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A Large Electric and Water Authority in the Middle East Automates Processes with Smart Metering and Field Activities Reporting

Impact Delivered

  • 87% faster meter reads (60 min vs. 800 min)
  • Reduced maintenance and IT costs
  • Better visibility into meter field activities
  • The Customer

    The Customer

    The customer is a major electricity and water authority providing a reliable and quality supply of both services for the sustainable development of the Kingdom of Bahrain in the Middle East.

  • Business Challenge

    Business Challenge

    the-challenge-img.jpg
    • Dependency on the headend system for billing.
    • Limited field activities and forecasting methodology.
    • Manual forecasting methodology needs to meet business requirements.
    • Field activity hierarchy is not properly defined.
    • Understanding the existing Excel-based meter reads.
    • Send notifications to the outage management system and customer care system.
    • Validation and estimation of meter reads are not properly defined.
  • Solution Delivered

    Solution Delivered

    • Integration between HES and AMS through Oracle SOA helped streamline processes.
    • The leadership team at various levels is empowered with informed decision-making.
    • Provided end-to-end integration of systems and artifacts to provide an automated metering system.
    • AMS automate process provided support for meter data dynamically the within system, eliminating manual outside process system.
    • Empowered with improved traceability of field activities, resulting in end-to-end visibility without manual intervention.
    • Easy to follow validation and estimation rules maintainable by stage/business area simplified processes.
    • End-user training, documentation on Oracle Advanced Metering Solution, Oracle SOA, and OM.
  • Solution Components

    Solution Components

    Oracle Advanced Metering Solution, Oracle SOA Suite, Outage management system, Oracle Business Intelligence for Reporting

  • The Results

    The Results

    • Eliminated manual spreadsheets process and migration to Advanced Metering automated process with AMS and SOA with HES enhanced efficiency, regulatory and group reporting.
    • Ability to obtain more detailed meter data and field activity information to report at a more granular level.
    • System-controlled models for staff costs and driver-based costs, standardizing forecasting processes.
  • Why CriticalRiver?

    Why CriticalRiver?

    • 1000+ Technology Professionals
    • 33% of Our Customers Fortune 500 Companies
    • 150+ Global Brands Customers Bas
    • 500+ Digital Transformation Engagements

Impact Delivered

  • 87% faster meter reads (60 min vs. 800 min)
  • Reduced maintenance and IT costs
  • Better visibility into meter field activities

The Customer

The customer is a major electricity and water authority providing a reliable and quality supply of both services for the sustainable development of the Kingdom of Bahrain in the Middle East.

Business Challenge

the-challenge-img.jpg
  • Dependency on the headend system for billing.
  • Limited field activities and forecasting methodology.
  • Manual forecasting methodology needs to meet business requirements.
  • Field activity hierarchy is not properly defined.
  • Understanding the existing Excel-based meter reads.
  • Send notifications to the outage management system and customer care system.
  • Validation and estimation of meter reads are not properly defined.

Solution Delivered

  • Integration between HES and AMS through Oracle SOA helped streamline processes.
  • The leadership team at various levels is empowered with informed decision-making.
  • Provided end-to-end integration of systems and artifacts to provide an automated metering system.
  • AMS automate process provided support for meter data dynamically the within system, eliminating manual outside process system.
  • Empowered with improved traceability of field activities, resulting in end-to-end visibility without manual intervention.
  • Easy to follow validation and estimation rules maintainable by stage/business area simplified processes.
  • End-user training, documentation on Oracle Advanced Metering Solution, Oracle SOA, and OM.

Solution Components

Oracle Advanced Metering Solution, Oracle SOA Suite, Outage management system, Oracle Business Intelligence for Reporting

The Results

  • Eliminated manual spreadsheets process and migration to Advanced Metering automated process with AMS and SOA with HES enhanced efficiency, regulatory and group reporting.
  • Ability to obtain more detailed meter data and field activity information to report at a more granular level.
  • System-controlled models for staff costs and driver-based costs, standardizing forecasting processes.

Why CriticalRiver?

  • 1000+ Technology Professionals
  • 33% of Our Customers Fortune 500 Companies
  • 150+ Global Brands Customers Bas
  • 500+ Digital Transformation Engagements

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