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Gear Up for the Big Reveal
at CS Week 2024:

CriticalRiver’s Oracle C2M Agility Suite Is
Set to Revolutionize the C2M User Experience!

Booth No. 1020

Venue: Fort Worth Convention Center, Fort Worth, Tx

Boost Your Customer Experience and
Operational Efficiency!

  • 2XIncreased
  • 50%Enhanced
    customer loyalty
  • AwardedBest Smart Care
    Technology, 2022

Striving for Excellence Together

Our pursuit of excellence isn’t just a recognition, it’s a testament
to our global culture, top-notch engineering teams, and
outstanding company outlook.

Get in Touch for Your Complimentary Salesforce Assessment and Enhancement Session!

We build hyper-customized digital experiences
for enterprises to increase speed-to-market
by 80% and reduce TCO by 30%.


Leverage the experience of our 100+ engagements, unique delivery model, and pre-built solution accelerators.

Salesforce Services
and Solutions

Automate your sales and marketing processes, expand revenue streams, and grow amidst disruptions.


Our Digital Enterprise-as-a-Service drives innovation, agility, and improved customer engagement for sustainable growth.

Energy and
Water (Utilities)

Access proven digital solutions to transform and automate Utility processes and deliver customized services.

Oracle Services
and Solutions

Tap into our expertise in Oracle ERP to streamline processes, minimize risks, costs, and downtime, and maximize ROI.

Discover the Business Value We Created

We have powered 170+ enterprises with robust digital transformation solutions, solidifying their growth trajectory. The numbers tell the story.

speed-to-market by


Realized cloud TCO
savings by


Reduced IT maintenance
& operations cost by


Increased employee
engagement by


Success Stories More Stories

Want to be a part of our success journey?
Join us!

Why CriticalRiver?

With proven deep-domain expertise and experienced engineers, we are valued partners of Salesforce, Oracle, Microsoft, NetSuite, Workato, LogiSense, Boomi, Snowflake, Mulesoft, and Avolin.


Hours of Digital Transformation
Project Experience






Satisfaction Score


Prokraya - Spend Management Platform
  • Self-service profile management
  • ERP integration
  • Supplier evaluation and scoring
  • eSourcing management
  • Real-time tracking and update
  • eInvoice management
  • Integrated collaboration and notification
Nimoy - Conversational
Artificial Intelligence Platform
  • AI-powered Natural Language Processing (NLP) for intent and entity detection
  • Multiple Natural Language Understanding (NLU) training models to predict user-intent
  • Live agent handover, allowing humans to takeover bot conversations
  • Connect any channel to any backend system using standards such as REST
  • Build customer flows once and deploy to any channel
  • Chatbot analytics to continuously understand user behavior and adapt

Our Valued Customers Include

Customers’ Speak

  • “In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, dedicated staff that you enjoy working with.”

    Dinakar Makam

    Director, Salesforce Engineering,
    Guidewire Software

  • “CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”

    Chandresh Chhatpar

    CTO, UWorld

  • “CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”

    Bill Vanderwall

    VP - Business Apps, Malwarebytes


Our thinking on ideas, technology, and trends that create impact

Digital Transformation Trends in Utilities: How It Is Shaping the Next Growth Phase

Dealing with Shortage of AI Talent In Banking

Few of Our Valued Partners


Let’s Start Something New

    You can also email us directly at