Oracle Utilities Solutions and Services

CriticalRiver’s Energy and Utilities Practice have the extensive experience implementing solutions to help clients and have the right mix of solution architects, IT strategists and techno-functional consultants well-versed in implementation, testing, data conversions, integration and maintenance of Oracle Utilities platforms and products being our core differentiator is Testing and Data conversions.

Check out our Core Four Services for the Utilities Industry:

What We Do for Utilities:
Integrations - Meet CRIS:
What We Provide
  • Implement productized integrations
  • SOM – Service Order Management
  • FWPIP (Field Work Process Integration Packs)
  • CC&B – MDM Direct Integration
  • CC&B – NMS Direct Integration
  • CC&B – EBS R12.
  • Extend Productized integrations
  • Extend SOM to support other mobile products (SOM to Pcad)
  • Extend WAM to integration with Oracle EBS R12
  • Build Custom integrations
  • Integrate CC&B with IVR
  • Integrate Oracle applications with external banks and payment vendors
  • Integrate CC&B with WAM
Our Skill Set:
  • Oracle Integration Cloud (OIC)
  • Oracle SOA Cloud Service (SOA CS)
  • Oracle On-premise Fusion Middleware (SOA, BPEL. OSB)
  • WebMethods
  • MuleSoft and Dell Bhoomi

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Analytics Suite:
What We Provide:
  • Implement Oracle analytics products like OUA for CC&B, MDM, MWM etc.
  • Design and implement cross functional analytics solutions comprising of utilities applications addressing business use cases across multiple applications.
  • Implement Big Data Analytics through data lake solution comprising of varied systems.
  • Build reports and dashboards using various tools like Tableau, Pentahoo etc.
Our Skill Set:
  • Experienced in Oracle Utilities Analytics products (OUA for CC&B, MDM, MWM).
  • Experienced in analytics related technologies like Oracle Golden Gate (OGG), Oracle Data Integrator (ODI), Oracle Analytics Cloud (OAC), Tableau, Pentahoo, OBIEE, Esgyn, Big Data, IOT data streams and analytics, Structured and Unstructured data steams, Machine Learning and Data Sciences.

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Testing Suite:
What We Provide:
  • Testing as a Service to validate the business process requirements for Oracle Utilities products (CC&B, MDM, MWM, ODM, and WAM).
  • Component & Functional Testing, System Integration Testing, Performance Testing, Security Testing, Disaster Recovery Testing, and User Acceptance Testing for Oracle Utilities Applications
Our Skill Set:
  • Experienced with Functional, Integration, Regression Testing of Oracle Utilities products (CC&B, MDM, MWM, WAM).
  • Perform Disaster Recovery and Failover Testing
  • Execute Security Testing for use cases including internal and external applications
  • Experienced in Performance Testing (Volume/Production/Stress) to achieve the following around Oracle Utilities products (CC&B, MDM, MWM, WAM).
  • Gather performance requirements and limits
  • Identify application and system bottlenecks
  • Verify reliability and integrity of application components
  • Provide baseline performance statistics
  • Identify application’s break points

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Managed Services And 911 Emergency Technical Support:
What We Provide:
  • Application Managed Services (AMS) for Applications and Infrastructure as per defined Service Level Agreements (SLAs)
  • Emergency Support Services (911 Services) for Application, Infrastructure, and Performance Issues
Our Skill Set:
  • Experienced with Post Go-Live Managed Services of Oracle Utilities products (CC&B, MDM, MWM, ODM, and WAM).
  • Experienced with Application and Infrastructure skills to support clients on emergency basis (911 Services) to help with any unforeseen issues.

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Why CriticalRiver

Industry Experience

  • Energy and utilities, financial services, high tech industries, non-profit organizations, manufacturing and more.
  • Team consists of experienced consultants with operational experience in multiple industries
  • Constantly focused on how technology can improve your business
  • Always leveraging industry best-practices

Independent Thinking

  • Not affiliated with any software vendors
  • Maintains a technology-agnostic approach to ensure objectivity
  • Established proven and accelerated project methodologies
  • Constantly updating skills with extensive software research, reports, and thought leadership

Clients Are Priority

  • Comes with a liberal cancellation clause to maintain trust
  • 100-percent delivery satisfaction guarantee
  • Ensuring Measurable results and return on investment
  • Experts work on-site at client’s office. Experience with more than 50 implementations

Awesome Team

  • A global team of independent technology experts
  • Minds who created the technologies we now implement, and our clients now demand
  • Team-based and collaborative approach to solving your business needs
  • Mobile consulting team with international exposure