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Five Ways to Improve or Re-Invent Service Delivery in Your Organization

In the ever-evolving landscape of today's business world, providing top-notch service delivery has become a crucial aspect for organizations across the globe. With the advent of advanced technology and the need for swift responses, businesses must strive to offer efficient and...

Digital Transformation Trends in Utilities: How It Is Shaping the Next Growth Phase

The utility industry is undergoing massive, unprecedented disruption across the value chain. This shift is driven primarily by the widescale adoption of digital technologies, evolving customer expectations, heightened competition, and dynamic market conditions. As more and more...

Decoding Composable Commerce: Why it is gaining adoption as the preferred eCommerce approach and how it accelerates best-in-breed?

At the start of online commerce last century, software vendors offered a traditional simplistic, one-size-fits-all monolithic solution that strived for a complete set of base commerce functionality in a single platform. In the early days of ATG and Blue Martini, eCommerce...

Dealing with Shortage of AI Talent In Banking

Banks have continually invested in new technologies to improve their operational efficiencies and customer experiences. Cash withdrawals from cashier windows in branches gave away to ATMs. And paper-based passbook printing took a backseat when access to digital statements by...

Reboot to Rise: Optimizing Operations is Vital for SPAC Success

Special Purpose Acquisition Companies (SPACs) are proving to be a massively attractive option for organizations looking to go public. From a faster, more streamlined process for going public to the lower uncertainty and volatility of a traditional IPO, SPACs empower companies...

All, Cloud, Salesforce

By Venkata Ramana

Multi-Cloud Management

Venkata Ramana holds a B.E and M.Sc. from BITS Pilani and MBA from Nanyang Technological University, Singapore. Venkat comes with over 15 years of...

All, Digital Transformation, Salesforce

By CriticalRiver

Year 2020 – Technology Trends, COVID-19

Venkata Ramana holds a B.E and M.Sc. from BITS Pilani and MBA from Nanyang Technological University, Singapore. Venkat comes with over 15 years of...

All, Salesforce

By CriticalRiver

Dreamforce, 2019, Cherished Moments

The annual Dreamforce event held from Nov. 19-22, 2019, at Moscone Center, San Francisco was an eventful, exciting experience and hugely successful...

All, Oracle

By CriticalRiver

AI Powered HR

Simplify complex HR processes Improve talent success Enhance the employee experience It’s that simple. There was to be a meaningful alignment...

All, Cloud

By CriticalRiver


“The interesting thing about cloud computing is that we’ve redefined cloud computing to include everything that we already do. I can’t think of...

All, Salesforce

By CriticalRiver

Einstein Analytics

Einstein Analytics at a glance is simply Artificial Intelligence (AI) powered Analytics ideally for CRM (considering Salesforce has developed this,...

All, Oracle

By CriticalRiver

Analytics in HCM

It’s a new era of transparency. There are many companies that provide benchmarking tools to help you find your worth (a phrase Glassdoor coined)...

All, Managed Services

By CriticalRiver

Supply Chain Managed

We have discussed this before. There are enough examples of Supply Chain Disasters in this world to convince us about the importance of supply chain...

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