Trusted By Clients
The Brands You Trust, Trust Us for Results
Service Overview
Service Overview & Detailed Service Features
Disconnected systems lead to duplicate work, outdated reports, and missed opportunities. CriticalRiver helps businesses integrate Salesforce with the tools they already use—ERP, finance, HR, data warehouses, and industry-specific platforms.
Each connection is designed for clarity and resilience. Whether you’re using MuleSoft, Boomi, or direct APIs, we deliver clean data flows, streamlined operations, and full visibility across teams.
System-to-Salesforce Integrations
We integrate Salesforce with ERPs like SAP, Oracle, NetSuite, and Workday—ensuring critical business data moves accurately and in real time. This allows teams to work with the same records across functions without needing to reconcile or duplicate entries.
MuleSoft, Boomi, and API Integration Services
We use leading iPaaS tools or custom APIs based on your architecture. Every connection is built for scale and built to last. Our approach reduces reliance on point-to-point scripts and creates reusable integration logic that supports future growth.
Data Cleansing and Validation
Before syncing with Salesforce, we run validations to correct errors, remove duplicates, and standardize field formats. This ensures clean, consistent data across your ecosystem, improving the accuracy of forecasts, reports, and workflows.
Data Migration Services
We manage large-scale data migrations from legacy systems or other CRMs. Each phase—planning, mapping, validation, and post-migration testing—is carefully managed to protect data quality and business continuity.
Integration Monitoring & Support
Our team builds real-time dashboards to track data syncs, performance metrics, and potential failures. You’ll know when something goes wrong—and where. With proactive monitoring in place, errors are resolved before they impact users.
Governance and Lifecycle Controls
We implement rules around access, auditability, and change tracking—ensuring long-term stability and control. Every integration has a defined owner, versioning, and rollback option to keep your system manageable.
Cross-Platform Workflow Enablement
We design end-to-end workflows across Salesforce and third-party platforms. From quote creation to order fulfillment or case logging to billing, Salesforce acts as a hub—not an island.
Process/Methodology
From Strategy to Evolution—Every Step Mapped
Step 01
Strategy
We start with discovery: Which systems need to connect? What data is critical? What’s slowing you down?
- Discovery and Business Mapping
- Current State Architecture Review
- Data Quality and Flow Analysis
- API Readiness Assessment
Step 02
Implementation
We configure, test, and deploy integrations that fit your business—not the other way around.
- Connector Deployment
- API and Middleware Configuration
- Data Mapping and Validation
- Integration Testing and QA
Step 03
Evolve
Once live, we stay engaged—refining logic, adding systems, and responding to change.
- Monitoring Dashboards
- Release Management and Scaling
- Change Control and Governance
- Roadmap Revisions
Industries We Serve
Industry Expertise
Industry expertise that cuts through complexity—delivering clarity, strategy, and impact at every turn.
Hi-tech
Energy & Water
Banking/Finance
Healthcare
Manufacturing
Non-profit
FAQ’s
Frequently Asked Questions (FAQs)
1. What systems can you integrate with Salesforce?
SAP, Oracle, NetSuite, Workday, Snowflake, AWS, custom databases, and most major enterprise platforms.
2. How do you manage data quality during integration?
We validate, cleanse, and standardize all incoming data before it hits Salesforce. No sync goes live without a data quality check.
3. Do I need MuleSoft or Boomi for integration?
Not always. We recommend tools based on your current stack and growth plans. Sometimes, a direct API is the smarter path.
4. Can you migrate data from other CRMs?
Yes. We’ve moved data from Dynamics, Zoho, HubSpot, and legacy in-house tools. Each migration includes test runs and final validation.
5. How long does it take to integrate a system with Salesforce?
It varies. Simple integrations may take a few weeks. Complex, multi-system projects can take several months. We provide clear timelines before any work begins.
6. Can you integrate on-premise systems?
Yes. We configure secure connections and authentication protocols to ensure safe data exchange between Salesforce and on-prem platforms.
7. How do you handle integration failures?
We build alert systems and fallback mechanisms into every deployment. You’ll know when something breaks, and how to fix it—fast.
8. What if our internal data is a mess?
We’ve seen worse. That’s why we bring data validation, cleanup, and mapping into the project from day one.
9. Do you provide ongoing support?
Yes. We offer managed services to maintain integrations, update APIs, monitor health, and add new systems over time.
10. What makes CriticalRiver different?
We don’t push tools. We solve problems. Our team works with your stack, your timelines, and your people.
Tell us how we can help you
Have questions or ready to start your digital transformation journey? Our experts are here to help you every step of the way. Get in touch with us today and let’s build the future together!