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Maximize your ROI with our
Salesforce Implementation expertise

Salesforce implementation services offer a wide range of solutions, such as Salesforce consultation, configuration, personalization, migration, integration, and support, among others. These solutions, which depend on a structured and comprehensive approach to help you obtain the maximum benefit from your Salesforce implementation, require the right balance of industry and technological expertise.

As a reliable and experienced Salesforce implementation partner, CriticalRiver has been at the forefront of accelerating business value realization and helping customers choose the right product with the configurations and integrations that work best for them.

Our Offerings

Salesforce Service Cloud is a help desk software that helps automate service procedures, optimize workflows, and find suitable topics and specialists for support. CriticalRiver, with its proven expertise, enables businesses to maintain one-to-one marketing relationships with every client to get a 360-degree view through a single platform. It allows sales agents to personalize customer service, provide innovative and quicker service, and close deals faster.

Sales Cloud assists sales reps and managers in automating the sales process. It is different because it provides both the account information and information assembled from various social media platforms to give all the customer data in one place. CriticalRiver enables more reliable insights, smart alerts about leads, and real-time reporting of overall business health. 

CriticalRiver provides Salesforce Sales and Service Cloud, which includes comprehensive end-to-end features like account, contact, lead, and opportunity management, as well as customized sales processes, sales orders, forecasting, and campaign management. You can improve the operational efficiency of your sales and services, reduce costs and risks, and get a better return on investment (ROI) by automating the whole process.

Formerly known as Community Cloud, Salesforce Experience Cloud helps organizations create relevant CRM-powered digital experiences. It empowers businesses to produce content in one place and deliver it anywhere. At CriticalRiver, clients gain a competitive advantage because we have united every expertise to data and married everything together across a seamless customer journey.

Salesforce Experience Cloud is a Digital Experience Platform (DXP) is a unified digital platform that connects customers, partners, and employees with each other. The key features of Salesforce Experience Cloud are Business Integration, Personalization, Customize digital experience, Community management, dashboards, and reports.

Seeking new ways to relate with your community? Engage with your clients and create an online experience like no other? Contact our Experience Cloud specialists. With a devoted Experience Cloud team, we’re here to help change your experience with Salesforce.

Pardot is a marketing automation platform that benefits B2B marketers to use campaigns, automate marketing methods, and strengthen their sales and marketing departments. CriticalRiver’s proven track record with Pardot helps companies keep tabs on relevant prospect and client data by tracking communications through the customer lifecycle.

Marketing Cloud is an entirely separate platform. Its Salesforce’s digital platform covers email, social media, mobile marketing, and marketing automation tools. CriticalRiver enables a fuller CRM experience with more robust links to Accounts, Contacts, and Leads.

Some other key features of Pardot Marketing Automation Platform are Streamlined lead management, Smart lead generation, Sales alignment, ROI reporting and Artificial Intelligence to power and transform marketing sales efforts.

CriticalRiver has deep domain expertise in deploying Pardot Marketing Automation Platform for multiple enterprise level semiconductor and other industries.

Salesforce Tableau CRM is an analytics tool with robust data management, data visualization, and predictive analytics abilities. Developed on top of Salesforce, it allows end-users to take the step from within their work environment. It can blend with outside data sources, making it your one-stop-shop for all the data your team requires to make decisions. 

With CriticalRiver, achieve an AI-powered solution like Salesforce Tableau CRM with increasing customer lists and enhanced expectations. Our demonstrated skill in this domain helps you recognize the right moments to engage with customers and how organizing your data can be a game-changer for your business.

CriticalRiver helps its customers with Salesforce CRM implementation to draw deep insights from data to make informed decisions.

For the most effective operation of business workflows, all software must interact and share their data. When operating critical functions in an organization with the help of different software systems, integrating Salesforce plays a vital role. It guarantees a more consistent data flow between departments and automated data synchronization, and single access for users.

At CriticalRiver, we help companies integrate different technology services effortlessly with all the 3rd Party Software solutions. We offer custom choices that bring the vital elements of your business together. Deliver centralized business flow with our expert Salesforce integration services.

