Turn Utility Operations into a Strategic Advantage

With over 30 years of experience in consulting, sales leadership, and service transformation, Dan has supported utilities in modernizing field operations, optimizing asset performance, and improving service delivery through cloud platforms, advanced workflows, and data-driven decisioning.

Dan builds trusted partnerships with executives through transparent collaboration and a consistent focus on long-term client success. Before joining CriticalRiver, he led multiple strategic growth initiatives across the utilities sector, helping organizations adopt future-ready operating models.

An alumnus of the University of Texas at Austin, Dan is based in the United States.

With 30 years of experience, Thomas has a strong record of solutioning and delivering large-scale digital transformations for Electric, Gas, and Water distribution utilities. He provides transformational leadership to cross-functional teams focused on technology modernization and the evolving “Utility of the Future.” His experience spans global markets, geographies, business practices, cultures, and languages.

Thomas is known for analyzing technologies, processes, and governance models to drive continuous improvement strategies, and for bringing technical and business objectives into alignment. A collaborative communicator, he builds consensus across organizational levels to deliver measurable operational outcomes for clients.

He holds a Master’s in Power Distribution with a specialization in Smart Grids and brings 13 years of industry experience. Aditya began his career at Fluentgrid as a Solutions Consultant, leading the first Smart Grid pilot in Assam, the first smart prepaid solution for a major residential community in Mumbai, and an early rural electrification project with REC India.

At AutoGrid, now part of Schneider Electric and operating as Uplight, he managed DERMS, Virtual Power Plants, and microgrid projects across India, Singapore, Hong Kong, and Australia.

Prior to CriticalRiver, Aditya served as Product Manager for Oracle Energy and Utilities within its Strategy Division, deepening his expertise across Advanced Metering Infrastructure, Meter Data Management, CC&B, C2M, DERMS, and VPP.

Tep built CriticalRiver’s Philippines team from the ground up and launched key initiatives including the C2M Training Program and CR UtilityPRO.

With 17 years in IT, 13 of them in the Oracle Utilities space, Tep spent 8 years on the CC&B/C2M/CCS Product Development Team, working across all versions from 2.2 to 2.7. He led key enhancements, product support, version upgrades, and new product development for C2M.

Before joining CriticalRiver, he served as Technical Lead for EY’s first major C2M implementation, a project recognized as the Best CIS Implementation.

He holds multiple Oracle certifications, including Oracle Certified Implementation Specialist for Customer Cloud Service (CCS), Customer Care and Billing (CC&B), and Enterprise Taxation Management (ETM), along with Sun Certified Java Programmer.

Prior to CriticalRiver, Ronaldo spent 12 years at Accenture as a Senior Manager, leading Oracle Energy and Utilities customer care and billing implementations, technical upgrades, and production support projects for clients across the industry.

Earlier in his career, he served as a designer and developer for the Oracle Product Development Group (Manila Delivery Centre), contributing to the v2.0 and v2.1 releases of CC&B.

She serves as the primary liaison between CriticalRiver’s internal teams, partners, and clients, acting as the first point of contact for all operational matters and ensuring seamless delivery across stakeholder groups.

Ashleigh also manages selected utility accounts and supports CriticalRiver’s electrical engineering teams, bringing a personalized approach to client interactions and a focus on delivering innovative solutions that meet the needs of both customers and internal teams.

Deena brings more than 30 years of experience in the utility space. The first half of her career was spent managing front and back-office operations at an electric utility in Texas; the latter half has been focused on technology services. She has extensive experience in CIS transformation projects across the US and Canada, including Harris’s CIS Infinity and Oracle’s CC&B/C2M.

Prior to joining CriticalRiver, Deena held IT and management consulting positions with Black & Veatch, Harris’s Advanced Utility Systems, and Mincom, where she built and led teams delivering innovative solutions for utility challenges.

Deena graduated magna cum laude from the University of Houston. She and her husband, Scott, are empty nesters currently building their forever home in the rolling landscape of the Texas Hill Country.

His background spans integration development for Customer Care and Billing (CCB) and Customer to Meter (C2M), with additional expertise in Banking and Insurance.

He holds multiple certifications in Oracle Cloud, Oracle AI Cloud, and Oracle Multi-Cloud, with a strong foundation in Oracle Integration Cloud, Oracle SOA, Java frameworks, DevOps, and scripting languages.

Prior to CriticalRiver, Sandeep served as Enterprise Architect at UST UK (Nottingham), supporting one of the largest credit card banks in the United Kingdom.

Across North America, Europe, and India, she has led major ADMS/OMS upgrades, GIS-OMS synchronization, network model governance, and grid modernization initiatives — enabling clients to improve distribution reliability and operational efficiency.

Across roles at CriticalRiver, EY GDS, LTIMindtree, and Cognizant, she has supported leading utilities across the US and beyond, driving architecture, data modeling, performance tuning, and system stabilization to help clients build scalable, future-ready utility operations.