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Aryaka’s Journey to On‑Time Delivery and Scalable Growth through a Unified Salesforce Core

Key Highlights

  • 98% on-time delivery for projects achieved
  • 500+ BIS tickets resolved, ensuring system stability
  • 80+ agile sprints delivered: on time, every time, and counting
  • 50+ transformation projects completed and counting
  • Customer Speak

    Customer Speak

    In the high-performance world of global connectivity and network security, delivering operational efficiency at scale is essential. Aryaka needed a robust, future-ready CRM foundation to meet growing demands and unify operations across sales and service.

    “CriticalRiver’s Salesforce solution empowers our teams with real-time visibility, streamlined quoting, and faster decision-making—enabling us to drive agility and efficiency across the board,” said Venkat Ranga, Vice President of Business Technology at Aryaka.

  • Products Used

    Products Used

    Salesforce-Sales-Cloud.png
    Salesforce Sales Cloud
    Salesforce-Service-Cloud-Icon.png
    Salesforce Service Cloud
    Salesforce-CPQ.png
    Salesforce CPQ
  • Customer Overview

    Customer Overview

    Addressing Operational Demands as a Unified SASE Leader

    Aryaka, specializing in wide-area software-defined networking connectivity, application delivery, and network security, needed a robust Salesforce implementation to support its growing client base and evolving operational demands.

  • Challenge

    Challenge

    Inefficient CPQ System and Delivery Bottlenecks Limiting Productivity

    Aryaka faced challenges managing its expanding operations due to CPQ performance issues, delivery bottlenecks, and the absence of a structured project management approach. These gaps hindered their ability to streamline sales, service, and quoting processes—affecting both operational efficiency and customer satisfaction.

  • Solution

    Solution

    Comprehensive Salesforce Implementation with Scrum Methodology

    CriticalRiver partnered with Aryaka to implement a tailored Salesforce solution addressing these pain points. The initiative included:

    • Salesforce Sales Cloud: Enhanced sales operations and improved customer interactions
    • Salesforce Service Cloud: Streamlined service inquiries and faster issue resolution
    • Salesforce CPQ: Optimized the quoting process for speed and precision
    • Scrum Methodology: Enabled agile delivery and priority-based task execution

    This comprehensive setup helped Aryaka improve workflows, scale effectively, and elevate client satisfaction.

  • Results

    Results

    Efficiency, Agility, and Scalable Growth Delivered

    CriticalRiver’s Salesforce expertise and agile execution significantly enhanced Aryaka’s operational efficiency, minimized downtime, and strengthened customer interactions. The transformation built leadership confidence, unlocked scalable growth, and provided a future-ready Salesforce platform aligned with Aryaka’s strategic goals.

Key Highlights

  • 98% on-time delivery for projects achieved
  • 500+ BIS tickets resolved, ensuring system stability
  • 80+ agile sprints delivered: on time, every time, and counting
  • 50+ transformation projects completed and counting

Customer Speak

In the high-performance world of global connectivity and network security, delivering operational efficiency at scale is essential. Aryaka needed a robust, future-ready CRM foundation to meet growing demands and unify operations across sales and service.

“CriticalRiver’s Salesforce solution empowers our teams with real-time visibility, streamlined quoting, and faster decision-making—enabling us to drive agility and efficiency across the board,” said Venkat Ranga, Vice President of Business Technology at Aryaka.

Products Used

Salesforce-Sales-Cloud.png
Salesforce Sales Cloud
Salesforce-Service-Cloud-Icon.png
Salesforce Service Cloud
Salesforce-CPQ.png
Salesforce CPQ

Customer Overview

Addressing Operational Demands as a Unified SASE Leader

Aryaka, specializing in wide-area software-defined networking connectivity, application delivery, and network security, needed a robust Salesforce implementation to support its growing client base and evolving operational demands.

Challenge

Inefficient CPQ System and Delivery Bottlenecks Limiting Productivity

Aryaka faced challenges managing its expanding operations due to CPQ performance issues, delivery bottlenecks, and the absence of a structured project management approach. These gaps hindered their ability to streamline sales, service, and quoting processes—affecting both operational efficiency and customer satisfaction.

Solution

Comprehensive Salesforce Implementation with Scrum Methodology

CriticalRiver partnered with Aryaka to implement a tailored Salesforce solution addressing these pain points. The initiative included:

  • Salesforce Sales Cloud: Enhanced sales operations and improved customer interactions
  • Salesforce Service Cloud: Streamlined service inquiries and faster issue resolution
  • Salesforce CPQ: Optimized the quoting process for speed and precision
  • Scrum Methodology: Enabled agile delivery and priority-based task execution

This comprehensive setup helped Aryaka improve workflows, scale effectively, and elevate client satisfaction.

Results

Efficiency, Agility, and Scalable Growth Delivered

CriticalRiver’s Salesforce expertise and agile execution significantly enhanced Aryaka’s operational efficiency, minimized downtime, and strengthened customer interactions. The transformation built leadership confidence, unlocked scalable growth, and provided a future-ready Salesforce platform aligned with Aryaka’s strategic goals.

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