CriticalRiver’s deep domain expertise in Integration spans across technologies such as Mulesoft, Dell Boomi, Workato, Oracle SOA Suite, Oracle Integration Cloud, Informatica Cloud, DBAMP.

Salesforce Lightning has all the hallmarks you require to improve your sales processes and build the best CRM process. At CriticalRiver, we can help you unlock that potential for your company with our expertise in this premier service. Our team can employ Lightning to build a modernized, completely customized Salesforce CRM with the right Apps for your demands.

You can on-board to a Modern-day UX, with more agile Application Builds, a productive feature set, and Operationally effective Process Automations with CriticalRiver. Our team of accredited Salesforce Lightning experts has supported several clients cost-effectively migrating to the Lightning interface in a brief timeframe.

CriticalRiver helps with implementation and migration from classic to Lightning platform with complete customizations providing a rich, Lightning component framework, modern interface, dashboards, user-friendly reporting features.

Governance and compliance are essential to every company, especially when working in the Cloud. It is one of the more compelling reasons consumers choose the Salesforce platform for managing their cloud-based applications. CriticalRiver intrinsically implements the Salesforce governance and compliance, certifications, and confidence that you have come to anticipate from the Salesforce platform.

CriticalRiver ensures that the uprightness of your Salesforce compliance requirements remains sound. We handle development methods from claims planning to deployment into production. Transform the whole change management process, assuring that your governance and Salesforce compliance demands are met.

Salesforce IT controls, compliance, data assessment security is extremely important and critical in securing, protecting, managing applications. We help with internal audits, data security assessments.

Field Service Lightning allows companies to consolidate customers, agents, and employees with one powerful service platform that offers a smooth customer experience with field service. It produces a modernized service experience with a sensible and productive workforce.

CriticalRiver has years of experience with experts working on the Field Service Lightning implementations for its customers to assist them in accomplishing a better workforce effectively and with more productivity. Transform the associated customer experience and optimize operations across the whole service chain on a single platform with the CriticalRiver edge.

CPQ natively seizes all quotes’ relevant aspects and transforms those into available, constantly updated valuable data. Real-time intelligence indicates that spreadsheets fade and get compensated with reliable answers to basic questions. CriticalRiver’s Salesforce CPQ Services are incredibly personalized and customized to fit the demands of your clients.

We have facilitated many leading high-tech corporations to scale their business operations and deliver sales excellence. Our CPQ specialists are open to help your company optimally build and price deals, share constant quotes, expedite renewals, and improve customer relationships. 

Salesforce commerce cloud services enable e-commerce companies to develop exceptional features and optimize the customer experience. It formulates a technical roadmap to help your company stay ahead in the race and dramatically improve its eCommerce features. At CriticalRiver, we are helping businesses with the Salesforce Commerce Cloud Services to assist them in excelling in their business functionality and sustaining the pace of the operations.

We help you achieve the pinnacle of your Salesforce Commerce Cloud. We assess your project to evaluate the number of crucial objects, structural variations, and the customization scale needed to know the Commerce Cloud implementation effort. We have the expertise to provide globally scalable commerce solutions that captivate consumers and unlock new revenue streams.

CriticalRiver offers end-to-end Salesforce Commerce Cloud with all features such as order management, content management, robust dashboards, analytics for B2B and B2C businesses

Salesforce Health Checks are built to examine your prevailing setup and find support, which can be considered as part of a recommended follow-up workshop and executed in-house or with a Salesforce Partner’s help. It enables you to guarantee that Salesforce is operating optimally, find use cases for new features, and evaluate the current technical implementation and rules. 

At CriticalRiver, we will dive deep into your company and then into your Salesforce to ensure that you are maximizing your operations. It isn’t always about the technical setup but how your industry is expected to use Salesforce. 

We help our customers with complete, comprehensive audit of all applications, and maintenance to ensure optimum performance levels for uninterrupted business continuity.

Salesforce Managed Services is a continuous assistance and maintenance solution to keep your Salesforce CRM in sync with your organization’s growing demands. It’s like having a committed Salesforce team, just a call away but at nominal costs and without the pains of hiring, maintaining, and preserving them.

