Helping companies adopt digital,
drive customer experience.

C2M | CCS | CC&B

CriticalRiver’s Oracle Utilities (Customer to Meter) C2M solutions help resolve the hurdle of growing complexity in a fast-transforming industry. Enabling an integrated meter to cash platform helps enhance customer service, decrease operational expenses, and improve business agility. Empowering Utilities to get up and work instantly with a comprehensive C2M solution helps streamline business processes and have a competitive edge in the fast-evolving business landscape.

Oracle Customer Cloud Service CCS gives utility meter-to-cash solutions with the scale, coordination, safety, and uniformity of the Oracle Cloud. It brings together customer care and metering, a cloud-optimized customer platform with proficient cloud services. With CriticalRiver’s CCS, earn a committed technology partner to keep technology current and customer platform available for the difficulties forward.

CriticalRiver’s Customer Care & Billing (CC&B) solutions play a significant role in the business operations of various utility organizations. CC&B, while very potent, can be expensive and tough to operate and control. CriticalRiver provides testing solutions intended for CC&B. These solutions dramatically enhance the system’s reliability through automation while increasing the comfort of lifecycle management and support.

Last-mile / Cut-over Support

Last-mile has been a critical determinant for companies worldwide. Businesses have discovered a call for more efficient delivery services. Customers quickly look for options if their associates come short in offering top-notch supply chain services. This is vital in developing brand loyalty to help organizations take a large slice of the market share.

Cut-over is the most crucial aspect of an online patching cycle. Although other services can be left to run neglected, you should strictly observe the cut-over process to respond quickly in case of any issues. If the cut-over fails to finish, check log messages for any queries that may need fixing. Oracle Retail implementation and automation are CriticalRiver’s forte. With our experience, we optimize your implementation and recommendations for your most complex bottlenecks.

We offer production support for CC&B, C2M, CSS, DSS, MDM, WAM, MWM, Analytics, Reports, and SOA Suite. Our cutover support resources are deployed to business & technical teams before go-live to ensure a successful migration.

Backlog/To-do Management

Backlog Management makes it straightforward to distinguish orders with cataloged dates at risk and which can be adjusted. Orders are prioritized for fulfillment based on a particular priority sequence set by the customer. According to this preference order, supply is designated to orders to define projected dates. Users can also deliver a mixture of simulations to determine the planning outcomes. Any updates to the basic scheduling data happen when the user issues planning results after backlog management.

CriticalRiver’s to-do management enables businesses to manage all work and relevant communications in a consolidated place. Team members no longer must trace organizational and project work separately since all jobs are addressed and improved in a single view. Collaboration is in the context of tasks, so team members don’t waste time hunting for that prompt message, email thread, or document linked with the work.

CriticalRiver helps utility companies with qualified resources for day-to-day operational work or system exceptions, maintenance and management, root-cause analysis, daily management, and reporting on backlog and to-do management as required.

Utilities Analytics & Dashboard

The utilities industry, worldwide, is forced to reconsider fresh business models and capabilities in the light of new imperatives such as growing demand, new technological disruptions, and evolving regulatory policies. Organizations are now increasingly recognizing the value and value of analytics to solve some of these hurdles. CriticalRiver’s analytics services for the utilities empower customers to achieve improved ROI, reduce TCO, and increase customer happiness.

These days, data is accumulated and can be quickly examined with conventional analytical tools. Simple operational dashboards have become outmoded as they cannot be readily modernized or connected to fresh data. CriticalRiver’s solutions offer the capability to build desperate reports, engaging and real-time interactive dashboards.

CriticalRiver offers OUA Tableau Hyper-intuitive, machine-speed, analytics are essential to unlocking business insights to drive better outcomes. CriticalRiver delivers pre-built analytics on multiple platforms for Revenue, Billing, Payments & Cancellations, Meters, Revenue Protection, Customer Contacts, To-do Management & Field Activities.

Report as a package

With report packages, you can structure the content of your report, allocate duties to content creators and reviewers, and control their collaboration and workflow to create a consolidated document. With CriticalRiver’s in-house management reports may demand some level of cooperation to improve but may not experience a highly exhaustive review.

You can build external reports that need a high level of analysis, various reviews, and effective process management. CriticalRiver enables you to manage the lifecycle of your deliverables. Distribute content to varied authors, who each offer individual pieces of the report. Accomplish the report lifecycle by giving information to users, running the workflow, and organizing methods.

