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40% Faster Invoicing for a Global Ride-Hailing Leader

Impact Delivered

  • 40% reduction in turnaround time
  • 100% improvement in key stakeholder communication
  • 80% increase in delivery efficiency
  • Customer Overview

    Customer Overview

    A leading global mobility-as-a-service provider operating at scale across multiple markets, delivering on-demand ride-hailing services to millions of users. As the business expanded, the volume and complexity of back-office financial operations grew in parallel, placing pressure on its Oracle ERP environment and the teams supporting it.

  • The Challenge

    The Challenge

    3D-Priniting-Challenges-Img.jpg

    As invoicing volumes scaled, several operational bottlenecks emerged:

    • The existing invoicing process allowed only one invoice to be generated at a time
    • High manual effort and time cost across the finance and operations teams
    • Dependence on Oracle DBAs to run TKPROF for performance reporting
    • Delayed turnaround times and reduced accuracy in reports
    • Limited flexibility for the customer team to pull required data on demand
    • Communication overhead with Oracle slowing routine reporting cycles
  • The Solution

    The Solution

    the-solution-img_nextiva.jpg

    The company partnered with CriticalRiver to digitalize and automate its invoicing and reporting workflows on Oracle ERP. Our consultants and DBA experts delivered a solution that:

    • Digitalized and automated the invoicing process using custom OAF pages
    • Enabled bulk invoice generation, replacing the one-at-a-time workflow
    • Eliminated manual report generation through a purpose-built concurrent program
    • Removed dependency on Oracle DBAs for routine performance reporting
    • Empowered the customer team to pull all required data independently
    • Modernized the end-to-end process to free up resources for core business priorities
  • Solution Components

    Solution Components

    Oracle ERP, Custom OAF Pages, Oracle DBA Services, Concurrent Program Development, TKPROF Automation, Invoicing Process Digitalization

  • The Results

    The Results

    • Reduced invoicing turnaround time by 40%
    • Improved key stakeholder communication by 100%
    • Increased overall delivery efficiency by 80%
    • Eliminated time lost in routine communication with Oracle
    • Enabled the customer team to generate output on demand with greater flexibility
    • Improved accuracy and consistency across invoicing and reporting
  • Conclusion

    Conclusion

    Through CriticalRiver’s automation and DBA expertise, this leading global mobility-as-a-service provider transformed a slow, manual, dependency-heavy invoicing process into a digitalized, self-sufficient workflow. The new setup gives the customer team speed, flexibility, and control, allowing them to focus on core priorities while accuracy and turnaround times continue to improve.

Impact Delivered

  • 40% reduction in turnaround time
  • 100% improvement in key stakeholder communication
  • 80% increase in delivery efficiency

Customer Overview

A leading global mobility-as-a-service provider operating at scale across multiple markets, delivering on-demand ride-hailing services to millions of users. As the business expanded, the volume and complexity of back-office financial operations grew in parallel, placing pressure on its Oracle ERP environment and the teams supporting it.

The Challenge

3D-Priniting-Challenges-Img.jpg

As invoicing volumes scaled, several operational bottlenecks emerged:

  • The existing invoicing process allowed only one invoice to be generated at a time
  • High manual effort and time cost across the finance and operations teams
  • Dependence on Oracle DBAs to run TKPROF for performance reporting
  • Delayed turnaround times and reduced accuracy in reports
  • Limited flexibility for the customer team to pull required data on demand
  • Communication overhead with Oracle slowing routine reporting cycles

The Solution

the-solution-img_nextiva.jpg

The company partnered with CriticalRiver to digitalize and automate its invoicing and reporting workflows on Oracle ERP. Our consultants and DBA experts delivered a solution that:

  • Digitalized and automated the invoicing process using custom OAF pages
  • Enabled bulk invoice generation, replacing the one-at-a-time workflow
  • Eliminated manual report generation through a purpose-built concurrent program
  • Removed dependency on Oracle DBAs for routine performance reporting
  • Empowered the customer team to pull all required data independently
  • Modernized the end-to-end process to free up resources for core business priorities

Solution Components

Oracle ERP, Custom OAF Pages, Oracle DBA Services, Concurrent Program Development, TKPROF Automation, Invoicing Process Digitalization

The Results

  • Reduced invoicing turnaround time by 40%
  • Improved key stakeholder communication by 100%
  • Increased overall delivery efficiency by 80%
  • Eliminated time lost in routine communication with Oracle
  • Enabled the customer team to generate output on demand with greater flexibility
  • Improved accuracy and consistency across invoicing and reporting

Conclusion

Through CriticalRiver’s automation and DBA expertise, this leading global mobility-as-a-service provider transformed a slow, manual, dependency-heavy invoicing process into a digitalized, self-sufficient workflow. The new setup gives the customer team speed, flexibility, and control, allowing them to focus on core priorities while accuracy and turnaround times continue to improve.

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