



The customer is a global leader in the steam turbine manufacturing industry, operating across multiple countries and serving a wide range of industries. Despite its prominence, the company struggled with fragmented and duplicate customer account data in its Salesforce system, impacting their ability to manage customer relationships, track assets, and generate accurate reports.
The manufacturer encountered several critical operational challenges:
CriticalRiver designed and implemented a robust Salesforce Field Service Lightning (FSL) solution to address the company’s challenges:
CriticalRiver’s FSL solution transformed the company’s field service operations, ensuring:




The customer is a global leader in the steam turbine manufacturing industry, operating across multiple countries and serving a wide range of industries. Despite its prominence, the company struggled with fragmented and duplicate customer account data in its Salesforce system, impacting their ability to manage customer relationships, track assets, and generate accurate reports.
The manufacturer encountered several critical operational challenges:
CriticalRiver designed and implemented a robust Salesforce Field Service Lightning (FSL) solution to address the company’s challenges:
CriticalRiver’s FSL solution transformed the company’s field service operations, ensuring:
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