Impact Delivered
100%
Conversion of legacy data improved
data quality in the unified system
30%
Increase in processing efficiency
by reducing data duplication
360
Degree view enhanced overall
utility operations productivity
The Customer
The municipal utility, with a legacy spanning over a century, stands as a testament to its commitment to serving the community. Established with the primary goal of ensuring that both homes and businesses within a major city have uninterrupted access to water and electricity, it has grown to support millions. The infrastructure and services it provides not only highlight its significance in daily operations but also reflect its dedication to ensuring the safety and well-being of its customers.
The Challenge
- Reliance on an outdated system hampering data management.
- Data format/quality issues blocking customer-to-meter process automation.
- Legacy system inconsistencies necessitating manual interventions.
- Struggles in meeting government financial data/reporting standards.
- Fragmented data analytics hindering operational efficiency.
The Solution
- CriticalRiver set up a data conversion process from legacy CC&B to C2M 2.6
- Used a framework to ensure data quality, validation, consistency, and integrity
- Introduced a data validation tool for efficient error handling
- Created 80 operational reports and 15 dashboards for varied business functions
- Offered business analytics with prescriptive solutions for exceptions
Solution Components
Oracle CC&B/ C2M, Oracle SOA, Weblogic, and Oracle BI Publisher
The Results
- Enhanced data quality and reconciliation after legacy data merge
- Met government requirements with unified reporting
- Implemented ad-hoc data validation tools
- Streamlined exception traceability to reduce resolution time
- Easy integration through analytics architecture
- Provided KPI reports for informed business decisions.
Are you looking for a similar solution?
You can also email us directly at contact@criticalriver.com