Our Experience Speaks Volumes
- Among the industry leaders in seasoned Oracle Utilities business and technology professionals
- Proven track record of successful implementations and production support after go-live
- Preferred partner and supplier of hard-to-find skillsets for implementations, upgrades, enhancements, and support services
- Repeatable, globally recognized “best practices” for application maintenance and support to help Utilities streamline IT operations
- Elimination of production backlogs / To-Do management
- Minimize impacts to the business, speed enhancements to the market, and lower the cost and complexity of upgrades
- Flexible and scalable delivery options leveraging local and offshore experts at hyper-competitive pricing models
Robotics Process Automation (RPA)
CriticalRiver helps Utility customers with path-breaking Robotic Process Automation (RPA), covering RPA+Omni-Channel, chatbot for CC&B-C2M with end-to-end start/stop service automation. Our Chatbot-driven solution automates high volume processes, eliminates manual labor costs and efforts.
Hyper-intuitive, machine-speed, analytics are essential to unlocking business insights to drive better outcomes. CriticalRiver delivers pre-built analytics on multiple platforms for Revenue, Billing, Payments & Cancellations, Meters, Revenue Protection, Customer Contacts, To-do Management & Field Activities.
CriticalRiver provides the strategy and approach for developing and implementing a Test Automation Program that ensures end-to-end testing automation – Criteria, Scope, Test Assets, Detailed Test Plan – for accuracy and reliability of test results at machine speeds.
Last Mile Support & Production Handover
We offer production support for CC&B, C2M, CSS, DSS, MDM, WAM, MWM, Analytics, Reports, and SOA Suite. Our cutover support resources are deployed to business & technical teams before go-live to ensure a successful migration.
CriticalRiver’s Oracle Utilities practice provides seasoned professionals across various engagement models to help customers implement, upgrade, maintain, and extend Oracle Utilities applications. Our professionals are well-versed in the leading approaches and technologies.
We offer project services in areas – BI, TI, Managed, QA Services. After go-live, we also offer tailored post-go live support services with dedicated short-term SWAT teams, long-term staff augmentation, and managed support services.
Discover How We Helped Our Customers with Utilities Solutions
Oracle CC&B, Oracle DSS
A Large Publicly Owned Utility in Texas Transforms Customer Experience through Integration of Disparate Systems, Implementation of Oracle’s Customer Self-Service Solution.
Oracle C2M, Oracle SOA
CriticalRiver Helped a small municipal power Utility with Data Migration and Analytics Solution to enable Real-time Decision Support and Improved Operational Efficiencies.
Oracle CC&B, MWM
CriticalRiver helps a government entity integrate its digital assets, modernize utility systems, and streamline processes to deliver a superior customer experience.
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CriticalRiver Utilities Services
Resource, Project Services, Value-Added Solutions. CriticalRiver’s Innovation Lab and How We Help Customers with Resources Deployment and offer Value-Added Solutions
RPA+Omni Channel, Chatbot for CC&B-C2M Utility Problem Statement, Business Impact, CriticalRiver solution, Nimoy Chatbot Studio, Business Benefits, and Customer Experience
Multi-Platform Analytics & Insights Utility Problem Statement, Business Impact, CriticalRiver Solution, Business Benefits and CriticalRiver’s Analytics Focus Areas
We provide strategy, approach for developing, implementing a Test Automation Program, validate Test Automation scope, sequence of applications, and execute the program.
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