They say, ‘Customer is GOD’, we all strive to deliver what customers’ want, and meet, satisfy their requirements. Perhaps, walk that extra mile and delight the customers’, contribute to their success and growth, which in other words, is the outcome or the end-result. But what goes behind the scenes, in terms of ideating, conceptualizing, brainstorming, design to deployment — is the teams’ toil, hard work, burning the midnight oil to achieve that desired outcome – which is Delighting Customer.
The motivational factors that defines the hard work of the employees are two-fold – paycheck at the end of the month, or joy derived out of contributing to customers’ success. The passion, commitment, and the urge to surge ahead and deliver excellence at workplace stems from the JOY — the JOY we obtain, and the JOY on the customer’s face.
The root factor will always remain – building a team of passionate people, that I think is the holy grail. Passion at the workplace creates a viral effect, for passion is contagious. When someone exudes passion, it rubs-off on others, creating a spiraling effect, wherein the others around will crave and look for the same level of intensity. Passion to achieve something or passion for excellence, when channeled in the right direction will culminate into success for both, employees, and customers.
Today, I’m happy to share that predominantly the overwhelming business we generate is from our loyal customers of over half-a-decade. The reason they stuck to us because of delivery excellence, and needless to say, it is because of our passionate workforce who derive the joy out of serving customers. I am really proud of our passionate workforce.
“Loyalty is when people are willing to turn down a better product or price to continue doing business with you.” “And Joy comes from relationships, belonging, and cause. The happiness automatically comes out of Joy any way” – Simon Sinek
We are driven by our values, and building, engaging, and nurturing the relationship with customers’ has been at the heart of everything we do.
Let me conclude with a beautiful quote by Mahatma Gandhi.
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work. He is the purpose of it. He is not an outsider in our business. He is a part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do”
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