Digital Technology Consulting Company

Launch of Center for
Digital Innovation

Press Coverage:
The Hindu | Hindu Business line |
Business World | Times Of India | UNI

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We Walk the Talk!

Happy to have won five Comparably awards this year
recognizing our culture and diversity

Featured in Business Insider

Creating Seamless
Digital Experience

Discover how CriticalRiver helped BITS Pilani build
robust, scalable donor management system

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Accelerate your Digital Journey. Talk to Our Expert

We build hyper-customized digital experiences
for enterprises to increase speed-to-market
by 80% and reduce TCO by 30%.

Digital
Transformation

Leverage the experience of our 100+ engagements, unique delivery model, and pre-built solution accelerators.

Salesforce Services
and Solutions

Automate your sales and marketing processes, expand revenue streams, and grow amidst disruptions.

Software
Engineering

Our Digital Enterprise-as-a-Service drives innovation, agility, and improved customer engagement for sustainable growth.

Utilities and
Energy

Access proven digital solutions to transform and automate Utility processes and deliver customized services.

Oracle Services
and Solutions

Tap into our expertise in Oracle ERP to streamline processes, minimize risks, costs, and downtime, and maximize ROI.

Discover the Business Value We Created

We have powered 150+ enterprises with robust digital transformation solutions, solidifying their growth trajectory. The numbers tell the story.

Improved
speed-to-market by

>25%

Realized cloud TCO
savings by

>45%

Reduced IT maintenance
& operations cost by

>32%

Increased employee
engagement by

>40%

Success Stories More Stories

Discover how we helped a new-age power electronics company implement Salesforce CRM and Pardot to build more meaningful customer engagements.

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Empowered a large high-tech enterprise to drive more meaningful CX.

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Helped a top high-tech company reduce operational costs by 45% and enrich their digital experience with cloud transformation services.

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Want to be a part of our success journey?
Join us!

Why CriticalRiver?

With proven deep-domain expertise and experienced engineers, we are valued partners of Salesforce, Oracle, Microsoft, NetSuite, Workato, LogiSense, Boomi, Snowflake, Mulesoft, and Avolin.

500K+

Hours of Digital Transformation
Project Experience

500+

Successful
Projects

150+

Happy
Customers

9.46%

Customer
Satisfaction Score

Solutions

Prokraya - Spend Management Platform

Self-service profile management
ERP integration
Supplier evaluation and scoring
eSourcing management
Real-time tracking and update
eInvoice management
Integrated collaboration and notification

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Nimoy - Conversational
Artificial Intelligence Platform

AI-powered Natural Language Processing (NLP) for intent and entity detection
Multiple Natural Language Understanding (NLU) training models to predict user-intent
Live agent handover, allowing humans to takeover bot conversations
Connect any channel to any backend system using standards such as REST
Build customer flows once and deploy to any channel
Chatbot analytics to continuously understand user behavior and adapt

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Our Valued Customers Include

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Customers’ Speak

“In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, dedicated staff that you enjoy working with.”

Dinakar Makam

Director, Salesforce Engineering,
Guidewire Software
“CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”

Chandresh Chhatpar

CTO, UWorld
“CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”

Bill Vanderwall

VP - Business Apps, Malwarebytes