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CRITICALRIVER

Enabling customers connect the DIGITAL DOTS,
unlock the POTENTIAL & POWER of DIGITAL,
INCREASE FLEXIBILITY , REDUCE COMPLEXITY
& become SMART, STRONG & SUSTAINABLE

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CRITICALRIVER

Proudly sponsors the High Tech Golf Challenge for Special Olympics
Northern California’s (SONC) Signature Golf Fundraiser on Oct 19th, 2020

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WHITEPAPER

Digital Transformation Trends for 2021 & Beyond

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Re-Imagining Digital In The Next Normal

Making Enterprises Robust and Resilient
Withstand, Sustain & Grow amidst disruptions
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Success Stories
A large telecom company MODERNIZE its Digital Assets, Simplified Processes, Amplified Digital Maturity and delivered Personalized Digital Experience to Customers at SCALE, SPEED
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Workplace Management TRANSFORMED for Contactless Customer Digital Experience in a Touchless-World for a 360-degree view enabling Maximize Productivity delivery Greater ROI
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Salesforce Digital Platforms Implementations

Creating 360-degree UNIFIED DIGITAL EXPERIENCE Enriching Customer Experience, Build Loyalty
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Success Stories
Salesforce Community Cloud Digital Experience, Digital Experience Platform Empowered a large California-based manufacturer automate sales cycle, track revenue, Eliminate losses, fuel growth
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Cypress Semiconductor, a large manufacturing company significantly increases revenue, shortens sales-cycle with Pardot Marketing Automation Digital Platform, implemented in 6 weeks
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Utilities

Creating 360-degree UNIFIED DIGITAL EXPERIENCE for Utility  Enterprises to build customer loyalty and drive new revenue opportunities.

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Success Stories

CriticalRiver enabled the implementation implement of Oracle C2M, WAM, ODM, and Fusion-SOA Suites for a government entity by integrating its digital assets, modernizing utility systems, and streamlining processes to deliver a superior customer experience.

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Oracle Digital Solutions to meet Digital Expectations

Connected-Customers, and Employees Digital Experience
Personalized, Customized Solutions, Fuelling Growth
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Success Stories
A Large Petroleum is DIGITALLY TRANSFORMED with Oracle HCM Cloud to create a seamless connected employee digital experience, minimize costs, maximize ROI.
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A renowned Semiconductor company reduces support man-hours by 50%, increase productivity by 67%, resulting in higher end-user adoption with Oracle E-Business Suite
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Cloud Transformation | Products Engineering

Cloud Transformation

Empowering enterprise with strategic migration, optimization and Cloud deployments roadmap across AWS, Azure, Google and Oracle Cloud.

Driving security, stability and scalability with Multi-Cloud management

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Success Stories
CriticalRiver helped a large Australia-based Hi-Tech Company Reduce Operational Cost by 45%, Enriched Customers’ Digital Experience with Cloud Transformation Solution
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Products Engineering

We leverage a wide-array of technology stacks and build and deliver cutting-edge digital engineering products from design to  deployment.

Global delivery models, industry expertise, CMM level-3 processes to deliver robust products

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Success Stories
An IoT-enabled Intelligent Automation based Digital Product helped reduce operational cost by 65%, Reduced time by 73%, enhancing employees Digital Experience, fueling productivity and growth
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Integration and Managed Services Center of Excellence

Integration Services

End-to-end – Apps, Systems, Data, and Business Process Integration – Lead to Case, Customer to Cash, CPQ, across technology stack – Oracle, Salesforce, Workato, Dell Boomi, Mulesoft, UiPath integration and Implementation.

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Managed Services

Migration, Integration, Advisory, Admin, Support & Enhancements across multiple platforms, Technologies – Salesforce, Oracle, NetSuite, AI-based dashboards, reports, CI/CD services

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Success Stories
Salesforce Service Cloud, Mulesoft as middleware for Integrations, SteelBrick CPQ (Quote to cash flow & CLM – Contract Life Cycle Management), Workday Integration. This process helped a Hi-tech company 75% cycle time reduction, and $1M saved in admin costs per year
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Success Stories
A tailored Oracle NetSuite Support & Managed Services helped with 55% improvement in efficiency, 43% reduction in IT operations, optimum up time for a large manufacturing company in California, USA
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Digital Products

mSupplier, our robust, secure, scalable Spend Management Software that enables you automate procurement process, save money, accelerate time to market

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Nimoy, AI-powered, NLP-driven Chatbot Is designed to easily integrate with CRM, ERP applications and deployed across enterprise-wide areas to increase efficiency, productivity.

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Our Customers

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Testimonials

CriticalRiver implemented Pardot in 6 weeks, which usually takes months to complete, This really demonstrates CriticalRiver's commitment to customers. I definitely would recommend CriticalRiver to any company that's implementing Marketing Cloud

Ann Minooka

VP, Global Marketing & Communications, Cypress Semiconductors Corporation

CriticalRiver implemented Pardot in 6 weeks, which usually takes months to complete, This really demonstrates CriticalRiver's commitment to customers. I definitely would recommend CriticalRiver to any company that's implementing Marketing Cloud

Ann Minooka

VP, Global Marketing & Communications, Cypress Semiconductors Corporation

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Core Values

We imbibe, believe & stand for these values

Customer Focus

Meet or exceed the expectations of internal and external customers

Respect

Listen, understand & validate everyone irrespective of their position or role

Responsibility

Take 100% ownership of your decisions, behaviours & results

Honesty

Be honest with customers &
co-workers

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