Select Page

Digital Experience

The Metaverse technology: And how it will revolutionize the workplace!

The metaverse enigma has taken the business world by storm. The possibilities of what can be achieved through this new "digital world" have left many enthralled and confused. There is an intensifying discussion on how metaverse technology will revolutionize our work and...

Are you Digitally Transforming While Being Agile?

Digital transformation enables progressive changes in business models and practices to thrive in the modern, hyper-dynamic business landscape. Such changes can also be challenging to manage because they require business leaders to seamlessly drive their processes in line with...

Enabling Digital Sales Transformation with a Five-Pronged Approach

Digital Transformation. No longer a fad or a nice to have, but a business imperative. Global organizations invest heavily to revamp customer experience through intuitive websites and mobile apps, cloud migration, marketing automation, digital interactions, and more. They are...

Five Ways of Dealing with Change Fatigue

Digital transformation ushers sweeping changes across the organization that guarantee success and profits. The promise comes with an assured improvement in workflows, customer experience, and growth prospects. Often, enterprises are tempted to go all-in with a significant...

Business Friction Modernization

The past couple of years has seen the world grappling with the pandemic and doing everything it could to build the next normal. 2022 has come, and we are eager to witness hybrid workplaces, technological breakthroughs, and connected experiences that create history. During these...

Digital Experience

Digital Experience
Healthcare

Enhancing Customer Experiences in the Post- Covid-19 Era

Social-distancing and contactless everything is the need of the hour; the coronavirus pandemic has brought new necessities for a new normal. During the pandemic and in a post-pandemic world, customers are looking for a safe way to carry out their customer journeys....

Digital Experience

How Customer Experience is Navigating the post-COVID-19 Era

Introduction A customer experience transformation is taking place. It is radical, it is far-reaching, and customers are pressing it. The digital age has changed the way consumers shop and share their experiences. Today, buyers are running the buying process utilizing...

Digital Experience

How Customer Experience will look like in 2022!

They are in the books, the new normal or a brand-new beginning, regardless of how you think about the last twelve months—it’s done. It’s already time to start speculating about 2022 and how you purpose to unite an urgency for customer experience into everything you...

Digital Experience

Omnichannel Customer Experience: Redefining Digital Experience

Customer expectations evolve quickly, and companies need to adjust through digital transformation to know the consumers and their journey. CX is now becoming the fundamental differentiating factor in the customers' decision-making procedure. The experiences customers...

Digital Experience

How Technology is Driving the Virtual Learning Revolution?

From the fast increase in massive open online courses (MOOC), to the extensive use of mobile devices that help in blended learning models, technology has come a long way. It drives new challenges and new opportunities for educational institutions of all sorts, from...

Digital Experience

CX – The Challenges, Trends & Innovations

One size fit all is just a fad these days as far as customer experience is concerned. Customers demand brands to be present in the channels they sit.  They demand instant replies to their inquiries. They expect brands to know and recognize their early behaviors and to...

Digital Experience

Customer Experience and Customer Retention

Do you remember this quote, “Nobody goes there anymore, it’s too crowded”? It’s been over 60 years, but the quote still sends a chill down business owner’s spine when they hear it. Today’s consumer-centric market has forced businesses to put customer experience under...

Let's Start Something New

    To know more about our services/offerings, write to us at contact@criticalriver.com