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CARE 360: Enhancing Resilient Utility Operations

CriticalRiver’s CARE 360 provides comprehensive managed services to optimize and protect Oracle Energy & Water solutions alongside legacy billing systems, delivering reliable, secure, and high-performing utility operations for uninterrupted service.

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    • austin
    • pgw
    • con-edison
    • aps
    • dlc
    • pacificorp
    • city-richmond
    • berkshire
    • jea
    • water-power
    • pwc
    • washington
    • ewa
    • atco
    • meralco
    • kahra-maa

    Facing challenges in your Oracle Energy and Water implementation? CriticalRiver offers full-service advisory, design, build, integration, data, testing, training, and support services to bring your project back to “green” and across the finish line. Our experts come from the top consultancies in the world and/or Oracle Corporation itself. We take pride in offering specialized Oracle C2M services at a fraction of the “Big 5” price.

    We also provide a set of value-add solutions, built in our Oracle-certified global development centers and rooted in deep industry and product expertise, to ensure optimal efficiency and performance of your finished C2M solution. For the utility, this means an elevated customer experience, higher end-user satisfaction, and an increased return on investment (ROI).

    As a trusted Oracle Energy and Water implementation partner, CriticalRiver is committed to driving business value and sustainable results at a desirable price.

    41 Utility clients served by CriticalRiver
    17 Successful Partnerships with SI’s and clients; 0 failed projects
    Delivered projects in 14 US states and 9 countries
    Approaching 200 Energy & Water professionals in 4 global delivery centers
    79% of our Energy & Water professionals are permanent, in-house staff within our off-shore, on-shore, and nearshore teams

    Our Service Offerings

    Partner and Client-side delivery support from 1 to 50 resources – onshore, near shore, and offshore.

    Systems Integrator and Client-Side Implementation Services

    Our services encompass specialized Oracle Energy and Water solutions such as C2M, CCS, CCB, MDM, AMS, and MWM. We also support advanced metering infrastructure, energy data management, analytics (OUA), and on-premise to cloud transitions. With expertise in implementations, enhancements, patches, upgrades, maintenance, support, and managed services, our solution engagements foster operational excellence through technology, allowing the Utility to focus on its core competencies and performance metrics.

    Post-go-live SWAT Teams for Backlogs/To-Do Management

    We go beyond implementation, providing tailored post-go-live support ranging from short-term SWAT teams to long-term staffing solutions. Our “To-Do” backlog management teams specialize in swiftly tackling and resolving post-go-live system exceptions. This includes prioritization and sequencing of work, escalation aversion, exception resolution, and supporting continuous knowledge transfer to utility staff.

    End-to-End Utilities Integrations

    Utility Integrations facilitate the seamless connection of diverse systems used by utility companies, such as metering, billing, customer service, dispatch, field work, GIS, assets/ inventory, general ledger, banking/ financial transactions, credit, collections, safety, regulatory, etc.

    These integrations improve operational efficiency, streamline processes, and create real-time data flows for visibility into business operations. We support SOA Fusion, BizTalk, Workato, and other leading integration platforms.

    Data Conversion

    In an age where data is the new gold, ‘Data Conversion’ plays the pivotal role of a skilled artisan. This process meticulously translates data from one format or structure to another, ensuring its integrity and consistency. Whether it’s about ushering in new systems or merging diverse databases, data conversion ensures a seamless transition, preserving the essence and accuracy of the original data. By ensuring data remains both consistent and readily accessible, businesses can make informed decisions, build strategies, and offer value, all rooted in trustworthy data foundations. We specialize in large, complex data conversion programs for Oracle Energy and Water solutions.

    Utilities Reporting and Insights

    Vast Expansion of Data for Interrogation

    Digital Transformation, Artificial Intelligence and Machine Learning are driving a new universe of business realities and opportunities for Utilities.

    • Digital transformation of utilities
    • Real-time Customer Orders, Inquiries, Transactions
    • Real-time monitoring of Utility Processes
    • New investments in monitoring, understanding, and predicting customer behavior and operational events
    • Expansion of Artificial Intelligence and Machine Learning in the operational landscape

    This innovative solution provides businesses with pre-defined report templates or carefully curated bundles tailored to capture key metrics and insights. Designed for swift integration into various systems, these packages eliminate the time-consuming and often intricate process of constructing reports from scratch. By streamlining this crucial function, businesses can swiftly access and analyze the necessary information, ensuring timely decision-making. This offering enhances operational agility and ensures consistent, standardized reporting across the board.

    Our experts enable you to transform operations with cutting-edge technology. Our solutions encompass RPAs and AI-driven Chatbots for enhanced efficiency, empowering businesses with advanced automation capabilities.

    RPAs with an AI-driven Chatbot

    The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive transactions like service turn-on/turn-off. RPA handles repetitive tasks swiftly and accurately, optimizing operational efficiency. On the other hand, AI-enabled chatbots provide 24/7 customer engagement, personalization, and intuitive assistance, elevating the user experience. This combination frees up human resources for more complex tasks, ensures compliance, and allows adaptive learning for continual improvement. It’s a scalable solution that harmonizes speed, accuracy, and customer-centricity.

    Empowering utilities with exceptional billing and customer system support, CARE 360 is designed to deliver operational reliability at an optimal price point.

    Through a commitment to continuous innovation, CARE 360 provides comprehensive managed services that meet the dynamic needs of utility management. By aligning with strategic advancements in core systems, CARE 360 ensures sustained operational excellence and resilience in an evolving utility landscape.

