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Accelerate your Digital Journey

Salesforce Digital Platforms Implementations

Creating 360-degree UNIFIED DIGITAL EXPERIENCE Enriching Customer Experience, Build Loyalty
Success Stories

Salesforce Community Cloud Digital Experience, Digital Experience Platform Empowered a large California-based manufacturer automate sales cycle, track revenue, Eliminate losses, fuel growth

Cypress Semiconductor, a large manufacturing company significantly increases revenue, shortens sales-cycle with Pardot Marketing Automation Digital Platform, implemented in 6 weeks

Utilities

Creating 360-degree UNIFIED DIGITAL EXPERIENCE for Utility  Enterprises to build customer loyalty and drive new revenue opportunities.

Success Stories
A Large Publicly Owned Utility in Texas Transforms the Customer Experience through Integration of Disparate Systems and Implementation of Oracle’s Customer Self-Service Solution (DSS)
CriticalRiver helps a government entity integrate its digital assets, modernize utility systems, and streamline processes to deliver a superior customer experience.

Cloud Transformation

Empowering enterprise with strategic migration, optimization and Cloud deployments roadmap across AWS, Azure, Google and Oracle Cloud.

Driving security, stability and scalability with Multi-Cloud management

Success Stories
CriticalRiver helped a large Australia-based Hi-Tech Company Reduce Operational Cost by 45%, Enriched Customers’ Digital Experience with Cloud Transformation Solution

Products Engineering

We leverage a wide-array of technology stacks and build and deliver cutting-edge digital engineering products from design to deployment.

Global delivery models, industry expertise, CMM level-3 processes to deliver robust products

Success Stories
An IoT-enabled Intelligent Automation based Digital Product helped reduce operational cost by 65%, Reduced time by 73%, enhancing employees Digital Experience, fueling productivity and growth

Oracle Digital Solutions to meet Digital Expectations

Connected-Customers, and Employees Digital Experience
Personalized, Customized Solutions, Fuelling Growth
Success Stories
A Large Petroleum is DIGITALLY TRANSFORMED with Oracle HCM Cloud to create a seamless connected employee digital experience, minimize costs, maximize ROI.
A renowned Semiconductor company reduces support man-hours by 50%, increase productivity by 67%, resulting in higher end-user adoption with Oracle E-Business Suite

Re-Imagining Digital In The Next Normal

Making Enterprises Robust and Resilient Withstand, Sustain & Grow amidst disruptions
Success Stories

A large telecom company MODERNIZE its Digital Assets, Simplified Processes, Amplified Digital Maturity and delivered Personalized Digital Experience to Customers at SCALE, SPEED

Workplace Management TRANSFORMED for Contactless Customer Digital Experience in a Touchless-World for a 360-degree view enabling Maximize Productivity delivery Greater ROI

Managed Services

Migration, Integration, Advisory, Admin, Support & Enhancements across multiple platforms, Technologies – Salesforce, Oracle, NetSuite, AI-based dashboards, reports, CI/CD services

Success Stories
A tailored Oracle NetSuite Support & Managed Services helped with 55% improvement in efficiency, 43% reduction in IT operations, optimum up time for a large manufacturing company in California, USA

Integration Services

End-to-end – Apps, Systems, Data, and Business Process Integration – Lead to Case, Customer to Cash, CPQ, across technology stack – Oracle, Salesforce, Workato, Dell Boomi, Mulesoft, UiPath integration and Implementation.

Success Stories
Salesforce Service Cloud, Mulesoft as middleware for Integrations, SteelBrick CPQ (Quote to cash flow & CLM – Contract Life Cycle Management), Workday Integration. This process helped a Hi-tech company 75% cycle time reduction, and $1M saved in admin costs per year

Digital Products

Prokraya, our robust, secure, scalable Spend Management Software that enables you automate procurement process, save money, accelerate time to market

Nimoy, AI-powered, NLP-driven Chatbot Is designed to easily integrate with CRM, ERP applications and deployed across enterprise-wide areas to increase efficiency, productivity.

Our Customers

Testimonials

  • CriticalRiver partnered with us to successfully meet our aggressive Marketplace implementation objectives - We had a tight Phase 1 deadline to deliver success for our customers on Salesforce B2B Commerce Cloud. Guidewire...

    Dinakar Makam

    Director, Salesforce Engineering,
    Guidewire Software

  • We call our relationship a partnership, and CriticalRiver has really embodied the meaning of that word. There is always a seeking for a win-win and for the best outcomes for all parties involved. Beyond that important a...

    Salesforce Account Executive

  • Letswork is engaged with CriticalRiver for providing mobility application development, and managed services. CriticalRiver empowered us to streamline Processes and Reduce Costs for Improved Efficiency and Increased Produ...

    Omar AlMheiri

    Co-founder, Letswork

  • We’re pleased with the Salesforce Community Cloud Phase I implementation and already in talks with CriticalRiver for the Phase II implementation in data management, document tracking system, and other areas of automation.

    Iyob Araia

    Vice President of Information
    and Media Technology, LA Films

  • We want to thank the CriticalRiver delivery team for the fantastic work they have been doing on all Salesforce projects at Five9. They have become an essential part of our delivery model. They have become an important pa...

    TJ

    Salesforce Dev Team Lead,
    Five9

  • CriticalRiver has been able to navigate the challenges and help us in these turbulent times. We’ve been able to merge firms successfully. The collaboration has been very successful, and we hope to continue this partner...

    Chandresh Chhatpar

    Chief Technology Officer,
    UWorld

  • Malwarebytes is engaged with CriticalRiver for many years, providing Salesforce consulting, development, and administration services. CriticalRiver retains and offers good quality offshore environment. They contribute an...

    Bill Vanderwall

    Vice President, Business
    Applications, Malwarebytes

Core Values

We imbibe, believe & stand for these values

Let's Start Something New

    To know more about our services/offerings, write to us at contact@criticalriver.com