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Solve Complex, Real World Challenges
Using Oracle Utilities with CriticalRiver

The utility business is witnessing rapid change around the world. The industry is facing unprecedented challenges with rising consumer demand for affordable and environmentally sustainable electricity and increased pressure on the existing infrastructure. Utility players are learning that traditional ways of building and operating networks are no longer viable options.

But we have you covered.

Six Key Impact Areas that can Drive Value to your Business

Enhance customer experience and address their needs

We help customers integrate Oracle Utilities customer care, invoicing, and smart metering to provide a service that is impactful and efficient and ensures elevated user experience and trust. Develop a unified perspective of meter and device data, simplify the implementation of intricate rating plans, and make user-friendly, on-demand assistance available via digital channels.



Eliminate back-office inefficiencies

Improve collaboration between your front- and back-office teams without worrying about data loss or entry duplication. Take full advantage of pre-integrations with popular programs such as Microsoft Office 365, Microsoft Teams, Slack, Video Conference technology, and more.

Reduce costs and maximize asset reliability

Predict issues before they happen, increase asset reliability, enhance maintenance efficiency, and cut costs for all the assets to improve utility customer service. Work and Asset Management provides cloud or on-premises implementation options, supports the entire asset lifecycle, and expedites work with user-friendly visualizations.



Transform business data into intelligence

Take control of your data with powerful yet user-friendly analytics tools created especially for utilities. Clear data visualization across systems can help you find novel insights. You have access to the power of data science, AI, and machine learning (ML). Oracle Utilities analytics solutions, powered by Oracle’s in-memory database, enables real-time analytics for mission-critical activities such as outage management and business intelligence.

Access new technology quickly and seamlessly to serve customers' unique needs

Provide consistent customer assistance in the channels that your utility customers prefer. CriticalRiver, in partnership with Oracle’s Utility solution, can help you boost customer satisfaction by providing faster contact center resolutions, easy account management tools, and proactive service communications.



Stepping into the future with CriticalRiver's Oracle solutions

A large-scale digital revolution is unfolding across the utility business—from electricity and gas to water and waste. Utilities need to find creative ways to save energy in their own operations while also ensuring a safe and secure infrastructure for the environment now, and in the future. CriticalRiver offers Oracle Utility solutions, whether you require a single application or a suite of integrated apps. We help you fulfill tomorrow’s consumers’ needs while addressing the concerns of the environment, stakeholders, workers, communities, and governments as they evolve.

Why CriticalRiver?




of Our Customers
Fortune 500 Companies


Global Brands
Customers Bas


Digital Transformation

Increase in speed-to-market by
80% and TCO reduced by 30%

Team has more than 100 years of combined
digital transformation experience

Advisory, implementation, and
managed services

Connect today!

Biplob Bora

Regional Business Head, MENA
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Biplob is an SME par excellence for the manufacturing, energy, utilities, and financial services industries.Excelled as a management consultant in performance improvement and operational strategy for Fortune 500 companies.

Focused on continuous improvement as a Certified Lean Six Sigma Black Belt professional. Completed 16+ successful transformation projects with incredible outcomes. He is associated with state and central incubation and startup societies as a mentor and advisor.