🎯 Executive ITSM Leadership Session
From Tickets to Agentic Intelligence: Reimagining ITSM with AI Agents
Enterprise IT teams are under pressure to reduce cost, improve service quality, and move faster, all while maintaining control. Many AI initiatives in ITSM never reach meaningful production impact.
This executive session explores how an agentic intelligence layer can be embedded within existing ITSM platforms to enable resolution-first workflows, stronger governance, and measurable efficiency gains.
You will learn what production-ready AI-ITSM architecture requires, how AI agents differ from traditional automation, and how leading enterprises improve SLAs without disrupting operations.
Includes a live demonstration of AI agents operating inside enterprise ITSM environments.
◆ Virtual Executive Session
◆ Live AI Demo
◆ CIO Perspective
◆ Agentic ITSM
◆ Limited Seats
◆ Executive Q&A
◆ Governance & Risk
◆ Real-World ROI
◆ Virtual Executive Session
◆ Live AI Demo
◆ CIO Perspective
◆ Agentic ITSM
◆ Limited Seats
◆ Executive Q&A
◆ Governance & Risk
◆ Real-World ROI
Why Attend
Strategic Outcomes,
Not Product Demonstrations
You will gain clarity on the questions that matter most to enterprise IT leadership.
01
Diminishing Returns
Why traditional ITSM optimization has reached its ceiling and what comes next for enterprise IT.
02
AI Agents vs. Chatbots
How AI agents differ fundamentally from conventional automation and what that means for your service desk.
03
Enterprise Architecture
What an enterprise-ready agentic layer within ITSM requires to operate at scale without introducing new risk.
04
Governance by Design
How auditability, approval chains, and compliance controls are embedded — not bolted on — from day one.
05
CIO Perspectives
Real-world perspectives from enterprise CIOs on AI adoption in IT operations — what’s worked and what hasn’t.
06
Measurable ROI
Clear indicators for service desk transformation — how to measure, prove, and sustain return on AI investment.
Featured Speakers
Voices That Lead
Enterprise AI Transformation
Featured Speaker
Steve Nott
CIO
FormFactor Inc.
Steve leads enterprise IT strategy and operations at FormFactor, focusing on operational efficiency, modernization, and responsible innovation. He brings a CIO’s perspective on balancing AI adoption with governance, cost control, and reliability.
Featured Speaker
Aditya Deshmukh
Studio Leader – Data, AI & Cloud
CriticalRiver Inc.
Aditya leads enterprise AI initiatives at CriticalRiver, designing scalable, governed AI systems that enhance IT performance and reduce operational friction.
Session Host
Lalit Khandelwal
Chief Revenue Officer
CriticalRiver Inc.
Lalit leads CriticalRiver’s global revenue strategy, partnering with CXOs to drive measurable growth, strengthen strategic accounts, and align AI-led transformation initiatives with sustainable business outcomes.
Discussion Highlights
Key Takeaways From the Session
Why Ticket-Driven Service Desks Create Operational Drag
An examination of how traditional tier-1 models create cascading inefficiencies and why incremental optimization no longer delivers meaningful returns.
Natural Language, Context Awareness, Resolution-First Workflows
How AI agents embedded within existing ITSM platforms enable resolution-first interactions by understanding context, intent, and history, moving beyond keyword routing to reasoning-driven automation.
Embedding Auditability, Approval Chains, and Compliance
How to design agentic workflows where every automated action is traceable, every exception is escalatable, and every decision is auditable without slowing operations.
04 | Implementation Example
A Real-World Live Demo of AI in Action
A live demonstration of AI agents operating inside enterprise ITSM environments, illustrating faster resolution, reduced workload, and intelligent escalation in a production setting.
Live Discussion with CIO and AI Leaders
An open discussion where participants can engage directly with CIO and AI leaders on enterprise adoption and operational impact.
WHO THIS MATTERS TO
For Leaders Driving IT Performance
If you are accountable for operational performance, governance, and long-term IT strategy, these insights are especially relevant to your role.
👔 CIOs and CTOs
⚙️ IT Operations Leaders
🎫 Heads of Service Management
🏗️ Enterprise Architects
🚀 Digital Transformation Leaders
🛠️ ITSM Platform Owners
WATCH THE RECORDING
Access the Full Session
The session is now available on demand. Watch the recording to explore the insights, frameworks, and live demonstrations shared during the event.
✓Watch the live AI demo and see how it works in real scenarios
✓Hear directly from CIO and AI practitioner speakers
✓Get access to the full session recording
✓Explore practical frameworks you can apply immediately
✓Focused discussion, no sales pitch
Join the Session
Autonomy in IT Operations
Is No Longer Theoretical
AI agents are enabling enterprises to reduce repetitive workload, improve resolution times, and strengthen governance — without replacing existing ITSM platforms. Join us to explore how your organization can move from tickets to autonomy.
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