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A large Electric & Water Authority in the Middle East automates
processes with SMART METERING and Field Activities Reporting

  • IndustryUtilities
  • TechnologiesOracle Advanced Metering Solution, Oracle SOA Suite, Outage
    management system, Oracle Business Intelligence for Reporting
  • Get in touchDownload the PDF

Impact Delivered

Daily Meter reads are processed in 60 minutes, vs. 800 minutes in the legacy system

Improved visibility into the field activities of Meters and estimations of gaps in the metering data

Drastic reduction in maintenance and IT costs

The Customer

The customer is a major electricity and water authority providing a reliable and quality supply of both services for the sustainable development of the Kingdom of Bahrain in the Middle East.

Business Challenge

  • Dependency on the headend system for billing.
  • Limited field activities and forecasting methodology.
  • Manual forecasting methodology needs to meet business requirements.
  • Field activity hierarchy is not properly defined.
  • Understanding the existing Excel-based meter reads.
  • Send notifications to the outage management system and customer care system.
  • Validation and estimation of meter reads are not properly defined.

Solutions Delivered

  • Integration between HES and AMS through Oracle SOA helped streamline processes.
  • The leadership team at various levels is empowered with informed decision-making.
  • Provided end-to-end integration of systems and artifacts to provide an automated metering system.
  • AMS automate process provided support for meter data dynamically the within system, eliminating manual outside process system.
  • Empowered with improved traceability of field activities, resulting in end-to-end visibility without manual intervention.
  • Easy to follow validation and estimation rules maintainable by stage/business area simplified processes.
  • End-user training, documentation on Oracle Advanced Metering Solution, Oracle SOA, and OM.

Solution Components

Oracle Advanced Metering Solution, Oracle SOA Suite, Outage management system, Oracle Business Intelligence for Reporting

The Result

  • Eliminated manual spreadsheets process and migration to Advanced Metering automated process with AMS and SOA with HES enhanced efficiency, regulatory and group reporting.
  • Ability to obtain more detailed meter data and field activity information to report at a more granular level.
  • System-controlled models for staff costs and driver-based costs, standardizing forecasting processes.

Why CriticalRiver?




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Connect today!

Venkata Ramana

Partner & Managing Director – MENA Region

Enugala Venkata Ramana, a seasoned professional with a wealth of over 15 years of experience, demonstrates a relentless drive for innovation and an unwavering adherence to quality in his work. At CriticalRiver, Ramana leads the helm, shaping the strategy and managing the day-to-day operations of our offices in UAE and Qatar.

From devising robust deployment strategies to harmonizing regional operations and catalyzing the team to deliver sustainable outcomes, Ramana’s role is pivotal in our pursuit of client satisfaction.

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