Putting People First
Our commitment to our employees isn’t
just a statement, it’s a way of life.
We build hyper-customized digital experiences
for enterprises to increase speed-to-market
by 80% and reduce TCO by 30%.
Discover the Business Value We Created
We have powered 170+ enterprises with robust digital transformation solutions, solidifying their growth trajectory. The numbers tell the story.
Realized cloud TCO
Reduced IT maintenance
& operations cost by
Success Stories More Stories
Discover how we helped a new-age power electronics company implement Salesforce CRM and Pardot to build more meaningful customer engagements.
Empowered a large high-tech enterprise to drive more meaningful CX.
Helped a top high-tech company reduce operational costs by 45% and enrich their digital experience with cloud transformation services.
With proven deep-domain expertise and experienced engineers, we are valued partners of Salesforce, Oracle, Microsoft, NetSuite, Workato, LogiSense, Boomi, Snowflake, Mulesoft, and Avolin.
Hours of Digital Transformation
Prokraya - Spend Management Platform
- Self-service profile management
- ERP integration
- Supplier evaluation and scoring
- eSourcing management
- Real-time tracking and update
- eInvoice management
- Integrated collaboration and notification
Nimoy - Conversational
Artificial Intelligence Platform
- AI-powered Natural Language Processing (NLP) for intent and entity detection
- Multiple Natural Language Understanding (NLU) training models to predict user-intent
- Live agent handover, allowing humans to takeover bot conversations
- Connect any channel to any backend system using standards such as REST
- Build customer flows once and deploy to any channel
- Chatbot analytics to continuously understand user behavior and adapt
Our Valued Customers Include
“In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, dedicated staff that you enjoy working with.”
Director, Salesforce Engineering,
“CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”
“CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”
VP - Business Apps, Malwarebytes