Boosting Productivity Impact

The company reached out to CriticalRiver, and after a rigorous assessment and requirements gathering phase, our BA team created stories on JIRA with vital technical details and approach. As part of the solution, admins provided live support to sales teams and other customer-facing staff members while undertaking data upload activities, monitoring system behavior closely, and providing hotfixes if needed. The development team implemented integration, customized CPQ and other features, and scrutinized the organizational performance to optimize existing processes and develop the new features with best practices.

CriticalRiver deployed development, testing, and marketing consultants to meet all requirements. We also leveraged JIRA to build test cases using TestRail-Test Management Tool in Agile-Scrum Methodology. Our QA team analyzed the requirements and built test cases to deliver a bug-free solution. We handled the complete E2E testing, including functional, GUI, regression, and sanity testing during production deployments. We facilitated the marketing team to conduct A/B testing and execute email marketing campaigns using the Salesforce marketing cloud platform. We also developed notification boxes, online forms, and electronic signatures to reduce email back and forth, automated post application processes in Community Cloud, and generate analytics reports for informed decisions.