Salesforce offers the world's leading sales and service Cloud applications. CriticalRiver helps you
take advantage of all of the features and capabilities of these applications to take your business
to the next level. Our Salesforce Sales and Service solutions enable you to:
- Connect sales, marketing, finance, billing, and service information to provide customers a
seamless experience when interacting with your organization
- Make your sales reps more effective by standardizing processes, automating manual tasks and
providing insights, guidance, and forecasts from built-in AI
- Offer self-service capabilities that enable customer access to account information, knowledge
articles and step-by-step instructions
- Reach your customers on the channels they use most including mobile messaging, webchat and
social media
- Provide field agents, dispatchers, and technicians the tools they need to complete cases the
first time
- Implement sales and service best practices
"CriticalRiver's guidance has
enabled us to take full advantage of our investment in Salesforce and improve our customer
service, marketing, and sales efforts."
-
Interactive Entertainment Products Company
Use Cases
CriticalRiver's Salesforce Community Cloud Solution Improves
Management of Backlog Orders at a High-Tech Manufacturer
Download
CriticalRiver Streamlines Return Materials Authorization Process
Using Salesforce Communities
Download
CriticalRiver's Salesforce Solution Delivers Improved Sales,
Service and Marketing Effectiveness
Download
CriticalRiver's Salesforce Community Cloud Solution Helps a
Non-Profit Better Serve Its Constituency and Eliminate Manual Processing
Download
CriticalRiver's Einstein Analytics Solution Provides Non-Profit
Foundation with Actionable Insights for Improving Effectiveness
Download
Cypress Semiconductor significantly increases marketing influenced revenue and drastically shortens the sales cycle with Pardot, implemented in 6 weeks
Download