DIGITAL-FIRST STRATEGY With Salesforce

Our Experience Speaks Volumes

50 +

Number of global resources

 

61

Certifications

 

4.8 out of 5

CSAT Rating

 

Why CriticalRiver?

Leverages the immense potential Salesforce products

We leverage the immense potential of Salesforce products to help our customers with Digital adoption in their digital journey. Our
  • More than 100 digital transformation engagements
  • Team has more than 100 years of combined digital transformation experience
  • 100% referenceable Salesforce customer base
  • Industry and technology expertise
  • Business outcome driven implementation methodology
  • Advisory, implementation, and managed services
  • 100% Salesforce certified consultants
  • Salesforce certified partner

Our Offerings

Sales / Service Cloud

We provide you with 360-degree view of customer, automate workflow & approvals, account management asset & order management, Omni-channel routing and robust custom report and dash boards that will help you digitalize operations, simplify processes, fuels growth

Einstein Analytics

We help you create intelligent experiences across your entire enterprise with cutting-edge augmented analytics to enable you make better, faster decision-making with an AI-driven analytical platform  empowering you accelerate time-to-market

Integration

Salesforce’s next-generation Lightning platform is a significant upgrade to Salesforce and is designed to simplify processes for business users, who typically do not have programming experience. CriticalRiver will help you:

Community Cloud

Salesforce’s next-generation Lightning platform is a significant upgrade to Salesforce and is designed to simplify processes for business users, who typically do not have programming experience. CriticalRiver will help you:

Marketing Cloud

Salesforce’s next-generation Lightning platform is a significant upgrade to Salesforce and is designed to simplify processes for business users, who typically do not have programming experience. CriticalRiver will help you:

Lightning

Salesforce’s next-generation Lightning platform is a significant upgrade to Salesforce and is designed to simplify processes for business users, who typically do not have programming experience. CriticalRiver will help you:

CPQ

Salesforce’s next-generation Lightning platform is a significant upgrade to Salesforce and is designed to simplify processes for business users, who typically do not have programming experience. CriticalRiver will help you:

Commerce Cloud

Salesforce’s next-generation Lightning platform is a significant upgrade to Salesforce and is designed to simplify processes for business users, who typically do not have programming experience. CriticalRiver will help you:

Health Check

Salesforce’s next-generation Lightning platform is a significant upgrade to Salesforce and is designed to simplify processes for business users, who typically do not have programming experience. CriticalRiver will help you:

Governance & Compliance

Salesforce’s next-generation Lightning platform is a significant upgrade to Salesforce and is designed to simplify processes for business users, who typically do not have programming experience. 

Success Stories

Hear from our esteemed customers on how CriticalRiver empowers businesses with Salesforce at the core

Industry: High-Tech

CriticalRiver’s Salesforce Community Cloud Solution Improves Management of Backlog Orders at a High-Tech Manufacturer

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Industry: Non-Profit

CriticalRiver’s Salesforce Community Cloud Solution Helps a Non-Profit Better Serve Its Constituency and Eliminate Manual Processing

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Industry: Semiconductor

Cypress Semiconductor significantly increases marketing influenced revenue and drastically shortens the sales cycle with Pardot, implemented in 6 weeks

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Industry: Travel/Tourism

CriticalRiver helps a large passport and visa processing company increase efficiency, user adoption with greater ROI by retiring legacy platform and implementing Salesforce Service Cloud Lightning

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Blogs

Five Fatal Mistakes to Avoid during Salesforce Integration

Five Fatal Mistakes to Avoid during Salesforce Integration

Managing a complicated database is one of the biggest hurdles faced by any organization in the age of digital marketing. With time, companies have changed, and new competitors are penetrating the market at lightning speed.    New technological improvements are surging...

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Salesforce Data Security – Best Practices & Solutions

Salesforce Data Security – Best Practices & Solutions

Introduction Today businesses rely extensively on data. Transaction data, purchase records, insights from social media can store precious information, make predictions, and enhance business processes.   However, with essential data arises significant security duties...

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Demystifying Cloud and Edge Computing

Demystifying Cloud and Edge Computing

The cloud's very presence took the world by storm, and in the process, it showed that it was more than just a hoopla. We have seen immense growth in SaaS applications over the years.  Since the conception of artificial intelligence (AI), the industry has had a...

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UTILITY INDUSTRY – WHERE DISRUPTION IS THE NEW NORMAL

The utility sector is continually evolving, and there are still many significant
technologies and developments to return in. The surge in demand for utilities
has a direct bearing on social development. Advanced analytics plays a crucial
role in resolving the queries long faced by the utility industry in data management,
supported energy, and knowledge analytics.

DIGITAL TRANSFORMATION IN 2021 AND BEYOND

Digitally transformed businesses will value more than 60% of
global GDP by 2023. We are shifting to a post-digital era. Technology,
which originated as a competitive advantage, is now the new normal.
Organizations are looking for the next tech discoveries that will let them
produce more customized experiences and supersede.

Testimonials

CriticalRiver has been able to navigate the challenges and help us in these turbulent times. We’ve been able to successfully merge firms. The collaboration has been very successful, and we hope to continue this partnership with CriticalRiver.

Chandresh Chhatpar

Chief Technology Officer, UWorld

CriticalRiver has been able to navigate the challenges and help us in these turbulent times. We’ve been able to successfully merge firms. The collaboration has been very successful, and we hope to continue this partnership with CriticalRiver.

Chandresh Chhatpar

Chief Technology Officer, UWorld

Let's Start

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Email : contact@criticalriver.com