Testing-as-a-Service

In today’s dynamic setup, a buggy application could cost you serious business. Your application performance ability can make the separation between progress and collapse. Growing complexity added releases, and the evolution of DevOps increase the stress and demand on your app’s delivery. Central to its success is sophisticated testing and quality capability. Developing automation, adaptability, time to value, cost efficiency, and a focus on user experience are indispensable.

Providing an ability that produces these results can be a hurdle. Still, partnering with CriticalRiver can help you succeed. Our TaaS services help you deliver cost-effective testing services that decrease your application time to value and enhance your application delivery pace. Rely on our demonstrated abilities and experience to develop velocity and quality while reducing the overall expense of testing.

CriticalRiver’s Testing Automation services for Utilities companies cover a strategic approach for developing and implementing a Test Automation program leveraging HP-ALM, and IBM Rational.

Multi-platform Testing Automation

Multi-platform testing is a critical stage of quality assurance. When a product is produced for various platforms, the option of platforms is limitless. If we talk about desktop applications, the sequence of OS and forms is enormous; so, catering to all of them is always out of the question. It is executed to determine the behavior of your application and website in various contexts. It helps identify concerns that may change with platforms or configurations, such as flexibility, user interface, usability, and production concerns.

With CriticalRiver, enterprises can automate multi-platform tests, whether on Java or legacy systems. We offer testers the tools and technologies to manage a complete flow from one place. We can clarify building and driving test scenarios without relying on intermediary measures, no matter what applications are under test.

CriticalRiver’s Multi-platform Testing Automation for Oracle Utilities and Edge Systems covers Test Environment Management, Functional Testing, Non-functional Testing, Security Testing, Test Automation, and Consulting services leveraging OUTA, HP-ALM/Quality Center, IBM Rational, and Load Runner.

Production Support / Managed Services

Support Services are not always in the event of mistakes or malfunctions of software. Recognizing that not all companies have access to technical support, CriticalRiver offers Production Support Services to keep your company on the cutting edge. Our services include specific and continuous technical support that new and evolving business processes demand and the necessary user error fixing.

CriticalRiver enables you to manage your digital energy transmission, administration, and Asset Management solutions. Our managed services automatically continue support and assistance, rendering a more reliable and cost-effective IT operation. We fix concerns proactively based on the executed monitoring solution that includes all the elements of our solution in scope.

CriticalRiver offers production support and managed services for C2M, CSS, CC&B, Cut-over support, Backlog Management, Analytics, Testing, and Multi-platform Testing Automation, RPA, and Data Conversion.

RPA w/AI-driven Chatbot

AI progress is enabling brands to deliver on the promise of digital transformation. Robotic Process Automation (RPA) can now accommodate abilities like mass personalization at scale. Crafting AI-driven innovative services demands a change in imagining to ML-driven intelligent services. Utilities have already embraced automation, and it is towards a more automated world that we are migrating.

CriticalRiver can create smart conversational experiences for clients and employees as they mature further, decrease business expenses, and improve productivity. RPA demands the conversational interface of chatbots to it to the next level of automation. We help businesses with a variety of RPA and chatbot solutions and services.

CriticalRiver’s AI-enabled Nimoy chatbots collect data from customers, calls a robot to execute the underlying business process at high speed. CriticalRiver helps Utility customers with path-breaking Robotic Process Automation (RPA), covering RPA+Omni-Channel, chatbot for CC&B-C2M with end-to-end start/stop service automation. Our Chatbot-driven solution automates high-volume processes, eliminates manual labor costs and efforts

Data Conversion

CriticalRiver provides prebuilt, scripts-driven data migration and conversion services for Oracle Utilities and edge products. These services are available for all our global clients, onsite and online, to help Utilities to use their data more efficiently and effectively. In parallel, Oracle’s ILM (Information Life Cycle Management) product is deployed and configured to unleash the significant benefits of application transparency, fine-grained data, low-cost storage, and data compliance/ enforcement. This helps clients handle their historical data mass without restricting operational access to data, and without affecting the new system’s performance.

Some of CriticalRiver’s Data Automation services benefits include Enforceability of Data Compliance and Security standards, Seamless and perpetual data availability (old, archived, and new data), no manual intervention after initial configuration of the system, Automated data manageability, accessibility, and reportability Data storage and access boundaries extended to any level required, Optimal use of system storage.