Digital Engagement

Our Experience Speaks Volumes


Global Resources


Projects Executed


Referenceable Customers

Why CriticalRiver?

Our digital engagement solutions span across multiple industries helping enterprises create brand awareness, engage, interact, and communicate with existing and prospective customers and maximize digital reach, and conversions.

  • We leverage right-fit digital engagement tools and technologies that are aligned with your enterprise goals and objectives
  • We help you build greater digital engagement solutions that are simple, easy, and seamless
  • Our time-tested digital engagement framework is customized and tailored to suit your present and future requirements
  • The digital engagement solution helps you disseminate quality information across all omni channels
  • We help you build greater collaboration between your employees and customers
  • Our solutions enable you to create, build, and retain customers significantly boosting ROI

Our Offerings

Customer Engagement

Customer engagement at multiple touch points and enhancing their digital experience has become paramount. CriticalRiver builds robust, creative, and compelling applications, E-commerce platforms with compelling, intuitive user experience and user interface that will effectively increase customer digital engagements leading to more conversions

Employees Engagement

A highly interactive, collaborative internal employees engagement is crucial to improve, enhance efficiency. We help our customers with automation of processes leverages Salesforce and Oracle digital solutions. Digitalization process will enable your employees improve operational efficiency for improved productivity.

Marcom Engagement

Marketing and Communication is essential to increase the visibility of your company and to collaborate with the sales team to effectively disseminate quality information and build a brand identity. CriticalRiver enables enterprise with Salesforce Pardot Marketing Automation platform to increase sales funnel for more leads and conversions.

Brand Engagement

We help small, medium, and large enterprises with brand visibility, awareness and identity with a strategic paid and organic marketing campaigns that will enhance, improve brand visibility, and disseminate quality information driving growth. We offer end-to-end brand engagement services that will be engaging, persuasive ensuring you connect with your prospective customers.

Omni-Channel Engagement

It is extremely important to engage with external stakeholders and prospective customers to engage on multiple channels to increase visibility and brand identity. Our strategic Omni-Channel engagement model is formulated to help our customers with connect with customers at multiple touchpoints aligned with your strategic goals and business objectives.

Social Media Engagement

In a touchless, contactless world social media engagement usage has increased by leaps and bounds. A very well devised strategic social media plans and its execution has not been more important than today. CriticalRiver social media experts are adept at building a robust social media marketing plans and executing it to drive more leads and conversions.

Success Stories

Discover How We Helped Our Customers With Digital Engagement Solutions

Industry: Travel-services

CriticalRiver helps a large passport and visa processing company increase efficiency, user adoption with greater ROI by retiring legacy platform and implementing Salesforce Service Cloud Lightning

Industry: Gaming & Entertainment 

CriticalRiver Implemented Salesforce Community Cloud, to enable employee communities for a large Gaming & Entertainment Company that Enhanced Productivity, Loyalty, Enriched Digital Engagement, Helping them Retain Best Talent and Beat Attrition


White Paper
Multi-Cloud Management – The future of Cloud


Thought Leadership
Digital Transformation – 2021 and Beyond



CriticalRiver implemented Pardot in 6 weeks, which usually takes months to complete. This really demonstrates CriticalRiver's commitment to customers. I definitely would recommend CriticalRiver to any company that's implementing Marketing Cloud.

Ann Minooka

VP, Global Marketing and Communications, Cypress Semiconductor Corporation

CriticalRiver has been able to navigate the challenges and help us in these turbulent times. We’ve been able to successfully merge firms. The collaboration has been very successful, and we hope to continue this partnership with CriticalRiver.

Chandresh Chhatpar

Chief Technology Officer, UWorld

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