Our Experience
Speaks Volumes
45+
Global
Resources
45+
Projects
Executed
100%
Referenceable
Customers
Chatbot Built In Business Logic
Account Management
View account transactions
Manage admin-related activities
Customer Service
Customer feedback & measurement
Higher customer satisfaction
Marketing
Targeted offers
Better user engagement
Sales
Targeted offers
Better user engagement
Human Resources
Targeted products/services offerings
Better conversion rates
IT Help Desk
Standardized support information
Reduced cost of support
Nimoy Makes Provisioning Chatbot Functionality Easy
AI-powered Natural Language Processing (NLP) for intent and entity detection
Multiple Natural Language Understanding (NLU) training models to predict user-intent from incoming Bot requests
Live agent handover, allowing human to takeover bot conversation
Connect any channel to any backend system using standards such as REST
Build customer flows once and deploy to any channel
Chatbot analytics that enables the system to continuously learn about user behavior and adjust to provide a better experience
AI-Powered Nimoy Chatbot Features Overview
Blogs
Our ideas, technology, and trends that create impact
Demystifying Salesforce RCA and RCB: A Modern Guide to Smarter Revenue Operations
If you're navigating the maze of CPQ, billing, and revenue recognition, you're probably hearing a lot about Salesforce Revenue Cloud Advanced (RCA) and Revenue Cloud Billing (RCB). But what exactly are these tools? How do they...
How to Build a Custom Object Lightning Data Table in Salesforce: Step-by-Step Guide
A Custom Lightning Data Table provides more flexibility and customization options. It provides various options to view records and perform…
White paper
Multi-Cloud Management – The future of Cloud
Thought leadership
Digital Transformation – 2021 and Beyond
Let’s Start Something New
You can also email us directly at contact@criticalriver.com