Select Page

Powering Rapid Digital Transformation
Through Intelligent Integration Solutions

CriticalRiver + Workato

Powering Rapid Digital Transformation Through Intelligent Integration Solutions

Certified Partner

170+

Global Customers

500K+

Hours of Digital Transformation Project Implementation

1000+

Technology Professionals

Multiple Accelerators

Services Offered by Workato’s COE (Center of Excellence)

  • Proof of Concepts (POCs)
  • Envisioning and Planning
  • Integration Architecture and Design
  • Technology Assistance
  • Implementation Services
  • Governance and Maintenance
  • Best Practices
  • Competency Building

Developed custom client solutions across diverse landscapes, including:

  • Implementation of B2B integrations
  • Process automation
  • Application data integration
  • On-premises to cloud, Cloud-to-cloud application integration
  • Legacy system integration
  • Big data/datawarehouse integration
  • Integrating with enterprise applications (such as Oracle EBS, CRM…)

Additionally, CriticalRiver has trained and certified 30+ employees in Workato and enrolled 80+ in the Workato Competency Program, demonstrating a commitment to staying up-to-date with the latest technology and providing exceptional service to clients.

Our Solutions

Tech Stack Optimization - Software License Spend Optimization App

A new Accelerator built for software license (app) spend optimization. This new accelerator will automate:

  • 38% wasted spend on unused software licenses
  • Customizable definition of low/no usage users
  • Extensible to any platform with API access to usage data; uses .CSV files when not available
  • Automates messaging and confirmation to users via Email, Slack, and MS Teams
  • Deprovisions from the source app of identity management tool where API’s are available
  • Alerts users to manually remove or reate a ticket where deprovision APIs are not available
HR Automation for Streamlined Operations and Enhanced Employee Experience

Our pre-built HR accelerator solution offers automation across the recruitment, HR, ERP, timesheet, and payroll systems, reducing implementation time and improving flexibility, scalability, and customization to meet changing business needs.

  • Automates employee onboarding and access provisioning
  • Synchronizes data with other systems for a single source of truth
  • Automates off-boarding and access deprovisioning
  • Configurable notifications for HR stakeholder teams

Why Workato + CR

We offer various integration solutions, including SaaS, Cloud, and on-premise

Our team of work-at-home developers, architects, and solution engineers are highly qualified and accredited

We ensure faster implementations, seamless rollouts, and de-risked upgrades

Our engagement models include project-based, fixed-cost, and time-and-material options, ensuring maximized collaboration benefits in cost, capacity, and speed

We are backed by a dedicated Center of Excellence with forward-looking capabilities to spark integration innovation at pace

Delivering Seamless Integration and Automated Solutions

Real-world examples of how CriticalRiver successfully implements seamless integration services and enables end-to-end process automation across your applications, data, and teams.

CriticalRiver helps a large cloud contact company with seamless integration, customization, and configuration that streamlines the ticket sync with client ITSM systems.

Key benefits include:

  • Improvement in faster turnaround times for ticket closures
  • 360-degree view of support cases for all stakeholders
  • Increased visibility of tickets/service requests between customers and their clients
  • Real-time sync of the ticket status without any manual intervention.