Community Cloud

Salesforce Communities is one of the most powerful, adaptable and flexible cloud applications you can leverage to truly transform the way you connect with customers, partners, and employees. CriticalRiver has implemented Salesforce Communities solutions to help organizations across a wide variety of industries.

Customer/Partner Communities
  • Offer customers and partners the ability to:
    • Access product specs, prices, availability and delivery options online
    • Submit and change orders via a customer friendly portal
    • Gain visibility into real-time order fulfillment status
    • Manage account details
  • Standardize and automate authorization levels for order approvals and changes
  • Seamlessly integrate portal transaction data with ERP applications
  • Centralize customer and partner data
  • Create reporting and analysis tools that provide actionable insights
  • Adopt customer service and industry best-practices
Employee Communities
  • Streamline communication between employees and HR
  • Encourage information exchange and idea sharing among employees
  • Gain insights on issues that are most important to your employees
  • Accelerate new employee onboarding and acclamation
  • Enable the collaborative communication tools your next-generation employees expect
  • Reduce the number of meetings and email volumes

" The result has been a timely and effective implementation that has moved us closer to consolidating our customer engagement processes, thereby improving our customers' experience."

- Hi-tech Company Customer

Salesforce Consulting Partner
Use Cases

CriticalRiver's Salesforce Community Cloud Solution Improves Management of Backlog Orders at a High-Tech Manufacturer

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CriticalRiver Streamlines Return Materials Authorization Process Using Salesforce Communities

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CriticalRiver's Salesforce Solution Delivers Improved Sales, Service and Marketing Effectiveness

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CriticalRiver's Salesforce Community Cloud Solution Helps a Non-Profit Better Serve Its Constituency and Eliminate Manual Processing

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CriticalRiver's Einstein Analytics Solution Provides Non-Profit Foundation with Actionable Insights for Improving Effectiveness

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