Five9’s Digital Journey
with CriticalRiver

CriticalRiver team played a key role in the implementation of Salesforce at Hetero for the API business. We appreciate their understanding of our complex business model and our expectations from Salesforce. The CR team has delivered a perfectly tailored solution for us. They developed a deep understanding of our multi-product, multi-geography commercial business, as well as our project pipeline across various stages of development and maturity. This solution will surely help us make better decisions on our existing business and also nurture future projects.

Thanks and best wishes to the CR team.

“CriticalRiver is a technology partner that can deliver on its commitments. They have proved it by implementing the pardot marketing automation platform in 6 weeks and bought value to our business”

We want to thank the CriticalRiver delivery team for the fantastic work they have been doing on all Salesforce projects at Five9. They have become an essential part of our delivery model. They have become an important part of Five9’s automation processes, especially for sales and billing teams. CriticalRiver has become an extension of our team and has been key to accelerating our delivery capabilities on critical projects efficiently.

“CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”

The results have been a timely and effective implementation that have moved us closer towards consolidating our customer engagement processes and improving it’s efficiency.

“CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”

“We partnered with CriticalRiver to achieve a unified solution by integrating multiple services and APIs into a single product. Working with them helped us achieve our goals and gain industry recognition. The commitment they bring to the partnership is exceptional.”