Customer Experience

In an increasing consumer-driven market, where the consumers expect high quality, personalized, cost-effective and immediate delivery services, the companies need to re-invent themselves to meet the growing demands of the consumers.

CriticalRiver offers its customers a suite of Oracle Customer Experience (CX) Services on the Cloud to help them offer superior consumer experience. The combined Customer Experience services include the entire life-cycle such as marketing, sales, commerce and service. These integrated CX services enable organizations to cut costs, risks, improve consumer experience and stay competitive.

CriticalRiver has a long, demonstrated history of offering the following Oracle CX Cloud Suite:
  • Marketing Cloud
  • Commerce Cloud
  • Engagement Cloud
  • Service Cloud
  • Configure, Price, and Quote Cloud (CPQ)
  • Subscription Cloud
  • Social Cloud
  • Data Cloud
  • CX Industry
  • CX Platform
Why CriticalRiver
  • We offer customized and tailored CX Cloud modules integrated to best suit the existing and future requirements
  • Our demonstrated track record of serving companies in varied industries enables us implement right-fit solution
  • CriticalRiver offers end-to-end service including post deployment support, training and user-manual documentation
Use Cases
High Technology

Data Migration, Integration, & Cloud Automation Boosts Productivity

CriticalRiver Helps a Leading Semiconductor Manufacturer Eliminate Redundancies, 25% Reduction in Man Hours, 50% Reduction in System Support Man Hours by Implementing Oracle Integration Cloud


Manufacturing, Finance Modules Automation Improves Operational Efficiency

CriticalRiver Helps a Renowned Semiconductor Company Reduce Support Man Hours by 50% and Increase Productivity by 67% by Implementing Oracle E-Business Suite


Centralized HR Processes Reduces Costs, Improves Users' Experience

CriticalRiver Helps Business Operational Services Company Transform HR Processes and Reduce Costs with Oracle HCM Cloud Implementation and Support


Simplified Orders, Integrated with Improved Billing System Boosts Efficiency

CriticalRiver Automates an IT Company's Accounting Department for Improved Efficiency and Increased Productivity


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