Our Experience Speaks Volumes


Global Resources


Projects Executed


Referenceable Customers

Why CriticalRiver?

CriticalRiver delivers cutting-edge, services for Oracle C2M/CCS/CC&B transformation projects, including Staffing solutions to drive or augment full implementation or support programs, Robotic Process Automation (RPA) enablement, pre-built Utility Analytics insights, and rapid Testing Automation.
  • Among the industry leaders in seasoned Oracle Utilities business and technology professionals
  • Proven track record of successful implementations and production support after go-live
  • Preferred partner and supplier of hard-to-find skillsets for implementations, upgrades, enhancements, and support services
  • Repeatable, globally recognized “best practices” for application maintenance and support to help Utilities streamline IT operations
  • Elimination of production backlogs / To-Do management
  • Minimize impacts to the business, speed enhancements to the market, and lower the cost and complexity of upgrades
  • Flexible and scalable delivery options leveraging local and offshore experts at hyper-competitive pricing models

Our Offerings

Robotics Process Automation (RPA)

CriticalRiver helps Utility customers with path-breaking Robotic Process Automation (RPA), covering RPA+Omni-Channel, chatbot for CC&B-C2M with end-to-end start/stop service automation. Our Chatbot-driven solution automates high volume processes, eliminates manual labor costs and efforts.


Utility Analytics

Hyper-intuitive, machine-speed, analytics are essential to unlocking business insights to drive better outcomes. CriticalRiver delivers pre-built analytics on multiple platforms for Revenue, Billing, Payments & Cancellations, Meters, Revenue Protection, Customer Contacts, To-do Management & Field Activities.

Testing Automation

CriticalRiver provides the strategy and approach for developing and implementing a Test Automation Program that ensures end-to-end testing automation – Criteria, Scope, Test Assets, Detailed Test Plan – for accuracy and reliability of test results at machine speeds.

Last Mile Support & Production Handover

We offer production support for CC&B, C2M, CSS, DSS, MDM, WAM, MWM, Analytics, Reports, and SOA Suite. Our cutover support resources are deployed to business & technical teams before go-live to ensure a successful migration.

Staffing Support

CriticalRiver’s Oracle Utilities practice provides seasoned professionals across various engagement models to help customers implement, upgrade, maintain, and extend Oracle Utilities applications. Our professionals are well-versed in the leading approaches and technologies.

Project Services

We offer project services in areas – BI, TI, Managed, QA Services. After go-live, we also offer tailored post-go live support services with dedicated short-term SWAT teams, long-term staff augmentation, and managed support services.

Success Stories

Discover How We Helped Our Customers with Utilities Solutions

Industry: Utilities

Oracle CC&B, Oracle DSS

A Large Publicly Owned Utility in Texas Transforms Customer Experience through Integration of Disparate Systems, Implementation of Oracle’s Customer Self-Service Solution.

Industry: Utilities

Oracle C2M, Oracle SOA

CriticalRiver Helped a small municipal power Utility with Data Migration and Analytics Solution to enable Real-time Decision Support and Improved Operational Efficiencies.

 Industry: Utilities

Oracle CC&B, MWM

CriticalRiver helps a government entity integrate its digital assets, modernize utility systems, and streamline processes to deliver a superior customer experience.


Enabling Energy & Utilities with RPA and Chatbots

Enabling Energy & Utilities with RPA and Chatbots

The Utilities sector comprises 24 x 7 operations and a comprehensive residential and commercial customer base that relies on continuous and critical service levels. It is also an industry that relies on a shared and capital-intensive base that must be continuously...

read more
How a CRM helps in Modernizing your Organization

How a CRM helps in Modernizing your Organization

If your enterprise is developing, then it is time for you to think about modernizing your software. As a large multinational, you will require something that will manage your expanding consumer base. When people use the word enterprise CRM, they usually point to a...

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How C2M is Streamlining Utilities Eternally!

How C2M is Streamlining Utilities Eternally!

The utility industry faces transformative demands from almost every angle. Consumer demands continue to increase as available technology drives new trends and makes data more accessible. Maintenance efforts and evolving markets around the world continue to shape...

read more

White Paper
Multi-Cloud Management – The future of Cloud


Thought Leadership
Oracle Utilities Data Migration, Conversion, and Automation
Future-proofing Your Data


Let’s Start

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Email : contact@criticalriver.com