Discover the insights from Fireside Chat with Five9

Tony Sorensen
VP & Head of IT, Five9

Michael Higgins
Enterprise Application Developer, Five9

Tanaji Deshmukh (TJ)
Salesforce Development Team Lead, Five9

Ajay Pandey
Senior Vice President Services, CriticalRiver

Naveen Jonnala
Senior Delivery Manager, CriticalRiver

Kunal Khandekar
CSM Lead, Workato
How We Solved Five9’s Complex Business Challenges
Increased operational efficiency in Billing and Invoicing Automation
CriticalRiver helps Five9 eliminate manually billing and invoicing, automates processes, reducing costs, increasing operational efficiency and ROI significantly.
Faster turnaround times for ticket closures
CriticalRiver empowers Five9 automate customers’ ticket handling, creating a seamless digital experience for customers significantly improving customer satisfaction.
Our Customers

FIVE9 SPEAKS
ABOUT CRITICALRIVER
Who we are
CriticalRiver is a trusted digital technology consulting company with a demonstrated track record of successful technology implementations in Digital Transformation, Digital Experience Management, Digital Engagement, and Digital Engineering.
What we offer
We implement and offer digital technology services for CRM, ERP, Cloud Applications, Integration, Business Intelligence, Data Analytics, and Software Engineering Solutions by leveraging our skills and capabilities in cutting-edge technologies. We help enterprises simplify, automate, improve, and enhance operations and processes to scale and grow.