With comprehensive platform experience, CriticalRiver’s Salesforce Managed Services can help businesses get the most significant ROI from their Salesforce investments. Our Managed Services help our customers not only manage their Salesforce platform but maximize it to adjust faster and constantly seize the business value.

CriticalRiver has a demonstrated track record in Salesforce managed services. We offer managed services for Experience Cloud, Sales/Marketing Cloud, Integration, Pardot, Lightning, CPQ and Commerce Cloud

Sales/Service Cloud

Salesforce Service Cloud is a help desk software that helps automate service procedures, optimize workflows, and find suitable topics and specialists for support. CriticalRiver, with its proven expertise, enables businesses to maintain one-to-one marketing relationships with every client to get a 360-degree view through a single platform. It allows sales agents to personalize customer service, provide innovative and quicker service, and close deals faster.

Sales Cloud assists sales reps and managers in automating the sales process. It is different because it provides both the account information and information assembled from various social media platforms to give all the customer data in one place. CriticalRiver enables more reliable insights, smart alerts about leads, and real-time reporting of overall business health. 

CriticalRiver provides Salesforce Sales and Service Cloud, which includes comprehensive end-to-end features like account, contact, lead, and opportunity management, as well as customized sales processes, sales orders, forecasting, and campaign management. You can improve the operational efficiency of your sales and services, reduce costs and risks, and get a better return on investment (ROI) by automating the whole process.

Experience Cloud

Formerly known as Community Cloud, Salesforce Experience Cloud helps organizations create relevant CRM-powered digital experiences. It empowers businesses to produce content in one place and deliver it anywhere. At CriticalRiver, clients gain a competitive advantage because we have united every expertise to data and married everything together across a seamless customer journey.

Salesforce Experience Cloud is a Digital Experience Platform (DXP) is a unified digital platform that connects customers, partners, and employees with each other. The key features of Salesforce Experience Cloud are Business Integration, Personalization, Customize digital experience, Community management, dashboards, and reports.

Seeking new ways to relate with your community? Engage with your clients and create an online experience like no other? Contact our Experience Cloud specialists. With a devoted Experience Cloud team, we’re here to help change your experience with Salesforce.

Marketing/Pardot Cloud

Pardot is a marketing automation platform that benefits B2B marketers to use campaigns, automate marketing methods, and strengthen their sales and marketing departments. CriticalRiver’s proven track record with Pardot helps companies keep tabs on relevant prospect and client data by tracking communications through the customer lifecycle.

Marketing Cloud is an entirely separate platform. Its Salesforce’s digital platform covers email, social media, mobile marketing, and marketing automation tools. CriticalRiver enables a fuller CRM experience with more robust links to Accounts, Contacts, and Leads.

Some other key features of Pardot Marketing Automation Platform are Streamlined lead management, Smart lead generation, Sales alignment, ROI reporting and Artificial Intelligence to power and transform marketing sales efforts.

CriticalRiver has deep domain expertise in deploying Pardot Marketing Automation Platform for multiple enterprise level semiconductor and other industries.

Tableau CRM

Salesforce Tableau CRM is an analytics tool with robust data management, data visualization, and predictive analytics abilities. Developed on top of Salesforce, it allows end-users to take the step from within their work environment. It can blend with outside data sources, making it your one-stop-shop for all the data your team requires to make decisions. 

With CriticalRiver, achieve an AI-powered solution like Salesforce Tableau CRM with increasing customer lists and enhanced expectations. Our demonstrated skill in this domain helps you recognize the right moments to engage with customers and how organizing your data can be a game-changer for your business.

CriticalRiver helps its customers with Salesforce CRM implementation to draw deep insights from data to make informed decisions.

Integration

For the most effective operation of business workflows, all software must interact and share their data. When operating critical functions in an organization with the help of different software systems, integrating Salesforce plays a vital role. It guarantees a more consistent data flow between departments and automated data synchronization, and single access for users.

