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The AI Shift in Enterprise Digital Transformation

As businesses integrate AI into their digitalization roadmaps, transformation matures from incremental upgrades to systematic change. Enterprises are rethinking how they can align technologies, talent, and strategies to automate repetitive work, learn from data, and personalize...
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Powering Scalable CX Through Enterprise Tech Services

In the modern business landscape, brand loyalty depends not just on what a business delivers, but also on how it provides that offering. As expectations get shaped by instant gratification and seamless digital interactions, Customer Experience (CX) is built by everything an...
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Enterprise Digital Transformation: The 2025 Competitive Edge

Advances in the digital playing field are at a new level in 2025 and will only get more dynamic. Today, small and medium enterprises (SMEs) can access the infrastructure, tools, and actionable insights once reserved for industry giants. Smoothly performing hardware,...
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Cloud-First Acceleration Through Digital Transformation

Every enterprise today understands the need for digital transformation (DX). That said, they also realise that reaching new milestones in this journey is not easy. Many initiatives start enthusiastically, only to slow down as siloed data, legacy systems, or rigid infrastructure...
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Five ROI Metrics for Enterprise Tech Services: The CriticalRiver Approach

In times when every dollar spent on technology (and other functions, too) must lead to measurable value, enterprises are under pressure to justify investments with tangible outcomes. According to Gartner, the global enterprise tech spending across industries is estimated to...
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All, Oracle

By CriticalRiver

Analytics in HCM

It’s a new era of transparency. There are many companies that provide benchmarking tools to help you find your worth (a phrase Glassdoor coined)...

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All, Managed Services

By CriticalRiver

Supply Chain Managed

We have discussed this before. There are enough examples of Supply Chain Disasters in this world to convince us about the importance of supply chain...

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All, Digital Transformation

By CriticalRiver

Cost of Complexity and ERP

Enterprise resource planning (ERP) is business process management software that allows an organization to use a system of integrated applications to...

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All, Salesforce

By CriticalRiver

In Focus: Lightning

We feel it in our bones that this is year of Lightning, not that last year was any worse for this game changer. But the fact remains that Salesforce...

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All, Salesforce

By CriticalRiver

Salesforce Tech Update

While Salesforce Lightning is an entire component framework and platform for developing enterprise applications, most of the other component...

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All, Salesforce

By CriticalRiver

Advantage Einstein

We cannot stress this fact enough, Data is the king now. Sure, customers are kings as well, but to give the customers a perfect experience, you need...

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All, Utilities

By CriticalRiver

Innovation In Utilities Industry

Customers have gotten sophisticated – technologically speaking and want.. nay.. DEMAND that their utility provider catches up. “Everything is on...

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