Utilities are increasingly operating blind at the grid edge, and the noise is getting louder. The modern distribution grid has evolved past the “one-way street” model of predictable loads and slow changes. Today, EVs, rooftop solar, and flexible demand programs have turned the edge into a living environment.

Voltage and load now swing so quickly that the impacts hit customers before the utility even sees the data. We are talking about flickering lights, nuisance trips, and inconsistent power quality. The uncomfortable truth is that traditional planning and static controls simply cannot keep up with a grid that behaves differently from one hour to the next.

Most utilities are not short on systems; they are short on visibility, speed, and coordination.

Limited Visibility

SCADA is great, but it was not built for meter-level truth. Too many feeders still rely on sparse telemetry, meaning operational insights often arrive late.

Reactive Rhythms

We still live in a “call and response” world. A customer calls, a ticket opens, and a crew rolls. In a volatile grid, that is too slow and far too expensive.

The Integration Gap

DERMS, ADMS, and AMI often live in separate worlds. Even when each system works perfectly on its own, the grid loses because the decisions are not coordinated.

At CriticalRiver, we help utilities bridge these gaps. By integrating AMI, SCADA, and DERMS into secure, automated pipelines, we turn billing data into operational intelligence.

The case for real-time optimization is no longer academic. It is a matter of grid resilience. NERC’s 2025 State of Reliability Technical Assessment highlights how extreme weather is punishing infrastructure, making situational awareness a literal “make or break” for customer restoration.

Simultaneously, the DOE’s 2025 DER Interconnection Roadmap makes it clear that the edge is getting busier. If we do not evolve how we manage these distributed assets now, the interconnection backlog and operational strain will only worsen.

It is not a single box you buy. It is a capability built on three pillars:

Continuous State Awareness

Merging SCADA high-frequency telemetry with AMI geographic breadth to see the whole picture.

Shortening the Decision Loop

Many high-value decisions happen in minutes, not seconds. The goal is detecting a voltage drift or an overloaded transformer before it fails.

Automated Execution

An alert is useless if it does not trigger an action. The system must talk to the OMS for outages, the ADMS for switching, and the customer for transparency.

As NREL’s research into next-generation control architectures suggests, the future is about coordinated, scalable approaches that can handle thousands of moving parts at once.

Too often, DERMS is treated like a bolt-on accessory. In a high-functioning grid, DERMS is part of the core nervous system:

• AMI tells you what the customer is experiencing.
• ADMS tells you what the network can handle.
• DERMS gives you the “knob” to adjust behavior, coordinating EVs and batteries to solve constraints in real time.

Customers do not care about your architecture. They care about outcomes. When you connect grid operations to customer-facing systems, everything changes. Instead of a customer telling you the power is out, you are telling them you have already re-routed power and a crew is ten minutes away. This proactive approach turns a technical failure into a customer service win.

You do not have to boil the ocean. Most utilities find success by starting with high-value loops:

• VVO (Voltage/VAR Optimization): Use AMI data to stop voltage drift before it damages equipment.
• Accelerated Restoration: Use AMI signals to verify outages instantly, cutting out the scout phase for crews.
• Constraint Management: Use DERMS to throttle peak stress and defer expensive infrastructure upgrades.

The Bottom Line: The grid is no longer predictable, and it is not going back. Real-time optimization is how utilities move from playing catch-up to operating with confidence.