Social-distancing and contactless everything is the need of the hour; the coronavirus pandemic has brought new necessities for a new normal. During the pandemic and in a post-pandemic world, customers are looking for a safe way to carry out their customer journeys....

The Premise Organizations that have already spent in digital transformation have found it more comfortable to cope with global lockdowns that have pushed entire workforces into telecommuting. These businesses have shown agility through their digital maturity. It has...

Today, companies across trades are in a continuous state of flux. As organizations try to fight these challenges amid developing technology trends and changing market circumstances, the key to success lies in expediting time to market in combination with time to...

As you progress on your digital transformation journey, you may want to choose a "cloud-first" strategy that considers cloud solutions before any other applications. In a digital game, a lot relies on IT. Having a robust, safe, and reliable platform to develop...

Salesforce has several features and purposes that it’s almost improbable to keep track of them all. Even the best admin is always watching for valuable clues and SFDC skills when traveling the expansive world of Salesforce. We’ve packed a list of our popular...

If your enterprise is developing, then it is time for you to think about modernizing your software. As a large multinational, you will require something that will manage your expanding consumer base. When people use the word enterprise CRM, they usually point to a...

The utility industry faces transformative demands from almost every angle. Consumer demands continue to increase as available technology drives new trends and makes data more accessible. Maintenance efforts and evolving markets around the world continue to shape...

Diversification of organizational ecosystems in today's challenging times is the norm. Still, it can be testing to organize vast amounts of data. We at CriticalRiver know your business functions on multiple platforms, each with its own applications operating...

Introduction A customer experience transformation is taking place. It is radical, it is far-reaching, and customers are pressing it. The digital age has changed the way consumers shop and share their experiences. Today, buyers are running the buying process utilizing...