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Empowering a Medical Diagnostics Service Provider with Post-Implementation Support

Impact Delivered

  • 75% boost in post-go-live support
  • 50% increase in workflow efficiency
  • 40% growth in system knowledge
  • 30% enhancement in team collaboration
  • The Customer

    The Customer

    A diagnostics company that develops PCR-based diagnostic tests for the detection of infectious diseases. The company makes a platform for devices that aims to change how illnesses are tested and treated. They believe that by taking a human-centric, technology-first approach to device development, they can create tools that are both highly accurate and delightful to use.

  • The Challenge

    The Challenge

    3D-Priniting-Challenges-Img.jpg

    The customer was looking for post-implementation support for its NetSuite ERP system, which would fall in line with their business model.

  • The Solution

    The Solution

    • CriticalRiver’s well-established and proven AMS methodology was used
    • CriticalRiver gained additional knowledge and experience through break/fix support and Oracle Quarterly Release review/testing
    • The CriticalRiver team is involved in business meetings with the implementation and the client in order to understand the developed system and provide imminent support
    • Implemented multiple PO workflows and automated the weekly MRP run process
  • Solution Components

    Solution Components

    Oracle NetSuite ERP, AMS Methodology and PO workflows

  • The Results

    The Results

    • Improved post-implementation support for the company’s NetSuite ERP system
    • Efficient use of CriticalRiver’s proven AMS methodology
    • Increased knowledge and experience through break/fix support and Oracle Quarterly Release review/testing
    • Improved business meetings with the implementation and the client for better support
    • Streamlined workflows through the implementation of multiple PO workflows and automated weekly MRP run processes.

Impact Delivered

  • 75% boost in post-go-live support
  • 50% increase in workflow efficiency
  • 40% growth in system knowledge
  • 30% enhancement in team collaboration

The Customer

A diagnostics company that develops PCR-based diagnostic tests for the detection of infectious diseases. The company makes a platform for devices that aims to change how illnesses are tested and treated. They believe that by taking a human-centric, technology-first approach to device development, they can create tools that are both highly accurate and delightful to use.

The Challenge

3D-Priniting-Challenges-Img.jpg

The customer was looking for post-implementation support for its NetSuite ERP system, which would fall in line with their business model.

The Solution

  • CriticalRiver’s well-established and proven AMS methodology was used
  • CriticalRiver gained additional knowledge and experience through break/fix support and Oracle Quarterly Release review/testing
  • The CriticalRiver team is involved in business meetings with the implementation and the client in order to understand the developed system and provide imminent support
  • Implemented multiple PO workflows and automated the weekly MRP run process

Solution Components

Oracle NetSuite ERP, AMS Methodology and PO workflows

The Results

  • Improved post-implementation support for the company’s NetSuite ERP system
  • Efficient use of CriticalRiver’s proven AMS methodology
  • Increased knowledge and experience through break/fix support and Oracle Quarterly Release review/testing
  • Improved business meetings with the implementation and the client for better support
  • Streamlined workflows through the implementation of multiple PO workflows and automated weekly MRP run processes.

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