Our Experience Speaks Volumes


Global Resources


Projects Executed


Referenceable Customers

Why CriticalRiver?

CriticalRiver delivers cutting-edge, services for Oracle C2M/CCS/CC&B transformation projects, including Staffing solutions to drive or augment full implementation or support programs, Robotic Process Automation (RPA) enablement, pre-built Utility Analytics insights, and rapid Testing Automation.
  • Among the industry leaders in seasoned Oracle Utilities business and technology professionals
  • Proven track record of successful implementations and production support after go-live
  • Preferred partner and supplier of hard-to-find skillsets for implementations, upgrades, enhancements, and support services
  • Repeatable, globally recognized “best practices” for application maintenance and support to help Utilities streamline IT operations
  • Elimination of production backlogs / To-Do management
  • Minimize impacts to the business, speed enhancements to the market, and lower the cost and complexity of upgrades
  • Flexible and scalable delivery options leveraging local and offshore experts at hyper-competitive pricing models

Our Offerings

Robotics Process Automation (RPA)

CriticalRiver helps Utility customers with path-breaking Robotic Process Automation (RPA), covering RPA+Omni-Channel, chatbot for CC&B-C2M with end-to-end start/stop service automation. Our Chatbot-driven solution automates high volume processes, eliminates manual labor costs and efforts.


Utility Analytics

Hyper-intuitive, machine-speed, analytics are essential to unlocking business insights to drive better outcomes. CriticalRiver delivers pre-built analytics on multiple platforms for Revenue, Billing, Payments & Cancellations, Meters, Revenue Protection, Customer Contacts, To-do Management & Field Activities.

Testing Automation

CriticalRiver provides the strategy and approach for developing and implementing a Test Automation Program that ensures end-to-end testing automation – Criteria, Scope, Test Assets, Detailed Test Plan – for accuracy and reliability of test results at machine speeds.

Last Mile Support & Production Handover

We offer production support for CC&B, C2M, CSS, DSS, MDM, WAM, MWM, Analytics, Reports, and SOA Suite. Our cutover support resources are deployed to business & technical teams before go-live to ensure a successful migration.

Staffing Support

CriticalRiver’s Oracle Utilities practice provides seasoned professionals across various engagement models to help customers implement, upgrade, maintain, and extend Oracle Utilities applications. Our professionals are well-versed in the leading approaches and technologies.

Project Services

We offer project services in areas – BI, TI, Managed, QA Services. After go-live, we also offer tailored post-go live support services with dedicated short-term SWAT teams, long-term staff augmentation, and managed support services.

Success Stories

Discover How We Helped Our Customers with Utilities Solutions

Industry: Utilities

Oracle CC&B, Oracle DSS

A Large Publicly Owned Utility in Texas Transforms Customer Experience through Integration of Disparate Systems, Implementation of Oracle’s Customer Self-Service Solution.

Industry: Utilities

Oracle C2M, Oracle SOA

CriticalRiver Helped a small municipal power Utility with Data Migration and Analytics Solution to enable Real-time Decision Support and Improved Operational Efficiencies.

 Industry: Utilities

Oracle CC&B, MWM

CriticalRiver helps a government entity integrate its digital assets, modernize utility systems, and streamline processes to deliver a superior customer experience.


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White Paper
Multi-Cloud Management – The future of Cloud


Thought Leadership
Oracle Utilities Data Migration, Conversion, and Automation
Future-proofing Your Data


CriticalRiver Utilities Services

Resource, Project Services, Value-Added Solutions. CriticalRiver’s Innovation Lab and How We Help Customers with Resources Deployment and offer Value-Added Solutions


RPA+Omni Channel, Chatbot for CC&B-C2M Utility Problem Statement, Business Impact, CriticalRiver solution, Nimoy Chatbot Studio, Business Benefits, and Customer Experience


Multi-Platform Analytics & Insights Utility Problem Statement, Business Impact, CriticalRiver Solution, Business Benefits and CriticalRiver’s Analytics Focus Areas


We provide strategy, approach for developing, implementing a Test Automation Program, validate Test Automation scope, sequence of applications, and execute the program.


CC&B, C2M, CSS, DSS, MDM, WAM, MWM, Analytics, Reports, SOA Suite Cutover Assistance, CriticalRiver Solution, Managed Support Services, To-Do Management, Business Benefits


Let’s Start

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Email : contact@criticalriver.com