At CriticalRiver, we help companies integrate different technology services effortlessly with all the 3rd Party Software solutions. We offer custom choices that bring the vital elements of your business together. Deliver centralized business flow with our expert Salesforce integration services.

CriticalRiver’s deep domain expertise in Integration spans across technologies such as Mulesoft, Dell Boomi, Workato, Oracle SOA Suite, Oracle Integration Cloud, Informatica Cloud, DBAMP.

Lightning

Salesforce Lightning has all the hallmarks you require to improve your sales processes and build the best CRM process. At CriticalRiver, we can help you unlock that potential for your company with our expertise in this premier service. Our team can employ Lightning to build a modernized, completely customized Salesforce CRM with the right Apps for your demands.

You can on-board to a Modern-day UX, with more agile Application Builds, a productive feature set, and Operationally effective Process Automations with CriticalRiver. Our team of accredited Salesforce Lightning experts has supported several clients cost-effectively migrating to the Lightning interface in a brief timeframe.

CriticalRiver helps with implementation and migration from classic to Lightning platform with complete customizations providing a rich, Lightning component framework, modern interface, dashboards, user-friendly reporting features.

Governance and Compliance

Governance and compliance are essential to every company, especially when working in the Cloud. It is one of the more compelling reasons consumers choose the Salesforce platform for managing their cloud-based applications. CriticalRiver intrinsically implements the Salesforce governance and compliance, certifications, and confidence that you have come to anticipate from the Salesforce platform.

CriticalRiver ensures that the uprightness of your Salesforce compliance requirements remains sound. We handle development methods from claims planning to deployment into production. Transform the whole change management process, assuring that your governance and Salesforce compliance demands are met.

Salesforce IT controls, compliance, data assessment security is extremely important and critical in securing, protecting, managing applications. We help with internal audits, data security assessments.

Field Service Lightning

Field Service Lightning allows companies to consolidate customers, agents, and employees with one powerful service platform that offers a smooth customer experience with field service. It produces a modernized service experience with a sensible and productive workforce.

CriticalRiver has years of experience with experts working on the Field Service Lightning implementations for its customers to assist them in accomplishing a better workforce effectively and with more productivity. Transform the associated customer experience and optimize operations across the whole service chain on a single platform with the CriticalRiver edge.

Configure Price Quote

CPQ natively seizes all quotes’ relevant aspects and transforms those into available, constantly updated valuable data. Real-time intelligence indicates that spreadsheets fade and get compensated with reliable answers to basic questions. CriticalRiver’s Salesforce CPQ Services are incredibly personalized and customized to fit the demands of your clients.

We have facilitated many leading high-tech corporations to scale their business operations and deliver sales excellence. Our CPQ specialists are open to help your company optimally build and price deals, share constant quotes, expedite renewals, and improve customer relationships. 

Commerce Cloud

Salesforce commerce cloud services enable e-commerce companies to develop exceptional features and optimize the customer experience. It formulates a technical roadmap to help your company stay ahead in the race and dramatically improve its eCommerce features. At CriticalRiver, we are helping businesses with the Salesforce Commerce Cloud Services to assist them in excelling in their business functionality and sustaining the pace of the operations.

We help you achieve the pinnacle of your Salesforce Commerce Cloud. We assess your project to evaluate the number of crucial objects, structural variations, and the customization scale needed to know the Commerce Cloud implementation effort. We have the expertise to provide globally scalable commerce solutions that captivate consumers and unlock new revenue streams.

CriticalRiver offers end-to-end Salesforce Commerce Cloud with all features such as order management, content management, robust dashboards, analytics for B2B and B2C businesses

Health Check

Salesforce Health Checks are built to examine your prevailing setup and find support, which can be considered as part of a recommended follow-up workshop and executed in-house or with a Salesforce Partner’s help. It enables you to guarantee that Salesforce is operating optimally, find use cases for new features, and evaluate the current technical implementation and rules. 

At CriticalRiver, we will dive deep into your company and then into your Salesforce to ensure that you are maximizing your operations. It isn’t always about the technical setup but how your industry is expected to use Salesforce. 

We help our customers with complete, comprehensive audit of all applications, and maintenance to ensure optimum performance levels for uninterrupted business continuity.

