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Marketing that Connects Every Touchpoint, Seamlessly

CriticalRiver empowers you to activate Salesforce Marketing Cloud to drive timely, targeted, and data-backed campaigns. From automation to personalization, we help reach the right audience with the right message across every digital touchpoint.

Trusted by Clients

The brands you trust, trust us for results.

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Service Overview

Turning Customer Data into Personalized, Scalable Campaigns

We excel at enabling marketing teams to turn strategy into action with Salesforce Marketing Cloud. Our experts build data-driven journeys that speak to individual preferences and behaviors, not just segments. Whether you’re sending a single email or managing an enterprise-wide campaign across SMS, social, and paid media, we guide setup, execution, testing, and continuous refinement. The result is more consistent engagement, better targeting, and clearer visibility into what’s working.

Journey Design and Execution

We build journey maps that reflect real user behaviors across acquisition, onboarding, nurturing, and retention. Each step is tied to data triggers, so messages feel timely and relevant, not generic or repetitive.

Personalization at Scale

We use behavioral data, preferences, and engagement history to customize each interaction, whether an email subject line or a whole content block. This improves relevance and drives stronger responses without increasing team workload.

Cross-Channel Campaign Automation

We set up automation logic across email, SMS, push notifications, and social. Based on user actions or data updates, Marketing Cloud delivers the next message without manual effort, saving time while increasing consistency.

Content Management and Modular Design

We enable your team to manage content blocks, approvals, and branding without relying on development support. Content can be reused, updated, and personalized in minutes, not hours.

Audience Segmentation and Targeting

We define dynamic segments that update in real time based on behavior, lifecycle stage, or CRM updates. Campaigns stay accurate and effective, even as your customer base evolves.

Campaign Analytics and Performance Dashboards

We configure out-of-the-box and custom dashboards to help you measure clicks, conversions, and drop-offs. Results are tied back to revenue outcomes, not just vanity metrics.

AI-Powered Recommendations

Using built-in Salesforce AI tools, we help you deliver product suggestions, content, or timing recommendations based on user trends. These models get smarter with every send.

Our Methodology

From Strategy to Evolution: Marketing that Learns and Scales

Step 01

Strategy

We start with a clear picture: Who are your audiences? What journeys matter most? What outcomes are you driving?

  • Campaign mapping
  • Segment design
  • Channel and content planning
  • Success metrics definition

Step 02

Implementation

We configure Marketing Cloud based on your goals and systems, no bloated features, no wasted effort.

  • Journey builder setup
  • Data extension mapping
  • Content modularization
  • A/B testing frameworks

Step 03

Evolve

We help your team grow the system—more journeys, more touchpoints, better results.

  • Performance optimization
  • Data hygiene routines
  • Attribution reviews
  • Roadmap expansion
Industries We Serve

Domain Expertise

Cutting through complexity to deliver clarity, strategy, and impact at every turn across industries.

Learn more

Hi-Tech

Empowering innovation with scalable cloud, data, and automation solutions.

Manufacturing 

Optimizing production and supply chains with real-time visibility and automation.

Banking/Finance

Modernizing financial operations with secure, intelligent, and customer-centric systems.

Energy & Utilities

Driving sustainability and efficiency through smart digital transformation.

Healthcare

Enabling connected, compliant, and patient-focused digital ecosystems.

Non-Profit

Accelerating impact through data-driven engagement and transparent operations.

FAQs

Frequently Asked Questions

What’s the best way to get started with Marketing Cloud?

We recommend starting with a journey mapping workshop to prioritize goals and define high-impact use cases.

Do you support cross-channel campaigns?

Yes. We support email, SMS, push, social, and paid media coordination through Marketing Cloud and related tools.

Can you clean and prepare our data for segmentation?

Absolutely. We handle data structuring, deduplication, and eligibility rules before the campaign launch.

What if our team is new to Marketing Cloud?

We offer training and documentation tailored to your roles as well as those of marketers, analysts, and operations teams.

Do you offer content support?

Testing is built into every journey. We configure A/B or multivariate options as part of the campaign setup.

How often should campaigns be tested?

Testing is built into every journey. We configure A/B or multivariate options as part of the campaign setup.

What’s your approach to reporting?

We build performance dashboards tied to campaign goals: engagement, conversion, retention, or revenue.

Can you integrate Marketing Cloud with Salesforce CRM?

Yes. We ensure that data flows between CRM and Marketing Cloud are reliable, timely, and compliant.

How long does it take to launch our first journey?

With clear goals and assets, most clients launch within 4 to 6 weeks.

Do you provide ongoing support post-launch?

Yes. We support new journeys, data cleanup, analytics, and regular performance reviews.

Tell Us How We Can Help You

Have questions or ready to start your digital transformation journey? Our experts are here to help you every step of the way. Get in touch with us today and let’s build the future together!

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