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Putting AI in the Driver’s Seat of
Your Digital Transformation Journey

Authored by Ajay Pandey
Senior Group Vice President –
Delivery & Professional Services

Leveraging AI/ML for Incident
Prediction and Management

Authored by Chandra Gundlapalli
Senior VP, Digital Transformation Strategy, CriticalRiver

We Walk the Talk!

We prioritize our employees and they
reward us with their honest feedback

Accelerate your Digital Journey. Talk to Our Expert

We build hyper-customized digital experiences
for enterprises to increase speed-to-market
by 80% and reduce TCO by 30%.


Leverage the experience of our 100+ engagements, unique delivery model, and pre-built solution accelerators.

Salesforce Services
and Solutions

Automate your sales and marketing processes, expand revenue streams, and grow amidst disruptions.


Our Digital Enterprise-as-a-Service drives innovation, agility, and improved customer engagement for sustainable growth.

Utilities and

Access proven digital solutions to transform and automate Utility processes and deliver customized services.

Oracle Services
and Solutions

Tap into our expertise in Oracle ERP to streamline processes, minimize risks, costs, and downtime, and maximize ROI.

Discover the Business Value We Created

We have powered 150+ enterprises with robust digital transformation solutions, solidifying their growth trajectory. The numbers tell the story.

speed-to-market by


Realized cloud TCO
savings by


Reduced IT maintenance
& operations cost by


Increased employee
engagement by


Success Stories More Stories

Want to be a part of our success journey?
Join us!

Why CriticalRiver?

With proven deep-domain expertise and experienced engineers, we are valued partners of Salesforce, Oracle, Microsoft, NetSuite, Workato, LogiSense, Boomi, Snowflake, Mulesoft, and Avolin.


Hours of Digital Transformation
Project Experience






Satisfaction Score


Prokraya - Spend Management Platform
  • Self-service profile management
  • ERP integration
  • Supplier evaluation and scoring
  • eSourcing management
  • Real-time tracking and update
  • eInvoice management
  • Integrated collaboration and notification
Nimoy - Conversational
Artificial Intelligence Platform
  • AI-powered Natural Language Processing (NLP) for intent and entity detection
  • Multiple Natural Language Understanding (NLU) training models to predict user-intent
  • Live agent handover, allowing humans to takeover bot conversations
  • Connect any channel to any backend system using standards such as REST
  • Build customer flows once and deploy to any channel
  • Chatbot analytics to continuously understand user behavior and adapt

Our Valued Customers Include

Customers’ Speak

  • “In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, dedicated staff that you enjoy working with.”

    Dinakar Makam

    Director, Salesforce Engineering,
    Guidewire Software

  • “CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”

    Chandresh Chhatpar

    CTO, UWorld

  • “CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”

    Bill Vanderwall

    VP - Business Apps, Malwarebytes


Our thinking on ideas, technology, and trends that create impact

How to Expedite Digital Transformation via Cloud Platforms?

The Metaverse technology: And how it will revolutionize the workplace!

Few of Our Valued Partners

Let’s Start Something New

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