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Master Business Performance with NetSuite ERP

Intelligent, agile, built for growth.

CriticalRiver helps businesses simplify, optimize, and scale their NetSuite environments for lasting performance. From rescue to reengineering, we deliver automation, license optimization, and continuous managed services that make NetSuite work smarter, faster, and better for your business.

Why Us?

Unlock Greater Value from NetSuite ERP

  • Proven Rescue Implementation Methodology: Experts in stabilizing failed or misaligned NetSuite rollouts.
  • AI and RPA-Driven Managed Services: Automating beyond traditional support to reduce total cost of ownership.
  • Strategic License Optimization: Right-sizing your licensing needs to maximize ROI.
  • End-to-End Functional Coverage: Financials, WMS, CRM, manufacturing, billing, and projects.
  • People, Process, and Technology Alignment: Business-driven system architecture focused on outcomes, not just configuration.
  • 24/7 Global Delivery Capability:A scalable support structure designed to grow with your business.
Expertise in Action

At CriticalRiver, we don’t just implement NetSuite, we reinvent it.

Our unmatched solutions combine deep technical mastery with business-first innovation to unlock transformative value that no one else can deliver.

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Custom COGS breakdown for manufacturers

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Mobile-enabled manufacturing management

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Tailored warehouse management enhancements

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CI/CD DevOps pipeline integration

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NetSuite performance optimization services

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Analytics warehouse and data backup solutions

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Google Analytics integration for real-time insights

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Bulk transaction PDF download utility

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Enhanced internal and external email systems

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Custom bulk printing application with templates

Each solution demonstrates our deep technical and functional expertise,
delivering tangible business value, not just technical fixes.
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Managed Services Redefined

A New Era of NetSuite Managed Services
Powered by AI

CriticalRiver is not just another MSP. We are building the future of NetSuite managed services, moving beyond traditional workforce models by embedding advanced AI and RPA into the service layer.

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Highlights:
  • AI-Powered Proactive Support: Detect and resolve issues before they impact users.
  • Intelligent RPA Automation: Replace repetitive manual tasks with smart bots.
  • SLA-Based KPI Monitoring:Ensure complete transparency and real-time tracking of service quality.
  • Dynamic System Health Dashboards:Deliver executive reporting on system performance and ongoing improvements.
  • Evolutionary Support: Deploy dedicated enhancement pods that continuously refine your NetSuite footprint.
Rescue Implementations Done Right

Restoring Your System and Your Confidence

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Failed NetSuite implementations cost time, money, and trust. We specialize in rapid ERP rescues that restore stability and performance.

  • 360° system audit and health check
  • Risk stabilization planning
  • Realignment of processes and data flows
  • Critical module redesigns (financials, WMS, CRM)
  • License and integration rationalization
  • Hypercare transition to managed services

From restoring delayed or misaligned NetSuite environments to future-proofing them with an AI-powered subscription model, every step is designed to deliver continuous optimization, scalability, and long-term business success.

License Optimization and Advisory

Helping You Buy Smart, Spend Smarter

Buying a NetSuite license is easy. Buying the right license and using it optimally is what drives real ROI.

  • License right-sizing based on real business needs
  • Optimization strategies to reduce unnecessary costs
  • User-based licensing models to maximize value

CriticalRiver empowers you to minimize spend and maximize returns.

NetSuite Fresh Implementations

Build it Right from Day One

CriticalRiver offers full-service implementations with unmatched expertise in business alignment, configuration, and customization for businesses starting their NetSuite journey.

  • Certified, experienced consultants across domains
  • Business-process-first approach, not technology-first
  • Seamless end-to-end delivery from discovery to go-live

A future-ready NetSuite environment built right from day one, not fixed later.

Strategic Alliance

Our Valued Partners

Success Stories

Driving Your Success with Certainty 

View All Case Studies

Optimizing Inventory Management with NetSuite ERP

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  • 35%subscription revenue growth
  • 2X conversion rate
  • 2X revenue growth
Industry Expertise

Domain Expertise

Our NetSuite solutions are designed to meet the unique needs of:

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Hi-Tech

Empowering innovation with scalable cloud, data, and automation solutions.

Manufacturing 

Optimizing production and supply chains with real-time visibility and automation.

Banking/Finance

Modernizing financial operations with secure, intelligent, and customer-centric systems.

Energy & Utilities

Driving sustainability and efficiency through smart digital transformation.

Healthcare

Enabling connected, compliant, and patient-focused digital ecosystems.

Non-Profit

Accelerating impact through data-driven engagement and transparent operations.

Our Engagement Models

Flexible, Scalable, and Aligned to Your Goals

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Fixed fee rescue projects

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Monthly NetSuite managed services

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License and ecosystem advisory packages

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Full-service NetSuite outsourcing

Our Global Capability and Technology Stack

CriticalRiver: Ready to Scale with You

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100+ NetSuite-trained and certified resources

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Strategic global presence with 24/7 delivery

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End-to-end NetSuite support through a full partner ecosystem

FAQs

Ask and Learn

What makes CriticalRiver’s NetSuite ERP services unique?

CriticalRiver combines technical expertise, AI-powered automation, and deep business insight to transform NetSuite environments. We do not just maintain systems; we modernize them for speed, efficiency, and scalability across every function.

Does CriticalRiver handle failed or incomplete NetSuite implementations?

Yes. We specialize in rescue implementations, performing full audits, stabilizing existing setups, and realigning them with business objectives. Our goal is to restore confidence, reduce downtime, and deliver the outcomes you expected from the start.

How does CriticalRiver use AI and automation in NetSuite Managed Services?

Our managed services model integrates AI and RPA to detect issues early, automate repetitive tasks, and provide predictive insights. This ensures proactive support, faster response times, and measurable improvements in system performance.

Can CriticalRiver help optimize our NetSuite licenses?

Absolutely. We assess your user patterns and system utilization to right-size your licenses. This ensures you pay only for what you use, improving your ROI while maintaining full functional coverage.

What industries does CriticalRiver serve with NetSuite ERP?

We work across industries including Manufacturing, Retail, Financial Services, Technology, Healthcare, and Distribution. Each implementation is customized to your industry’s specific processes and compliance standards.

Does CriticalRiver provide new NetSuite implementations?

Yes. We design and deliver end-to-end NetSuite implementations that are aligned with business goals from day one. Our certified consultants handle everything from discovery to go-live, ensuring a future-ready, scalable foundation.

How does CriticalRiver ensure continuous improvement after implementation?

We embed a proactive managed services model supported by AI-driven dashboards, SLA-based monitoring, and regular cadence reviews. This helps us detect issues early and evolve your system alongside business needs.

Can CriticalRiver integrate NetSuite with other business platforms?

Yes. We integrate NetSuite with CRMs, analytics, and collaboration tools such as Salesforce, Workday, and Google Analytics. This ensures data consistency, real-time insights, and unified enterprise visibility.

How do CriticalRiver’s NetSuite solutions help improve decision-making?

By integrating data analytics and performance dashboards, our solutions provide real-time visibility into financials, supply chain, and operations. Executives gain the insights needed to make faster, data-backed business decisions.

How can I get started with CriticalRiver’s NetSuite ERP services?

You can begin with a free system audit or discovery consultation. Our team will analyze your current environment, identify quick wins, and create a tailored optimization roadmap aligned with your business priorities.

Ready to rescue, optimize, and scale?

Let’s redefine what NetSuite can do for your business.
Talk To a NetSuite Specialist

Tell Us How We Can Help You

Have questions or ready to start your digital transformation journey? Our experts are here to help you every step of the way. Get in touch with us today and let’s build the future together!

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