Oracle Enterprise Services and Solutions

As a trusted Oracle Gold Partner and Oracle Excellence HCM Implementor, we have unsurpassed knowledge and understanding across all Oracle products. CriticalRiver brings deep expertise in Oracle On-Premise and Oracle Cloud implementation and management services for clients across industries. We help enterprises achieve their digital transformation vision through the adoption of Oracle SaaS and Oracle PaaS technology stacks.

Did you know?

We achieve 30% higher client satisfaction?
We have an impressive 98% client retention?
95% of clients say we help them achieve quantifiable outcomes.

Our Offerings:

We offer consulting services for:

Oracle E-Business Suite

Holistic functioning of business is easily enabled by Oracle eBusiness Suite. With integrations, implementations, migration, developing custom developed solutions, advanced analytics and support, and maintenance, we do it all, and ensure that the solution is implemented perfectly.

Our offerings include:

EBS Implementation & Roll Outs

We deliver Oracle E-Business Suite transformations in Supply Chain, Finance, Project Accounting and HR process areas for clients across various industries. We guide enterprises to adopt implementation best practices, reduce the overall implementation cost, determine the right set of capabilities that they need and lay down a road map that suits their growth plans.

EBS Upgrades

Criticalriver helps you determine how prepared you are for an EBS upgrade and shows you how to accelerate your upgrade and reduce risk. Our EBS experts will work with you to efficiently upgrade your EBS application to the release that best meets your current needs and positions you for the future.

EBS Managed Services

Your ability to innovate depends on an active partnership to help you migrate, manage and modernize—so you can focus on the important things. We’ll help you with enhancements and application support strategies to maximize your application use and drive bottom-line value. With our continuous improvement practices, you’ll increase performance speeds while reducing risks and costs, and saving precious time.

Database Support

Overwhelmed while deploying and maintaining myriad of databases? We’ll help you take your database platforms to new heights through performance assessments, archival and security strategies, and capacity planning. Better performance and resolved database issues mean greater flexibility, efficiency and speed. Not to mention, improved profitability!

EBS Lift and Shift to the Cloud

There are a number of alternatives (including Oracle’s new Bare Metal Cloud Services and AWS) for moving your entire EBS application to the Cloud. CriticalRiver experts will make sure you understand the benefits of each alternative and help you execute your transition to the Cloud.

CriticalRiver is uniquely positioned to help clients migrate and host Oracle E-Business Suite (EBS) on the Amazon Web Services (AWS) Cloud platform.

Our solutions include:

  • Assessing the existing Oracle EBS implementation and developing a roadmap to migrate to the Cloud
  • Designing the AWS/Oracle Cloud infrastructure storage for network, performance, cost and security requirements
  • Migrating existing Oracle EBS environment, or building new Oracle EBS in the AWS/Oracle Cloud
  • Cloud Managed Services to operate the Oracle EBS environment on AWS/Oracle Cloud

Cloud(SaaS/PaaS) Applications

Oracle Cloud is the industry’s broadest and most integrated public Cloud. With options to invest in Oracle Cloud for ERP, HCM, SCM, Procurement, EPM, Databases, Analytics, and more, you will need a partner who understands the landscape well enough to make Cloud recommendations, migrate your infrastructure, and manage your data post-migration. At CriticalRiver, we understand the significance of this journey and thus provide a one-stop solution for a seamless and smooth transition. Our comprehensive range of Cloud services include consulting, advisory services, application implementation, and post-implementation managed services.

Our offerings include:

Oracle Cloud Implementation

Our Cloud implementation services deliver value and innovation to your enterprise applications with industry, business process, and systems integration services.

HCM Cloud

Our services for Oracle HCM Cloud include:

  1. Analysis of existing HR system and planning for migration to HCM Cloud
  2. Provide strategic HR advice and recommendations based on observed industry best practices
  3. Design and Implementation of Oracle HCM Cloud for your organization
  4. HR data migration from existing systems to Oracle HCM Cloud
  5. User training and continuing Managed Services
  6. Deep domain expertise in HRMS
  7. Pre-configured QuickStart solutions
  8. Proven record of complex hybrid environment solutions
  9. Rapid implementation in 10-12 weeks
  10. Talent Management
  11. Workforce Compensation
  12. Time and Labor
  13. Absence Management
  14. Global Payroll
ERP Cloud

Oracle Financials Cloud embeds modern best practices enabling business transformation in a world-class SaaS environment. With ERP Cloud's Financials, Procurement, Project Portfolio Management, and more, you can increase productivity, lower costs, and improve controls.

Our services for ERP Cloud include:

  1. Financials
  2. Procurement
  3. Project Management
  4. Revenue Management
  5. Risk Management
  6. Accounting Hub Reporting Cloud
Sales Cloud

Oracle CX Cloud Suite enables leading organizations to deliver great customer experiences throughout their customers’ journey. Organizations seeking a competitive advantage are looking to Oracle to help them effectively engage their customers across physical and digital channels to dramatically improve customer retention, up-sell, and brand advocacy.

Our services for Sales Cloud include:

  1. Marketing
  2. Sales
  3. Service
  4. Customer Data Management
  5. Sales Performance Management
SCM Cloud

Our services for Oracle SCM Cloud include

  • Implement the following Oracle SCM Cloud modules
    • Planning Central, Order Management, Global Order Promising, Manufacturing, Inventory, Purchasing, Procurement Contracts, Product Hub, and Supplier Portal
  • Conduct process workshops to identify and fill gaps in the out-of-the-box functionality
  • Provide process training for transactions in the modules being implemented
  • Conduct two major testing events, System Integration Testing and User Acceptance Testing
  • Create and manage to a production cutover schedule and assist you with production readiness activities

Oracle Cloud Managed Services

Even SaaS applications deployed in the cloud need to be managed. Problems may arise that need to be resolved, regular software updates introduce new features and capabilities that you will want to take advantage of and users will need training and help to maximize the return on your investment.

Our Cloud Managed Services Include:

  • Cost-effective problem resolution support
  • User adoption and training
  • Release management to ensure smooth rollout of software updates
  • Enable new features for continuous innovation


Oracle EPM Cloud is a suite of software modules that enable companies of any size to drive predictable performance and report with confidence.

Criticalriver experienced consultants design and implement the following Oracle applications:

  • Oracle Planning & Budget Cloud Service (PBCS)
  • Oracle Financial Consolidation & Close Cloud (FCCS)
  • Oracle Account Reconciliation Cloud Service (ARCS)

Application Integration Services

Connect data and applications on-premise and in the Cloud with our integration services.

Our experts have the passion and expertise to integrate Cloud and on-premises environments, leveraging the best contemporary tools and services such as:

  • SOA Cloud Service
  • API Manager Cloud Service
  • Adapters
  • Managed File Transfer
  • Business to Business(B2B) Integration
  • BAM
  • Event Processing
  • Support for Hybrid Cloud integration
  • Lift and Shift

Why CriticalRiver

  • Global Implementation experience in Oracle ERP Cloud (Finance, Projects), HCM Cloud and Procurement Cloud.
  • Deep domain expertise across functions like Finance, HCM, SCM, CX
  • Flexibility – in our service offerings, tailoring to the needs of our customers
  • Scalability – addressing the evolving and changing needs of our customers rapidly and successfully
  • Responsiveness – in our ability to commit to and exceed wherever possible our documented SLAs

Get in touch with us