    CARE 360: Comprehensive Service Offerings
    • Application Management & Support: Ensure continuous performance of Oracle Energy and Water systems, minimize downtime, and resolve issues faster.
    • Data Integrity & Security: Avail advanced data protection strategies, access controls, encryption, and system administration to safeguard sensitive utility data.
    • Functional & Technical Enhancements: Seamless execution of system changes and updates with minimal disruption, backed by thorough testing and QA.
    • Release Management: Get full oversight of release schedules, version control, and patch management to ensure your system stays updated and secure.
    • Custom Solutions: A range of bespoke tools to enhance system performance, improve efficiency, and meet your specific business needs.

    POD (ProductOriented Development) Design-Development services to clear defects and enhancement backlogs quickly and efficiently without a broad, long-term contractual commitment.

    Design

    We specialize in tailoring solutions that perfectly match client requirements, objectives, and the distinctive nuances of a utility’s processes. This ensures an accurate configuration of Oracle’s C2M solution to meet your specific needs.

    Build

    When executing the design, we bring the detailed design to life, ensuring a seamless configuration and integration of the C2M solution with the desired functionality.

    Test

    Our testing and automation services ensure flawless operation of the application and end-to-end solution, guaranteeing accurate processing, dependable regression tests, and a smotth transition to production.

    We help elevate utility management with tailored solutions like Testing Automation and Testing-as-a-Service for reliable, efficient automation of systems and regression testing at machine speed.

    CriticalRiver’s automated testing platform is built for meter to cash, to stop that disruption before it gets into production.

    We apply targeted on-line testing of top transactions – with repeatable test cases and data to ensure end users can still work, as well as batch comparison to ensure that the high volume of highly varied data in a nightly batch still produces expected results.

    Automated On-Line Testing

    • Foreseen conditions
    • Extended lifecycles
    • ‘Negative’ testing of conditions not expected

    Batch Comparison Testing

    • Very high volume of scenarios
    • Covers real production data scenarios

    With CriticalRiver’s Testing Automation Services, our clients can put enhancements and fixes into production and still sleep at night.

    Our Talent on-Demand solution offers flexible workforce options for organizations, providing access to skilled professionals on a temporary or project basis and without a long-term commitment. Benefits include:

    • Responding to changes in demand
    • Meeting evolving business and technology needs
    • Cutting labor costs and increasing efficiency and productivity
    • Accessing a larger pool of specialized experts

    Implementation Services

    Partner and Client-side delivery support from 1 to 50 resources – onshore, near shore, and offshore.

    Systems Integrator and Client-Side Implementation Services

    Our services encompass specialized Oracle Energy and Water solutions such as C2M, CCS, CCB, MDM, AMS, and MWM. We also support advanced metering infrastructure, energy data management, analytics (OUA), and on-premise to cloud transitions. With expertise in implementations, enhancements, patches, upgrades, maintenance, support, and managed services, our solution engagements foster operational excellence through technology, allowing the Utility to focus on its core competencies and performance metrics.

    Post-go-live SWAT Teams for Backlogs/To-Do Management

    We go beyond implementation, providing tailored post-go-live support ranging from short-term SWAT teams to long-term staffing solutions. Our “To-Do” backlog management teams specialize in swiftly tackling and resolving post-go-live system exceptions. This includes prioritization and sequencing of work, escalation aversion, exception resolution, and supporting continuous knowledge transfer to utility staff.

    End-to-End Utilities Integrations

    Utility Integrations facilitate the seamless connection of diverse systems used by utility companies, such as metering, billing, customer service, dispatch, field work, GIS, assets/ inventory, general ledger, banking/ financial transactions, credit, collections, safety, regulatory, etc.

    These integrations improve operational efficiency, streamline processes, and create real-time data flows for visibility into business operations. We support SOA Fusion, BizTalk, Workato, and other leading integration platforms.

    Data Conversion

    In an age where data is the new gold, ‘Data Conversion’ plays the pivotal role of a skilled artisan. This process meticulously translates data from one format or structure to another, ensuring its integrity and consistency. Whether it’s about ushering in new systems or merging diverse databases, data conversion ensures a seamless transition, preserving the essence and accuracy of the original data. By ensuring data remains both consistent and readily accessible, businesses can make informed decisions, build strategies, and offer value, all rooted in trustworthy data foundations. We specialize in large, complex data conversion programs for Oracle Energy and Water solutions.

    Data Services

    Utilities Reporting and Insights

    Vast Expansion of Data for Interrogation

    Digital Transformation, Artificial Intelligence and Machine Learning are driving a new universe of business realities and opportunities for Utilities.

    • Digital transformation of utilities
    • Real-time Customer Orders, Inquiries, Transactions
    • Real-time monitoring of Utility Processes
    • New investments in monitoring, understanding, and predicting customer behavior and operational events
    • Expansion of Artificial Intelligence and Machine Learning in the operational landscape

    This innovative solution provides businesses with pre-defined report templates or carefully curated bundles tailored to capture key metrics and insights. Designed for swift integration into various systems, these packages eliminate the time-consuming and often intricate process of constructing reports from scratch. By streamlining this crucial function, businesses can swiftly access and analyze the necessary information, ensuring timely decision-making. This offering enhances operational agility and ensures consistent, standardized reporting across the board.

    Process Automation and AI

    Our experts enable you to transform operations with cutting-edge technology. Our solutions encompass RPAs and AI-driven Chatbots for enhanced efficiency, empowering businesses with advanced automation capabilities.

    RPAs with an AI-driven Chatbot

    The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive tr