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CRITICALRIVER

Enabling the customers to connect the DIGITAL DOTS,
Unlock the POTENTIAL & POWER of Digital,
INCREASE FLEXIBILITY, REDUCE COMPLEXITY
& become SMART, STRONG & SUSTAINABLE

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CRITICALRIVER 2nd Annual

Dallas Golf Tournament

20thOctober 2021

Tour 18 Dallas Golf Course
8718 Amen Corner, Flower Mound, TX 75022

WHITEPAPER

Digital Transformation Trends for 2021 & Beyond
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Re-Imagining Digital In The Next Normal

Making Enterprises Robust and Resilient Withstand, Sustain & Grow amidst disruptions
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Success Stories

A large telecom company MODERNIZE its Digital Assets, Simplified Processes, Amplified Digital Maturity and delivered Personalized Digital Experience to Customers at SCALE, SPEED

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Workplace Management TRANSFORMED for Contactless Customer Digital Experience in a Touchless-World for a 360-degree view enabling Maximize Productivity delivery Greater ROI

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Salesforce Digital Platforms Implementations

Creating 360-degree UNIFIED DIGITAL EXPERIENCE Enriching Customer Experience, Build Loyalty
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Success Stories

Salesforce Community Cloud Digital Experience, Digital Experience Platform Empowered a large California-based manufacturer automate sales cycle, track revenue, Eliminate losses, fuel growth

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Cypress Semiconductor, a large manufacturing company significantly increases revenue, shortens sales-cycle with Pardot Marketing Automation Digital Platform, implemented in 6 weeks

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Utilities

Creating 360-degree UNIFIED DIGITAL EXPERIENCE for Utility  Enterprises to build customer loyalty and drive new revenue opportunities.

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Success Stories
A Large Publicly Owned Utility in Texas Transforms the Customer Experience through Integration of Disparate Systems and Implementation of Oracle’s Customer Self-Service Solution (DSS)
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CriticalRiver helps a government entity integrate its digital assets, modernize utility systems, and streamline processes to deliver a superior customer experience.
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Oracle Digital Solutions to meet Digital Expectations

Connected-Customers, and Employees Digital Experience
Personalized, Customized Solutions, Fuelling Growth
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Success Stories
A Large Petroleum is DIGITALLY TRANSFORMED with Oracle HCM Cloud to create a seamless connected employee digital experience, minimize costs, maximize ROI.
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A renowned Semiconductor company reduces support man-hours by 50%, increase productivity by 67%, resulting in higher end-user adoption with Oracle E-Business Suite
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Cloud Transformation | Products Engineering

Cloud Transformation

Empowering enterprise with strategic migration, optimization and Cloud deployments roadmap across AWS, Azure, Google and Oracle Cloud.

Driving security, stability and scalability with Multi-Cloud management

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Success Stories
CriticalRiver helped a large Australia-based Hi-Tech Company Reduce Operational Cost by 45%, Enriched Customers’ Digital Experience with Cloud Transformation Solution
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Products Engineering

We leverage a wide-array of technology stacks and build and deliver cutting-edge digital engineering products from design to  deployment.

Global delivery models, industry expertise, CMM level-3 processes to deliver robust products

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Success Stories
An IoT-enabled Intelligent Automation based Digital Product helped reduce operational cost by 65%, Reduced time by 73%, enhancing employees Digital Experience, fueling productivity and growth
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Integration and Managed Services Center of Excellence

Integration Services

End-to-end – Apps, Systems, Data, and Business Process Integration – Lead to Case, Customer to Cash, CPQ, across technology stack – Oracle, Salesforce, Workato, Dell Boomi, Mulesoft, UiPath integration and Implementation.

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Managed Services

Migration, Integration, Advisory, Admin, Support & Enhancements across multiple platforms, Technologies – Salesforce, Oracle, NetSuite, AI-based dashboards, reports, CI/CD services

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Success Stories

Salesforce Service Cloud, Mulesoft as middleware for Integrations, SteelBrick CPQ (Quote to cash flow & CLM – Contract Life Cycle Management), Workday Integration. This process helped a Hi-tech company 75% cycle time reduction, and $1M saved in admin costs per year

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Success Stories
A tailored Oracle NetSuite Support & Managed Services helped with 55% improvement in efficiency, 43% reduction in IT operations, optimum up time for a large manufacturing company in California, USA
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Digital Products

Prokraya, our robust, secure, scalable Spend Management Software that enables you automate procurement process, save money, accelerate time to market

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Nimoy, AI-powered, NLP-driven Chatbot Is designed to easily integrate with CRM, ERP applications and deployed across enterprise-wide areas to increase efficiency, productivity.

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Our Customers

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Testimonials

CriticalRiver implemented Pardot in 6 weeks, which usually takes months to complete. This really demonstrates CriticalRiver's commitment to customers. I definitely would recommend CriticalRiver to any company that's implementing Marketing Cloud.

Ann Minooka

VP, Global Marketing and Communications, Cypress Semiconductor Corporation

CriticalRiver has been able to navigate the challenges and help us in these turbulent times. We’ve been able to successfully merge firms. The collaboration has been very successful, and we hope to continue this partnership with CriticalRiver.

Chandresh Chhatpar

Chief Technology Officer, UWorld

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Core Values

We imbibe, believe & stand for these values

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Email : contact@criticalriver.com