimizing operational efficiency. On the other hand, AI-enabled chatbots provide 24/7 customer engagement, personalization, and intuitive assistance, elevating user experience. This combination frees up human resources for more complex tasks, ensures compliance, and allows adaptive learning for continual improvement. It’s a scalable solution that harmonizes speed, accuracy, and customer-centricity.

In an age where data is the new gold, ‘Data Conversion’ plays the pivotal role of a skilled artisan. This process meticulously translates data from one format or structure to another, ensuring its integrity and consistency. Whether it’s about ushering in new systems or merging diverse databases, data conversion ensures a seamless transition, preserving the essence and accuracy of original data. By ensuring data remains both consistent and readily accessible, businesses can make informed decisions, build strategies, and offer value, all rooted in trustworthy data foundations.

Utilities Integrations facilitate the seamless connection of diverse systems within utility companies, such as billing, asset management, and customer service. Leveraging platforms like Oracle, SAP, and Salesforce enhances these integrations. Oracle provides real-time analytics and cloud solutions, SAP offers comprehensive ERP capabilities, and Salesforce excels in customer relationship management. These integrations improve operational efficiency, automate processes, and elevate customer satisfaction, creating a modernized and holistic ecosystem for utility operations.

C2M / CC&B / CCS Implementations & Support

Our service offerings extend beyond mere software solutions for utilities. Specializing in application implementations, upgrades, maintenance, and managed services, we ensure optimal performance in customer interactions, meter data management, and precise billing processes. We provide continuous monitoring and timely troubleshooting to elevate your operational excellence, freeing you to focus on core competencies and strategic growth. With a comprehensive approach that integrates the best features of C2M, CCS, and CC&B, we are your partners in achieving streamlined, uninterrupted operations and high customer satisfaction.

Post go-live SWAT Teams for Backlogs/ To-Do Management

In the post-go-live phase of C2M/CCS/CC&B implementations, managing backlogs is crucial. CriticalRiver’s ‘Backlog/To-do Management’ SWAT Teams specialize in tackling this issue. These teams not only track but also organize, prioritize, and resolve ‘To-Do’s’ swiftly to prevent them from becoming larger issues. With proven methodologies and experienced practitioners, they ensure tasks are completed within specific timeframes, thereby averting system escalations. This unique service helps projects stick to stabilization timelines and facilitates knowledge transfer to Utility staff. It also discerns between system defects and regular ‘To-Do’s,’ ensuring tasks are tackled with accuracy and intent, leading to efficient Utility operations.

Utilities Reporting & Insights

This innovative solution provides businesses with pre-defined report templates or carefully curated bundles, tailored to capture key metrics and insights. Designed for swift integration into various systems, these packages eliminate the time-consuming and often intricate process of constructing reports from the ground up. By streamlining this crucial function, businesses can swiftly access and analyze the information they need, ensuring timely decision-making. This offering not only enhances operational agility but also ensures consistent, standardized reporting across the board.

Testing-as-a-Service (TaaS)

In the fast-paced digital world, Testing-as-a-Service (TaaS) emerges as a pivotal tool in the utilities sector, complemented excellently by Multi-platform Testing Automation. Operating on cloud-based platforms, TaaS offers end-to-end testing processes as a seamless, outsourced service, freeing companies from the need for hefty infrastructure investments. With Multi-platform Testing Automation integrated into TaaS, businesses can effortlessly conduct rigorous tests across diverse operating systems, browsers, and mobile devices. The dual advantage ensures not only cost-effective quality assurance but also exceptional software reliability and user experience, irrespective of the platform being used.

RPAs with AI-driven Chatbot

The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive transactions like service turn-on/turn-off. RPA handles repetitive tasks swiftly and accurately, optimizing operational efficiency. On the other hand, AI-enabled chatbots provide 24/7 customer engagement, personalization, and intuitive assistance, elevating user experience. This combination frees up human resources for more complex tasks, ensures compliance, and allows adaptive learning for continual improvement. It’s a scalable solution that harmonizes speed, accuracy, and customer-centricity.

Data Conversion

In an age where data is the new gold, ‘Data Conversion’ plays the pivotal role of a skilled artisan. This process meticulously translates data from one format or structure to another, ensuring its integrity and consistency. Whether it’s about ushering in new systems or merging diverse databases, data conversion ensures a seamless transition, preserving the essence and accuracy of original data. By ensuring data remains both consistent and readily accessible, businesses can make informed decisions, build strategies, and offer value, all rooted in trustworthy data foundations.

Utilites Integrations

Utilities Integrations facilitate the seamless connection of diverse systems within utility companies, such as billing, asset management, and customer service. Leveraging platforms like Oracle, SAP, and Salesforce enhances these integrations. Oracle provides real-time analytics and cloud solutions, SAP offers comprehensive ERP capabilities, and Salesforce excels in customer relationship management. These integrations improve operational efficiency, automate processes, and elevate customer satisfaction, creating a modernized and holistic ecosystem for utility operations.

Our Holistic Approach

We adopt a holistic approach to system implementation and optimization, ensuring that every facet of your Oracle Utilities needs is addressed with precision and finesse.

Design

We provide tailored solutions that align with our clients’ requirements, objectives, and the unique nuances of their utility processes, ensuring precise customization of Oracle solutions to meet their needs.

Build

The build phase then takes this tailored blueprint and actualizes it, ensuring that the Oracle system is seamlessly integrated and customized to deliver the desired performance.

Test

The test service, essential in any robust system deployment, ensures that before the Oracle utility system goes live, it operates flawlessly, guaranteeing smooth transitions and minimizing disruptions.

Our Valued Oracle Utilities Customers Include

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  • customers-pgw.jpg
  • customers-conEdison.jpg
  • customers-exelon.png
  • customers-pge.png
  • customers-aps.jpg
  • customer-ewa.png
  • customer-dlc.png
  • customers-citizens.jpg
  • customers-american-electric-power.jpg
  • customers-atco.jpg
  • customers-meralco.jpg
  • customer-kahra-maa.jpg
  • customers-pacificorp.png
  • customers-pacific-power.png
  • customers-midamerican-energy.jpg
  • customers-northern-natural-gas.jpg
  • customers-rocky-mountain.jpg
  • customers-nv-energy.jpg
  • customers-bhe-us.jpg
  • customers-kern-river.jpg
  • customers-bhe-pipeline-group.jpg
  • customers-altalink.jpg
  • customer-ladwp.png
  • customers-duke-energy.png
  • customers-suez.png
  • customer-oncor.png
  • customers-toronto.jpg
  • customers-pwc.jpg
  • customers-southern-company.jpg
  • customers-nama.jpg

Why CriticalRiver

As a leading Oracle Utilities partner, CriticalRiver delivers tailored solutions with expertise in C2M, CSS, CC&B, and more. Our offerings span Cut-over support, Backlog Management, Analytics, Multi-platform Testing, RPA, and Data Conversion, meeting the evolving needs of enterprises.

Our dedicated Utilities Innovation Lab provides transparent, agile, adaptable approach to meet your C2M/ CC&B needs while minimizing costs and maximizingROI

Test planning, test scripting, and execution, including test automation QA services if required

Flexible engagement models with onsite, offsite, onshore, near-shore, and offshore consultants

Certifications

Certifications

Customer Cloud Service 2021

Implementation Specialist Certification

Infrastructure Certification

and OCI Saas Platform Relationship

Certifications

Customer Cloud Service 2021

Success Stories

Let’s Start Something New

    You can also email us directly at contact@criticalriver.com