Managed Services

Salesforce Managed Services is a continuous assistance and maintenance solution to keep your Salesforce CRM in sync with your organization’s growing demands. It’s like having a committed Salesforce team, just a call away but at nominal costs and without the pains of hiring, maintaining, and preserving them.

With comprehensive platform experience, CriticalRiver’s Salesforce Managed Services can help businesses get the most significant ROI from their Salesforce investments. Our Managed Services help our customers not only manage their Salesforce platform but maximize it to adjust faster and constantly seize the business value.

CriticalRiver has a demonstrated track record in Salesforce managed services. We offer managed services for Experience Cloud, Sales/Marketing Cloud, Integration, Pardot, Lightning, CPQ and Commerce Cloud

Impact from Salesforce Implementation

15%

Increase in lead
generation

25%

Increase in email
engagement

20%

Increase in website
traffic

35%

Improvement in the
lead quality

50%

reduction in manual intervention
of lead nature

45%

Increase in re-engaging
dormant leads

30%

Reduction in decision-
making time

45%

Increase in prospect
engagement

3000+

Orders automated and
integrated with Oracle

200+

MyCases integration after the release
automation decreased the time lap

50%

Increase in
conversion rates

51%

Improvement in lead
generation

360

Degree view of the
customers

10,000+

Man-hours reduced
annually

80%

Increase in trend
prediction

Our Valued Salesforce Customers Include

Why CriticalRiver

As a world-class Salesforce implementation partner, our team of entrepreneurs, growth business operators, and certified Salesforce
experts empower enterprises with a customized CRM and transform and adapt to dynamic customer needs.

100+

Salesforce-powered digital
transformation engagements
Dedicated
Salesforce CoE

100%

Referenceable Salesforce
customer base

120+

Certified resources
on board
Cross-industry
expertise
CriticalRiver’s expertise can help you calculate and maximize your Salesforce investment by transforming the business and adapting to its changing needs.

Testimonials for Salesforce Implementation Services

  • “In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, dedicated staff that you enjoy working with.”

    Dinakar Makam , Director, Salesforce Engineering,
    Guidewire Software

  • We call our relationship a partnership, and CriticalRiver has really embodied the meaning of that word. There is always a seeking for a win-win and for the best outcomes for all parties involved.
    Beyond that important aspect of our relationship, CriticalRiver has consistently delivered projects (on time and per budget) and the customers are delighted with CriticalRiver’s work and their results.
    This is not something I can say across the board for every partner, but CriticalRiver has never let me down. CriticalRiver has never let my valued customers down. From SME’s and technical architects to the people who run the business, you guys are an asset to my customers

    Salesforce Account Executive

  • Letswork is engaged with CriticalRiver for providing mobility application development, and managed services. CriticalRiver empowered us to streamline Processes and Reduce Costs for Improved Efficiency and Increased Productivity. They have expertise in many areas. The collaboration has been very successful, and we hope to continue this partnership with CriticalRiver.”

    Omar AlMheiri , Co-founder, Letswork

  • We’re pleased with the Salesforce Community Cloud Phase I implementation and already in talks with CriticalRiver for the Phase II implementation in data management, document tracking system, and other areas of automation.

    Iyob Araia , Vice President of Information
    and Media Technology, LA Films

  • We want to thank the CriticalRiver delivery team for the fantastic work they have been doing on all Salesforce projects at Five9. They have become an essential part of our delivery model. They have become an important part of Five9’s automation processes, especially for sales and billing teams. CriticalRiver has become an extension of our team and has been key to accelerating our delivery capabilities on critical projects efficiently.

    TJ , Salesforce Dev Team Lead,
    Five9

  • “CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”

    Chandresh Chhatpar , CTO, UWorld

  • “CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”

    Bill Vanderwall , VP - Business Apps, Malwarebytes

Success Stories

Insights

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Five Ways of Dealing with Change Fatigue in Digital Transformation

Business Friction Modernization: CEOs Technology prerogative for tomorrow!

Let’s Start Something New

    You can also email us directly at contact@criticalriver.com