Simple Salesforce Solutions for
Pushing Limits | Transforming Enterprises
Innovation in DNA | Committed to Customers | Wired in Values:
Re-Imagining Customer Experience with Salesforce
360-degree Digital Platforms
Improve your customer engagement, personalize communication, streamline campaign management, leverage social listening tools to gain customer insights, and drive conversions.
Community Cloud is a powerful, adaptable and flexible cloud applications you can leverage to truly transform the way to connect with customers. Streamline product specs, prices, improve engagements with customers and Employees.
Lightning is designed to simplify the process for business users, who typically do not have programming experience. Improve sales rep performance by providing sales guidance/resources and time/task management tools.
Salesforce Implementation Success Stories
CriticalRiver leveraged Salesforce technologies and ushered in transformational changes for small, medium and enterprise-level companies and grow significantly.
Our Salesforce tech leadership’s experience, holistic approach and demonstrated track record makes us the most preferred Salesforce solutions implementation partner.
These Salesforce solutions success stories are a testimony to it.
Materials Authorization Process streamlining using Salesforce Communities for a tech. company enabled automate processes, time & cost savings, greater flexibility, and better reporting and analytics
Salesforce Communities and Marketing Cloud implementation empowers an infotainment company to integrate customer service, run targeted campaigns, improve & generate qualified leads, and reduce costs
CriticalRiver delivered Salesforce Communities and Lightning for a Non-Profit Organization to centralize data, streamline interactions with stakeholders, and reduce 10,000+ man hours annually.
CriticalRiver’s Einstein Analytics solution for Non-Profit Foundation ensured building a Cloud-based BI platform, enabling identify trends, make recommendations with actionable insights for improving effectiveness
Salesforce Community Cloud solution improves management of backlog orders for a High-Tech company, improving customers’ experience, reduced calls to customer care and greater flexibility for all stakeholders.
Cypress Improves Marketing Influenced Revenue by 40%, Shortens Sales Cycle by 25% with Pardot, Implemented in record 6 weeks.
Nimoy AI Chatbot
Artificial Intelligence, Natural Language Processing (NLP) Powered Nimoy Chatbot
CriticalRiver’s Nimoy Al Chatbot is the perfect solution for providing self-service capabilities to employees and customers via the messaging channels they already use.
- Multiple Natural Language Understanding (NLU) training models to predict user-intent from incoming Bot requests
- Live agent handover, allowing human to takeover bot conversation
- Connect any channel to any backend system using standards such as REST
- Build customer flows once and deploy to any channel.
- chatbot analytics that enables the system to continuously learn about user behaviour and adjust to provide a better experience
Corporate Social Responsibility (CSR)
CriticalRiver Joins CIOSF in Raising $750,000 for Underprivileged Students Scholarships. The fund covers various aspects of education from scholarships to internships. This year CriticalRiver also became a part of this esteemed journey and helped raise about $750,000 in student scholarships, tutoring programs.
Asia Pacific Headquarters
Connect with us